SUDH MANAGEMENT Night Visit

• Unit #

• Conducted on

  Date
• Location
  Address

• Are lot lights and sign all working?

  Yes

  No

  N/A

• Are the building lights all working?

  Yes

  No

  N/A

• Is the parking lot clean, no garbage?

  Yes

  No

  N/A

Drive thru visit

• Is the Drive thru menu board lit and setup correctly

  Yes

  No

  N/A

• Order sequence correct, great hospitality

  Yes

  No

  N/A

• Suggestive selling, offer medium or large size

  Yes

  No

  N/A

• Total given, " pleases and thank you "

  Yes

  No

  N/A

• Total given at window" please and thank you"<br>

  Yes

  No

  N/A

• thank you on closing,

  Yes

  No

  N/A

• Service times: this order under 150 seconds?

  Yes

  No

  N/A

• Order is accurate, hot, and prepared correct

  Yes

  No

  N/A

• Sauce and napkins: 1 per item

  Yes

  No

  N/A

Dining room

• Doors and windows clean, no finger prints

  Yes

  No

  N/A

• Dining room lights all work

  Yes

  No

  N/A

• Menu board working and setup correct

  Yes

  No

  N/A

• Dining room tables and chairs : clean

  Yes

  No

  N/A

• Beverage /sauce center: all stocked and clean

  Yes

  No

  N/A

• Lobby table touch noticed

  Yes

  No

  N/A

• Front line greeting: " Hi, welcome to Dunkin’ Donuts

  Yes

  No

  N/A

• Service sequence correct: Please and Thank you heard, repeat order, suggestive sell, medium or large size

  Yes

  No

  N/A

• Order sequence correct : beverage, sandwich,hash browns

  Yes

  No

  N/A

• Service time under 90 seconds

  Yes

  No

  N/A

• Sink and mirror clean

  Yes

  No

  N/A

• Garbage is under 80% full

  Yes

  No

  N/A

• All Employees in proper uniform

  Yes

  No

  N/A

Front counter & sandwich station

• All equipment is operational

  Yes

  No

  N/A

• Timers are operating

  Yes

  No

  N/A

Bathrooms

• Floors, wall, ceiling clean

  Yes

  No

  N/A

• Toilets , urinal clean

  Yes

  No

  N/A

• Toilet paper or paper towel stocked.

  Yes

  No

  N/A

• Garbage is 80% full

  Yes

  No

  N/A

• No Odor

  Yes

  No

  N/A

• Manager & DM phone number is on emergency board

  Yes

  No

  N/A