Style Daily Service Q-CP

• Talents Names

• Conducted on

  Date

• Prepared by

• Room number

• Were the corridors kept clear of housekeeping service trolleys?

  Yes

  No

  N/A

• Was servicing completed by 15h00 each day or within 1 hour of hanging/activating the 'service room' sign/light?

  Yes

  No

  N/A

• " Did the employee knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce their department before asking to enter the room?"

  Yes

  No

  N/A

• " If a 'privacy' sign/light was present was a calling card/door knob card left under/on the door or a silent message/digital communication left on the telephone?"

  Yes

  No

  N/A

• The bathroom floor is thoroughly cleaned

  Yes

  No

  N/A

• All bathroom fixtures are thoroughly cleaned

  Yes

  No

  N/A

• Bathroom appointments such as mirrors, shelves, etc. are thoroughly cleaned

  Yes

  No

  N/A

• All used bathroom linens and robes are removed and neatly replaced unless the guest opts into an environmental preference program

  Yes

  No

  N/A

• All fresh bathroom linens are clean and in excellent condition

  Yes

  No

  N/A

• Toiletries and cosmetics are neatly arranged

  Yes

  No

  N/A

• High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves

  Yes

  No

  N/A

• Small appliances provided by the hotel have their cords (i.e. hairdryer, iron, etc.) neatly coiled and appliances are tidily arranged in a convenient location

  Yes

  No

  N/A

• End sheets of toilet tissue are neatly pointed or similarly cared for

  Yes

  No

  N/A

• Bathroom amenities are sufficiently supplied to last until the next service. Any single-use amenity that is more than half depleted has a fresh product added

  Yes

  No

  N/A

• Debris is thoroughly removed from all areas of the bedroom floor

  Yes

  No

  N/A

• Any significant dust, debris or spillage on furniture surfaces is thoroughly cleaned

  Yes

  No

  N/A

• Following daily service, all bed linens are completely clean and in exceptional condition unless the guest opts into an environmental preference program

  Yes

  No

  N/A

• The bed is tightly and attractively remade with decorative elements replaced

  Yes

  No

  N/A

• If the guest opts into an environmental preference program, their requests are honored

  Yes

  No

  N/A

• Wastebaskets and ashtrays throughout the bedroom and bathroom are emptied/cleaned

  Yes

  No

  N/A

• Soiled in-room dining serviceware, trays or trolleys are removed from the room and not left in the corridor

  Yes

  No

  N/A

• "If a bottle of wine/beverage was presented in an ice bucket

  Yes

  No

  N/A

• on arrival, was the ice bucket either emptied and cleaned or refreshed during servicing?"

  Yes

  No

  N/A

• If used, glassware, silver or china in the room is thoroughly cleaned

  Yes

  No

  N/A

• If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary

  Yes

  No

  N/A

• If applicable, items consumed from the minibar are replaced at some point during the day

  Yes

  No

  N/A

• If ice had been provided in the ice bucket, ice bucket is drained and cleaned, or completely refreshed

  Yes

  No

  N/A

• Clothing left around the room is neatly folded or draped and left within immediate guest view

  Yes

  No

  N/A

• Shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas

  Yes

  No

  N/A

• Shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas

  Yes

  No

  N/A

• Personal guest belongings, other than clothing or toiletries, are handled in a noteworthy manner

  Yes

  No

  N/A

• Magazines and newspapers are neatly compiled and arranged

  Yes

  No

  N/A

• Hotel collateral such as service directories, in-room dining menus, corporate directories, etc. are neatly arranged

  Yes

  No

  N/A

• TVs are turned off or set to a dedicated welcome channel, furniture throughout the room is neatly straightened and closet and cupboard doors are closed

  Yes

  No

  N/A

• All window treatments are opened, if appropriate, have a symmetrical appearance and are uniform day-to-day

  Yes

  No

  N/A

• Depleted complimentary room amenities are replenished, such as notepads, pens and laundry kits

  Yes

  No

  N/A

• Burned out light bulbs or other malfunctioning equipment is replaced/repaired

  Yes

  No

  N/A

• The room has an extremely fresh, comfortable atmosphere when the guest returns

  Yes

  No

  N/A

• Daily service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed

  Yes

  No

  N/A

• If a room attendant, minibar attendant or technician is encountered, they are very polite and professional. Their appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene

  Yes

  No

  N/A

• Security precautions are taken when staff is servicing rooms

  Yes

  No

  N/A

• Property offers environmental options for housekeeping services

  Yes

  No

  N/A

• Environmental program is completed as expected *

  Yes

  No

  N/A

• Efforts are made to reduce energy consumption by turning off unnecessary lights or appliances *

  Yes

  No

  N/A

• Amenities are not replaced until necessary *

  Yes

  No

  N/A

Additional Information

• Comments & Percentage