CSI Subway Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Area

• Is the front door glass clean?

  Yes

  No

  N/A

• Are the dining room tables and chairs clean?

  Yes

  No

  N/A

• Are the floors and rugs swept?

  Yes

  No

  N/A

• Is the Bain glass clean?

  Yes

  No

  N/A

• Is the pop station clean? Pop nozzles and ice chute clean?

  Yes

  No

  N/A

• Is the radio on? If so is the content and the volume appropriate?

  Yes

  No

  N/A

• Is the chip rack and purse rail clean and full? Are the chips rotated?

  Yes

  No

  N/A

• Is the parking lot and dumpster area clean?

  Yes

  No

  N/A

• Are the restrooms cleaned and stocked?

  Yes

  No

  N/A

• Are all exit signs working and in good repair including emergency lighting?

  Yes

  No

  N/A

• Is the tea machine and coffee pots clean? Are both freshly brewed? Are day dots available for both?

  Yes

  No

  N/A

• Is the pop cooler clean and stocked? Are all items available for sales? Is everything rotated?

  Yes

  No

  N/A

• Are all trash cans at acceptable levels? Are the inside of the cabinets clean and surrounding area?

  Yes

  No

  N/A

• Are the ceiling dividers and vents clean and in good repair?

  Yes

  No

  N/A

• Are the open signs on and in good repair? Are the order here signs cleaned?

  Yes

  No

  N/A

• Are the walls clean? Trim? And artwork in good repair?

  Yes

  No

  N/A

• Are the ceiling fans on and clean?

  Yes

  No

  N/A

• Are the windows and window sills cleaned?

  Yes

  No

  N/A

• Is the curb appeal up to standard?

  Yes

  No

  N/A

• Are the kids seats clean and in good repair?

  Yes

  No

  N/A

• Are all the lights working? Are they clean?

  Yes

  No

  N/A

Service Area

• Is all food in the Bain below the chill line and fully stocked?

  Yes

  No

  N/A

• Are all the cookies available for sale? Is the cookie display clean?

  Yes

  No

  N/A

• Is the hot well clean and with sufficient amount of water?

  Yes

  No

  N/A

• Are the dressing bottles and holders clean and the labels in good condition?

  Yes

  No

  N/A

• Are the salt and pepper shakers and holder cleaned? Labeled?

  Yes

  No

  N/A

• Is the register and printer area clean and organized?

  Yes

  No

  N/A

• Are the cutting boards in good condition?

  Yes

  No

  N/A

• Is the soup warmer clean and organized? Spoons, soup bowls and lids, crackers filled and available?

  Yes

  No

  N/A

• Is the microwave cleaned inside and out? Underneath cleaned?

  Yes

  No

  N/A

• Is the waste container clean and shelves under the Bain clean and organized?

  Yes

  No

  N/A

• Is the toaster oven clean? Is the toaster tray in good repair?

  Yes

  No

  N/A

• Is the hand sink clean? Paper towel and soap stocked?

  Yes

  No

  N/A

• Is the prep table and shelves cleaned and organized?

  Yes

  No

  N/A

• Are the cambros and lids in good repair?

  Yes

  No

  N/A

• Are the bread liners in good condition and stored properly?

  Yes

  No

  N/A

• Are all veggie slicers clean and properly stored?

  Yes

  No

  N/A

• Are all scales cleaned and properly stored?

  Yes

  No

  N/A

• Is the reach in cooler clean and stocked?

  Yes

  No

  N/A

• Is the oven clean and in good repair?

  Yes

  No

  N/A

• Is the proofer clean and in good repair?

  Yes

  No

  N/A

• Is the walk in cooler clean and organized? Temperature acceptable?

  Yes

  No

  N/A

• Is the freezer clean and organized? Temperature acceptable?

  Yes

  No

  N/A

• Are the bread cabinets clean and in good repair?

  Yes

  No

  N/A

• Is the retarder clean and in good repair?

  Yes

  No

  N/A

• Are all bread carts cleaned?

  Yes

  No

  N/A

• Is the bread topping tray stored properly and fresh for the day?

  Yes

  No

  N/A

• Are the trash cans cleaned inside and out?

  Yes

  No

  N/A

• Are the menu boards and footers clean? All lights working?

  Yes

  No

  N/A

• Are the dry stock shelves clean and organized?

  Yes

  No

  N/A

• Are the floors clean including under equipment?

  Yes

  No

  N/A

• Are the service walls clean?

  Yes

  No

  N/A

• Are all cleaning supplies properly stored?

  Yes

  No

  N/A

• Is the mop bucket and mop sink area clean? Is the mop hung up?

  Yes

  No

  N/A

• Problems with pests visible?

  Yes

  No

  N/A

• Is all food at least 6" off the floor?

  Safe

  At Risk

  N/A

Drive-Thru

• Is the drive-thru bain set up and in use? Is it stocked?

  Yes

  No

  N/A

• Is the drive thru properly staffed?

  Yes

  No

  N/A

• Are the employees taking the orders on the register?

  Yes

  No

  N/A

• Is there a drive thru sales goal?

  Yes

  No

  N/A

• Is the drive thru window clean?

