Level 1 Followup Visit - Rush

• Academy Delegate

• Store

• Date

  Date

• Trainer

  Select Barry Shelton Artur Komarnicki Chloe Brennan Oliver Shearing Tom Sagripanti Kirsty Bennett

  • Barry Shelton
  • Artur Komarnicki
  • Chloe Brennan
  • Oliver Shearing
  • Tom Sagripanti
  • Kirsty Bennett

Rush Ready

• A structured system in place for completing a Rush Ready walkthrough.

  Achieved

  Area of Focus

• All PRP complete and ready for the rush.

  Achieved

  Area of Focus

• All stations set up, stocked and ready for the rush.

  Achieved

  Area of Focus

• A detailed dough management plan has been created for today's shift.

  Achieved

  Area of Focus

• Is there sufficient dough in hand to use only day 3,4 and 5 dough for tonight's shift.

  Yes

  No

• Has any action been taken to rectify this?

  Yes

  No

• An effective and realistic game plan created for tonight's shift.

  Achieved

  Area of Focus

• An informative, focused shift briefing given to the team.

  Achieved

  Area of Focus

• KPI targets are set for the shift and manager is aware of these targets.

  Achieved

  Area of Focus

• Notes: any issues identified on walkthrough.

Pizza Quality

• Pizzas and side orders prepared to a high standard.

  Achieved

  Area of Focus

• Correct procedures were being used to prepare all products.

  Achieved

  Area of Focus

• Pictures of pizzas throughout rush

  Media

• Cut Test: from the top

  Sell

  Remake

• Cut test: cross section

  Sell

  Remake

Shift Operations

• MIC is running shift from the routing station.

  Yes

  No

• Positive, motivating attitude demonstrated by MIC.

  Achieved

  Area of Focus

• Great hustle seen on the shift from all team members.

  Achieved

  Area of Focus

• Effective feedback and coaching given to the team.

  Achieved

  Area of Focus

• Quality checks on the cut table being made, remakes being called when necessary.

  Achieved

  Area of Focus

• Hot rack box checks being used by MIC to check product quality.

  Achieved

  Area of Focus

• MIC uses effective listening and problem solving skills to deal with any issues that arrive.

  Achieved

  Area of Focus

• Labour cost being monitored and schedule adjusted if needed.

  Achieved

  Area of Focus

Rush Essentials

• In this section, knowledge around the rush is checked - as well as takeaways from the Academy in terms of being rush ready.
  
  Objectives 12, 15, 16 and 17 are checked in this section.

• Knowledge Check

• Explanation as to why it's important to be Rush Ready.

  Achieved

  Area of Focus

• Bottlenecks explained, examples of how to prevent them at each job station identified.

  Achieved

  Area of Focus

• Hustle explained, the 4Rs identified and why each of them are important.

  Achieved

  Area of Focus

• Implementing the Learning

• What have you implemented in your store since the Academy to ensure you're better prepared for the rush?

• What effect has this had on the store?

• What have you implemented in your store to ensure the rush runs more smoothly?

• What effect has this had on the store?

• Labour cost target met.

  Achieved

  Area of Focus

• Service targets met.

  Achieved

  Area of Focus

• Self Reflection

• Overall Trainer Feedback