Supervisor - cleaning and maintenance audit

• Conducted on

  Date
• Location/site:
  Address

• Audit carried out by:

• Site visits to date within this calendar month..

Staff

• Compliant, trained and motivated stable team with acceptable appearance, punctuality and attendance.

  yes

  no- further action required.

• Uniform.

  Select AIO ordered-outstanding ordered-recently received To order. details required.

  • AIO
  • ordered-outstanding
  • ordered-recently received
  • To order. details required.

• Actions required/taken.

• Photographic evidence.

  Media

• Training records completed/up to date

  completed/up-to-date

  probation/ongoing

  outstanding, requires completion

• Actions required/taken.

• Photographic evidence.

  Media

Front of house.

• Cleanliness levels in all front of house areas in accordance with the cleaning specifications.

  yes

  no- further action required.

• Actions required/taken.

• Photographic evidence.

  Media

Back of house

• Cleanliness levels in all back of house and service yard areas in accordance with the cleaning specifications.

  yes

  no- further action required.

• Photographic evidence.

  Media

Mall standards-

• Cleanliness levels on all mall areas are in accordance with the cleaning specifications.

  yes

  no- further action required.

• Actions required/taken.

• Actions required/taken.

• Photographic evidence.

  Media

Public toilet facilities.

• Cleanliness levels of all toilet areas/blocks are in accordance with the cleaning specifications.

  yes

  no- further action required.

• Actions required/taken.

• Photographic evidence.

  Media

Car parking areas.

• All areas are clean and free from litter/debris.

  yes

  no- further action required.

• Actions required/taken.

• Photographic evidence.

  Media

Specialist cleaning

• Periodical cleaning schedules completed in accordance with the cleaning specifications and special projects completed to provide the desired outcome.

  yes

  no- further action required.

• Actions required/taken.

• Photographic evidence.

  Media

Situation management

• Appropriate and proportional responses made to incidents and emergencies.

  unacceptable

  needs urgent attention

  satisfactory

  good

  exceeding expectations

• Actions required/taken.

• Photographic evidence.

  Media

• Copy of staff handbook accessible for all employees?

  yes

  no- further action required.

• Location of handbook?

• Actions required/taken.

• Photographic evidence.

  Media

Guest services

• Evidence provided to support the desired level of guest service.

  Yes

  No

  N/A

• Compliments. Written/verbal?

  Select received and forwarded received- to be forwarded nothing received

  • received and forwarded
  • received- to be forwarded
  • nothing received

• Actions required/taken.

• Photographic evidence.

  Media

• Complaints written/verbal?<br>

  received and forwarded

  received- to be forwarded

  nothing received

• Actions required/taken.

• Photographic evidence.

  Media

Communication

• Effective daily communication with guests, colleagues, management and the customer. Effective management reporting and completion of company/site specific documentation.

  unacceptable

  needs urgent attention

  satisfactory

  good

  exceeding expectations

• Site radios/ear pieces- Full working order..

• Actions required/taken.

• Photographic evidence.

  Media

• Comms book/wipe board-Correct and used effectively.

• Actions required/taken.

• Photographic evidence.

  Media

• Employee book on/book off sheet - Correct and used effectively as per company policy?

• Actions required/taken.

• Photographic evidence.

  Media

• EPS system-All in working order and being used effectively?

• Actions required/taken.

• Photographic evidence.

  Media

• QIRs/Appraisals

  completed/up to date

  probation/ongoing

  outstanding-requires completing

• Actions required/taken.

• Rota's completed, up to date with no lost hours.

• Photographic evidence.

  Media

• Actions required/taken.

• Training matrix is complete, up-to-date and sent to CFM head office

  Yes

  No

  N/A

• Actions required/taken.

• Photographic evidence.

  Media

Environmental & Waste Management

• All the activities and actions required to manage environmental and waste from its inception to its final disposal.

  unacceptable

  needs urgent attention

  satisfactory

  good

  exceeding expectations

• Actions required/taken.

• Photographic evidence.

  Media

Health & Safety / Welfare

• Zero incidents as a result of the service providers acts or omissions. Effective risk assessments and method statements in place

  unacceptable

  needs urgent attention

  satisfactory

  good

  exceeding expectations

• Risk assessments AIO.

• Actions required/taken.

• Photographic evidence.

  Media

• Pay/Acc query

  No issues. AIO

  outstanding- being addressed

  outstanding. to be addressed

• Actions required/taken.

• Photographic evidence.

  Media

• Employee absence.

  sick- no follow required at this time

  sick- follow up required

  AWOL- investigation required

  AWOL- investigation complete

  AIO. no absences

• Actions required/taken.

• Photographic evidence.

  Media

• Holiday forms completed, authorised and submitted.

  holiday request forms completed. cover provided

  holiday request forms completed. Cover required.

  no holiday requests submitted to date (within this month)

• Actions required/taken.

• Photographic evidence.

  Media

Equipment/machinery.

• Provision of appropriate equipment for the tasks carried out.

  yes

  no- further action required.

• Actions required/taken.

• Photographic evidence.

  Media

• Machinery/equipment all clean, maintained and in full working order?

  AIO. serviced and checked

  Fault found. to be reported.

  Fault found- reported to CFM

  Fault found- being addressed.

• Actions required/taken.

• Photographic evidence.

  Media

• Weekly & monthly check sheets completed in accordance with company policy.

  Select check sheets completed. AIO check sheets completed- fault reported check sheet outstanding. to be completed.

  • check sheets completed. AIO
  • check sheets completed- fault reported
  • check sheet outstanding. to be completed.

• Actions required/taken.

• Photographic evidence.

  Media

COSHH

• All COSHH is adhered to. Documentation in order, relevant and up to date. Storage/necessity meets site requirements and legislation adhere to.

  unacceptable

  needs urgent attention

  satisfactory

  good

  exceeding expectations
• Location of COSHH folders?
  Address

• Actions required/taken.

• Photographic evidence.

  Media

• Fuel containers on site- stored correctly in accordance with H&S/COSHH requirements.

  Yes

  No

  N/A

• Actions required/taken.

• Photographic evidence.

  Media

• Number of containers with unleaded fuel-

  Select 0 1 2 3 4

  • 0
  • 1
  • 2
  • 3
  • 4

• Number of containers with diesel fuel-

  Select 0 1 2 3 4

  • 0
  • 1
  • 2
  • 3
  • 4

Consumables

• Consumables ordered through CFM (included/in addition to the contract). Ordered and delivered meeting the levels of service required within the contract.

  unacceptable

  needs urgent attention

  satisfactory

  good

  exceeding expectations

• Current order status-

  stock audit completed. to be ordered.

  order placed

  no order required

• Actions required/taken.

• Photographic evidence.

  Media

Events/Dates relevant to site.

• Important and relevant dates/events taking place within the next 4 weeks.

  Yes

  No

  N/A

• Details- Event. Date. Additional details?

• Actions required/taken.

• Photographic evidence.

  Media

Overall comments/observations:

• unacceptable

  needs urgent attention

  satisfactory

  good

  exceeding expectations

• Feedback/Comments/Actions required/taken.

• Photographic evidence.

  Media

• Completed audit.

  Date

• Additional Relevant photographic evidence (if applicable)

  Media

• Actions to be carried out by-

  Select site supervisor regional supervisor regional manager contractor- specify other

  • site supervisor
  • regional supervisor
  • regional manager
  • contractor- specify
  • other

• Additional information.

• Add signature

  Sign