General

  • Has previous audit been reviewed and any non-conformances raised closed out?

Director - General Manager: Top Management Leadership Commitment

  • Is Top Management aware of the framework for setting quality, environmental and health and safety objectives and targets for the company?

  • Has Top Management identified the external and internal quality, environmental and health and safety issues relevant to the company, it's purpose and its strategic business direction? How is this information kept up to date?

  • Have interested parties relevant to the company been identified by Top Management, including their needs and expectations?

  • Has Top Management considered company processes and considered risks and opportunities to the business?

  • How is Top Management accountable for the effectiveness of the IMS system?

  • Does Top Management promote improvement within the company? How is this achieved?

Customer Focus

  • Does the company understand what the customer wants?

  • Is the company committed to take corrective actions and plan for preventive measures when required?

  • Does the company monitor customer satisfaction? How is this achieved?

  • Has the company established and implemented a procedure for handling customer complaints?

  • Are company processes controlled and managed, ensuring customer needs are met?

Policy

  • Has Company policy been defined and authorised by Top level management for Quality, Environmental and Health & Safety?

  • Does the policy (policies) include a commitment to:

  • - Continual improvement?

  • - To prevent injury and ill health?

  • - To prevent pollution?

  • - To comply with applicable legal and regulatory requirements?

  • Does the policy (policies) provide the framework for setting and reviewing objectives and targets?

  • Is the policy (policies) documented, implemented and maintained?

  • Has the policy (policies) been effectively communicated to all employees?

  • Is the policy (policies) available to all interested parties, internal and external?

  • Is the policy (policies) reviewed periodically to ensure it remains relevant and appropriate?

Resources, roles, responsibility, accountability and authority

  • Has the company defined, documented and communicated the roles, responsibilities and authorities to ensure effective IMS management?

  • Is performance of the IMS system reported and communicated to top senior management?

  • Does the company ensure employees understand their responsibility for aspects of the IMS System for which they have control?

Comments:

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