  Yes

  No

  N/A

• Is the drive thru menu board in good condition and properly displaying all advertising material?

  Yes

  No

  N/A

• Record drive thru or counter times:

Safety and Security

• Are all fire extinguishers charged and properly stored?

  Yes

  No

  N/A

• Is the back door locked?

  Yes

  No

  N/A

• Is the safe kept closed?

  Yes

  No

  N/A

• Are employees following all safety procedures?

  Yes

  No

  N/A

• Are ladders used and properly stored?

  Yes

  No

  N/A

• Are wet floor signs used and in good repair?

  Yes

  No

  N/A

• Are all licenses posted by the register?

  Yes

  No

  N/A

• Are the MSDS sheet posted?

  Yes

  No

  N/A

• Are the child labor laws posted and in sight?

  Yes

  No

  N/A

• Is the first aid kit full and available for employees?

  Yes

  No

  N/A

Food Prep and Food Safety

• Are employees following properly hand washing techniques? Proper glove usage?

  Safe

  At Risk

  N/A

• Are ALL products properly dated? FIFO method used?

  Safe

  At Risk

  N/A

• Are ALL items offered for sale?

  Safe

  At Risk

  N/A

• Are ALL products fresh and appealing? Meatball bags not burnt?

  Yes

  No

  N/A

• Is bread baked fresh daily? Bread quality meeting Subway standards?

  Yes

  No

  N/A

• Bread quantity levels acceptable?

  Yes

  No

  N/A

• Are formulas being followed? Any over portioning or excessive waste?

  Yes

  No

  N/A

• Is all products weighed out properly?

  Yes

  No

  N/A

• Are all hot food above 140 degrees? Actual temp of meatballs and soup:

  Safe

  At Risk

  N/A

• Are all cold foods below 41 degrees? Actual temp of an item in the Bain:

  Safe

  At Risk

  N/A

• Is the temp. log filled out? Is the action plan being used when needed?

  Safe

  At Risk

  N/A

• Is the sanitizer bucket filled with clean towels and water?

  Yes

  No

  N/A

Customer Service and Employee Trends

• Are all employees in proper uniform?

  Yes

  No

  N/A

• Are all employees following proper grooming and facial hair policies?

  Yes

  No

  N/A

• Are all customers greeted within 3 secs?

  Yes

  No

  N/A

• Are employees up selling to every customers? Following all service prompts?

  Yes

  No

  N/A

• Are employees giving a receipt to each customer and informing them of the survey? We're customers "thanked" by the employees?

  Yes

  No

  N/A

• Is staffing levels and bench strength acceptable?

  Yes

  No

  N/A

• Are all employees friendly and demonstrating good customer service?

  Yes

  No

  N/A

• Are employee meals and drinks stored and labeled properly?

  Yes

  No

  N/A

• Was the employees focused on the guests? Everyone working together as a team?

  Yes

  No

  N/A

• Are table visits being done?

  Yes

  No

  N/A

• Staffing and retention acceptable? Bench strength solid?

  Yes

  No

  N/A

• Did employees ask for here or to go?

  Yes

  No

  N/A

• Is the staff utilizing Thru-Put during peak times? Speed of service appropriate? Bottlenecks observed?

  Yes

  No

  N/A

Financials

• Are all bread counts +/- 2? Do opening and closing counts match?

  Yes

  No

  N/A

• Are cash drops being done hourly?

  Yes

  No

  N/A

• Do all deposits match post-close? Proper banking procedures being followed?

  Yes

  No

  N/A

• Are all party breads accounted for if catering sales are rang in?

  Yes

  No

  N/A

• One employee per register

  Yes

  No

  N/A

• Bread waste entered daily?

  Yes

  No

  N/A

• Are cash-in's being done multiple times? Every shift change?

  Yes

  No

  N/A

• Area Director cash-in completed. Record cash over or short

  Yes

  No

  N/A

Paperwork

• Was there a pre shift meeting done today? Does everyone know the sales goal and what they are up selling for the day?

  Yes

  No

  N/A

• Are all materials properly displayed on the communication boards?

  Yes

  No

  N/A

• Is the Red Book being used?

  Yes

  No

  N/A

• Is the 4 week folder up to date and organized?

  Yes

  No

  N/A

• Are there 2 weeks worth of schedules posted?

  Yes

  No

  N/A

• Is the weekly folder organized?

  Yes

  No

  N/A

• Is the sales chart up to date?

  Yes

  No

  N/A

• Are the CRS scores above the a 75 for the month?

  Yes

  No

  N/A

• Is the store IN COMPLIANCE? If NO explain why

  Yes

  No

  N/A

One On One Manager Discussion

• What are the managers supposed to be working on?

• What has changed since the last visit?

• What are the external facts effecting the unit?

• Period to date numbers: Sales/COG/Labor&Productivity/Mystery Inspections

• My top 3 concerns :

• Managers top 3 concerns:

• Are the monthly SMART goals for the manager complete?

• What do the GM/Managers and team members need to be complimented on or recognized for?

• What did we see today and what does it mean?

• What can they improve on and how do we do it?

• What does the manager need from me?

• Sign

  Sign

• Score