Staff

  • Compliant, trained and motivated stable team with acceptable appearance, punctuality and attendance.

  • Uniform.

  • Actions required/taken.

  • Photographic evidence.

  • Training records completed/up to date

  • Actions required/taken.

  • Photographic evidence.

Front of house.

  • Cleanliness levels in all front of house areas in accordance with the cleaning specifications.

  • Actions required/taken.

  • Photographic evidence.

Back of house

  • Cleanliness levels in all back of house and service yard areas in accordance with the cleaning specifications.

  • Photographic evidence.

Mall standards-

  • Cleanliness levels on all mall areas are in accordance with the cleaning specifications.

  • Actions required/taken.

  • Actions required/taken.

  • Photographic evidence.

Public toilet facilities.

  • Cleanliness levels of all toilet areas/blocks are in accordance with the cleaning specifications.

  • Actions required/taken.

  • Photographic evidence.

Car parking areas.

  • All areas are clean and free from litter/debris.

  • Actions required/taken.

  • Photographic evidence.

Specialist cleaning

  • Periodical cleaning schedules completed in accordance with the cleaning specifications and special projects completed to provide the desired outcome.

  • Actions required/taken.

  • Photographic evidence.

Situation management

  • Appropriate and proportional responses made to incidents and emergencies.

  • Actions required/taken.

  • Photographic evidence.

  • Copy of staff handbook accessible for all employees?

  • Location of handbook?

  • Actions required/taken.

  • Photographic evidence.

Guest services

  • Evidence provided to support the desired level of guest service.

  • Compliments. Written/verbal?

  • Actions required/taken.

  • Photographic evidence.

  • Complaints written/verbal?<br>

  • Actions required/taken.

  • Photographic evidence.

Communication

  • Effective daily communication with guests, colleagues, management and the customer. Effective management reporting and completion of company/site specific documentation.

  • Site radios/ear pieces- Full working order..

  • Actions required/taken.

  • Photographic evidence.

  • Comms book/wipe board-Correct and used effectively.

  • Actions required/taken.

  • Photographic evidence.

  • Employee book on/book off sheet - Correct and used effectively as per company policy?

  • Actions required/taken.

  • Photographic evidence.

  • EPS system-All in working order and being used effectively?

  • Actions required/taken.

  • Photographic evidence.

  • QIRs/Appraisals

  • Actions required/taken.

  • Rota's completed, up to date with no lost hours.

  • Photographic evidence.

  • Actions required/taken.

  • Training matrix is complete, up-to-date and sent to CFM head office

  • Actions required/taken.

  • Photographic evidence.

Environmental & Waste Management

  • All the activities and actions required to manage environmental and waste from its inception to its final disposal.

  • Actions required/taken.

  • Photographic evidence.

Health & Safety / Welfare

  • Zero incidents as a result of the service providers acts or omissions. Effective risk assessments and method statements in place

  • Risk assessments AIO.

  • Actions required/taken.

  • Photographic evidence.

  • Pay/Acc query

  • Actions required/taken.

  • Photographic evidence.

  • Employee absence.

  • Actions required/taken.

  • Photographic evidence.

  • Holiday forms completed, authorised and submitted.

  • Actions required/taken.

  • Photographic evidence.

Equipment/machinery.

  • Provision of appropriate equipment for the tasks carried out.

  • Actions required/taken.

  • Photographic evidence.

  • Machinery/equipment all clean, maintained and in full working order?

  • Actions required/taken.

  • Photographic evidence.

  • Weekly & monthly check sheets completed in accordance with company policy.

  • Actions required/taken.

  • Photographic evidence.

COSHH

  • All COSHH is adhered to. Documentation in order, relevant and up to date. Storage/necessity meets site requirements and legislation adhere to.

  • Location of COSHH folders?
  • Actions required/taken.

  • Photographic evidence.

  • Fuel containers on site- stored correctly in accordance with H&S/COSHH requirements.

  • Actions required/taken.

  • Photographic evidence.

  • Number of containers with unleaded fuel-

  • Number of containers with diesel fuel-

Consumables

  • Consumables ordered through CFM (included/in addition to the contract). Ordered and delivered meeting the levels of service required within the contract.

  • Current order status-

  • Actions required/taken.

  • Photographic evidence.

Events/Dates relevant to site.

  • Important and relevant dates/events taking place within the next 4 weeks.

  • Details- Event. Date. Additional details?

  • Actions required/taken.

  • Photographic evidence.

Overall comments/observations:

  • Feedback/Comments/Actions required/taken.

  • Photographic evidence.

Actions required

  • Completed audit.

  • Additional Relevant photographic evidence (if applicable)

  • Actions to be carried out by-

  • Additional information.

  • Add signature

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