Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Customer Area

  • Is the front door glass clean?

  • Are the dining room tables and chairs clean?

  • Are the floors and rugs swept?

  • Is the Bain glass clean?

  • Is the pop station clean? Pop nozzles and ice chute clean?

  • Is the radio on? If so is the content and the volume appropriate?

  • Is the chip rack and purse rail clean and full? Are the chips rotated?

  • Is the parking lot and dumpster area clean?

  • Are the restrooms cleaned and stocked?

  • Are all exit signs working and in good repair including emergency lighting?

  • Is the tea machine and coffee pots clean? Are both freshly brewed? Are day dots available for both?

  • Is the pop cooler clean and stocked? Are all items available for sales? Is everything rotated?

  • Are all trash cans at acceptable levels? Are the inside of the cabinets clean and surrounding area?

  • Are the ceiling dividers and vents clean and in good repair?

  • Are the open signs on and in good repair? Are the order here signs cleaned?

  • Are the walls clean? Trim? And artwork in good repair?

  • Are the ceiling fans on and clean?

  • Are the windows and window sills cleaned?

  • Is the curb appeal up to standard?

  • Are the kids seats clean and in good repair?

  • Are all the lights working? Are they clean?

Service Area

  • Is all food in the Bain below the chill line and fully stocked?

  • Are all the cookies available for sale? Is the cookie display clean?

  • Is the hot well clean and with sufficient amount of water?

  • Are the dressing bottles and holders clean and the labels in good condition?

  • Are the salt and pepper shakers and holder cleaned? Labeled?

  • Is the register and printer area clean and organized?

  • Are the cutting boards in good condition?

  • Is the soup warmer clean and organized? Spoons, soup bowls and lids, crackers filled and available?

  • Is the microwave cleaned inside and out? Underneath cleaned?

  • Is the waste container clean and shelves under the Bain clean and organized?

  • Is the toaster oven clean? Is the toaster tray in good repair?

  • Is the hand sink clean? Paper towel and soap stocked?

  • Is the prep table and shelves cleaned and organized?

  • Are the cambros and lids in good repair?

  • Are the bread liners in good condition and stored properly?

  • Are all veggie slicers clean and properly stored?

  • Are all scales cleaned and properly stored?

  • Is the reach in cooler clean and stocked?

  • Is the oven clean and in good repair?

  • Is the proofer clean and in good repair?

  • Is the walk in cooler clean and organized? Temperature acceptable?

  • Is the freezer clean and organized? Temperature acceptable?

  • Are the bread cabinets clean and in good repair?

  • Is the retarder clean and in good repair?

  • Are all bread carts cleaned?

  • Is the bread topping tray stored properly and fresh for the day?

  • Are the trash cans cleaned inside and out?

  • Are the menu boards and footers clean? All lights working?

  • Are the dry stock shelves clean and organized?

  • Are the floors clean including under equipment?

  • Are the service walls clean?

  • Are all cleaning supplies properly stored?

  • Is the mop bucket and mop sink area clean? Is the mop hung up?

  • Problems with pests visible?

  • Is all food at least 6" off the floor?

Drive-Thru

  • Is the drive-thru bain set up and in use? Is it stocked?

  • Is the drive thru properly staffed?

  • Are the employees taking the orders on the register?

  • Is there a drive thru sales goal?

  • Is the drive thru window clean?

  • Is the drive thru menu board in good condition and properly displaying all advertising material?

  • Record drive thru or counter times:

Safety and Security

  • Are all fire extinguishers charged and properly stored?

  • Is the back door locked?

  • Is the safe kept closed?

  • Are employees following all safety procedures?

  • Are ladders used and properly stored?

  • Are wet floor signs used and in good repair?

  • Are all licenses posted by the register?

  • Are the MSDS sheet posted?

  • Are the child labor laws posted and in sight?

  • Is the first aid kit full and available for employees?

Food Prep and Food Safety

  • Are employees following properly hand washing techniques? Proper glove usage?

  • Are ALL products properly dated? FIFO method used?

  • Are ALL items offered for sale?

  • Are ALL products fresh and appealing? Meatball bags not burnt?

  • Is bread baked fresh daily? Bread quality meeting Subway standards?

  • Bread quantity levels acceptable?

  • Are formulas being followed? Any over portioning or excessive waste?

  • Is all products weighed out properly?

  • Are all hot food above 140 degrees? Actual temp of meatballs and soup:

  • Are all cold foods below 41 degrees? Actual temp of an item in the Bain:

  • Is the temp. log filled out? Is the action plan being used when needed?

  • Is the sanitizer bucket filled with clean towels and water?

Customer Service and Employee Trends

  • Are all employees in proper uniform?

  • Are all employees following proper grooming and facial hair policies?

  • Are all customers greeted within 3 secs?

  • Are employees up selling to every customers? Following all service prompts?

  • Are employees giving a receipt to each customer and informing them of the survey? We're customers "thanked" by the employees?

  • Is staffing levels and bench strength acceptable?

  • Are all employees friendly and demonstrating good customer service?

  • Are employee meals and drinks stored and labeled properly?

  • Was the employees focused on the guests? Everyone working together as a team?

  • Are table visits being done?

  • Staffing and retention acceptable? Bench strength solid?

  • Did employees ask for here or to go?

  • Is the staff utilizing Thru-Put during peak times? Speed of service appropriate? Bottlenecks observed?

Financials

  • Are all bread counts +/- 2? Do opening and closing counts match?

  • Are cash drops being done hourly?

  • Do all deposits match post-close? Proper banking procedures being followed?

  • Are all party breads accounted for if catering sales are rang in?

  • One employee per register

  • Bread waste entered daily?

  • Are cash-in's being done multiple times? Every shift change?

  • Area Director cash-in completed. Record cash over or short

Paperwork

  • Was there a pre shift meeting done today? Does everyone know the sales goal and what they are up selling for the day?

  • Are all materials properly displayed on the communication boards?

  • Is the Red Book being used?

  • Is the 4 week folder up to date and organized?

  • Are there 2 weeks worth of schedules posted?

  • Is the weekly folder organized?

  • Is the sales chart up to date?

  • Are the CRS scores above the a 75 for the month?

  • Is the store IN COMPLIANCE? If NO explain why

One On One Manager Discussion

  • What are the managers supposed to be working on?

  • What has changed since the last visit?

  • What are the external facts effecting the unit?

  • Period to date numbers: Sales/COG/Labor&Productivity/Mystery Inspections

  • My top 3 concerns :

  • Managers top 3 concerns:

  • Are the monthly SMART goals for the manager complete?

  • What do the GM/Managers and team members need to be complimented on or recognized for?

  • What did we see today and what does it mean?

  • What can they improve on and how do we do it?

  • What does the manager need from me?

  • Sign

  • Score

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