Are lot lights and sign all working?
Are the building lights all working?
Is the parking lot clean, no garbage?
Is the Drive thru menu board lit and setup correctly
Order sequence correct, great hospitality
Suggestive selling, offer medium or large size
Total given, " pleases and thank you "
Total given at window" please and thank you"
thank you on closing,
Service times: this order under 150 seconds?
Order is accurate, hot, and prepared correct
Sauce and napkins: 1 per item
Doors and windows clean, no finger prints
Dining room lights all work
Menu board working and setup correct
Dining room tables and chairs : clean
Beverage /sauce center: all stocked and clean
Lobby table touch noticed
Front line greeting: " Hi, welcome to Dunkin’ Donuts
Service sequence correct: Please and Thank you heard, repeat order, suggestive sell, medium or large size
Order sequence correct : beverage, sandwich,hash browns
Service time under 90 seconds
Sink and mirror clean
Garbage is under 80% full
All Employees in proper uniform
All equipment is operational
Timers are operating
Floors, wall, ceiling clean
Toilets , urinal clean
Toilet paper or paper towel stocked.
Garbage is 80% full
Manager & DM phone number is on emergency board