Title Page

  • Conducted on

  • Location/site:
  • Audit carried out by:

  • Site visits to date within this calendar month..

Staff

  • Compliant, trained and motivated stable team with acceptable appearance, punctuality and attendance.

  • Uniform.

  • Actions required/taken.

  • Photographic evidence.

  • Training records completed/up to date

  • Actions required/taken.

  • Photographic evidence.

Front of house.

  • Cleanliness levels in all front of house areas in accordance with the cleaning specifications.

  • Actions required/taken.

  • Photographic evidence.

Back of house

  • Cleanliness levels in all back of house and service yard areas in accordance with the cleaning specifications.

  • Photographic evidence.

Mall standards-

  • Cleanliness levels on all mall areas are in accordance with the cleaning specifications.

  • Actions required/taken.

  • Actions required/taken.

  • Photographic evidence.

Public toilet facilities.

  • Cleanliness levels of all toilet areas/blocks are in accordance with the cleaning specifications.

  • Actions required/taken.

  • Photographic evidence.

Car parking areas.

  • All areas are clean and free from litter/debris.

  • Actions required/taken.

  • Photographic evidence.

Specialist cleaning

  • Periodical cleaning schedules completed in accordance with the cleaning specifications and special projects completed to provide the desired outcome.

  • Actions required/taken.

  • Photographic evidence.

Situation management

  • Appropriate and proportional responses made to incidents and emergencies.

  • Actions required/taken.

  • Photographic evidence.

  • Copy of staff handbook accessible for all employees?

  • Location of handbook?

  • Actions required/taken.

  • Photographic evidence.

Guest services

  • Evidence provided to support the desired level of guest service.

  • Compliments. Written/verbal?

  • Actions required/taken.

  • Photographic evidence.

  • Complaints written/verbal?<br>

  • Actions required/taken.

  • Photographic evidence.

Communication

  • Effective daily communication with guests, colleagues, management and the customer. Effective management reporting and completion of company/site specific documentation.

  • Site radios/ear pieces- Full working order..

  • Actions required/taken.

  • Photographic evidence.

  • Comms book/wipe board-Correct and used effectively.

  • Actions required/taken.

  • Photographic evidence.

  • Employee book on/book off sheet - Correct and used effectively as per company policy?

  • Actions required/taken.

  • Photographic evidence.

  • EPS system-All in working order and being used effectively?

  • Actions required/taken.

  • Photographic evidence.

  • QIRs/Appraisals

  • Actions required/taken.

  • Rota's completed, up to date with no lost hours.

  • Photographic evidence.

  • Actions required/taken.

  • Training matrix is complete, up-to-date and sent to CFM head office

  • Actions required/taken.

  • Photographic evidence.

Environmental & Waste Management

  • All the activities and actions required to manage environmental and waste from its inception to its final disposal.

  • Actions required/taken.

  • Photographic evidence.

Health & Safety / Welfare

  • Zero incidents as a result of the service providers acts or omissions. Effective risk assessments and method statements in place

  • Risk assessments AIO.

  • Actions required/taken.

  • Photographic evidence.

  • Pay/Acc query

  • Actions required/taken.

  • Photographic evidence.

  • Employee absence.

  • Actions required/taken.

  • Photographic evidence.

  • Holiday forms completed, authorised and submitted.

  • Actions required/taken.

  • Photographic evidence.

Equipment/machinery.

  • Provision of appropriate equipment for the tasks carried out.

  • Actions required/taken.

  • Photographic evidence.

  • Machinery/equipment all clean, maintained and in full working order?

  • Actions required/taken.

  • Photographic evidence.

  • Weekly & monthly check sheets completed in accordance with company policy.

  • Actions required/taken.

  • Photographic evidence.

COSHH

  • All COSHH is adhered to. Documentation in order, relevant and up to date. Storage/necessity meets site requirements and legislation adhere to.

  • Location of COSHH folders?
  • Actions required/taken.

  • Photographic evidence.

  • Fuel containers on site- stored correctly in accordance with H&S/COSHH requirements.

  • Actions required/taken.

  • Photographic evidence.

  • Number of containers with unleaded fuel-

  • Number of containers with diesel fuel-

Consumables

  • Consumables ordered through CFM (included/in addition to the contract). Ordered and delivered meeting the levels of service required within the contract.

  • Current order status-

  • Actions required/taken.

  • Photographic evidence.

Events/Dates relevant to site.

  • Important and relevant dates/events taking place within the next 4 weeks.

  • Details- Event. Date. Additional details?

  • Actions required/taken.

  • Photographic evidence.

Overall comments/observations:

  • Feedback/Comments/Actions required/taken.

  • Photographic evidence.

Actions required

  • Completed audit.

  • Additional Relevant photographic evidence (if applicable)

  • Actions to be carried out by-

  • Additional information.

  • Add signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.