Title Page

  • Rent Account reference

  • Audit Title

  • Tenant name

  • Address

  • Conducted on

  • Original plan date

  • Review next due

  • Prepared by

  • Location

Support plan

  • THIS IS A CONFIDENTIAL DOCUMENT

    This means that the only people who have access to this information are you, our staff and other agencies on a “need to know” basis. Also because of the terms of our contract we may share information with other statutory agencies such as Medway Council Supporting People Team. We will only share information without your consent if you or other people are at risk.

    DATA PROTECTION ACT 1998 AND FREEDOM OF INFORMATION ACT 2000 ACCESS TO INFORMATION

    Information about you may be held on computer. Medway Council is a registered user under the Data Protection Act 1984. You have the right under this Act to access information about you held on computers. Under the Freedom of Information Act you may also have the right to access information held about you on files. If you would like to see any information that is kept on files about you please contact a member of the Sheltered Housing team who will arrange this for you.

Risk Assessment

  • Does the client present a known risk to her/himself or others?

  • Details

  • Mental health/Neglect (self and/or home)

  • Details

  • Abuse (Physical, mental, financial, substance)

  • Details

  • Physical safety or at risk from others

  • Details

  • Suitability/location of furniture within the flat (risk of client getting trapped/burnt)

  • Details

  • Cultural/social isolation (encourage and support any interest in hobbies)

  • Details

  • PEP completed

  • Details

  • Add assessment of risk?

  • Assessment of risk

  • Action required

  • Low Level Risk
    A low level risk would be one where no further action needs to be taken at the current time or an action needs to be noted for checking on the next visit. This would include incidents such as:
    Client describing loneliness and mild depression

  • Medium Level Risk
    This is where an action or incident is noted and discussed with the client and an action needs to be taken within a month of the assessment. Scheme Manager will check up on the client in one month. This would be an incident such as:
    Client advises they have considered using drugs or alcohol to ease their depression.

  • High Level Risk
    If a client is identified as high risk there will be an immediate and urgent action to take. This will need to be dealt with as a priority and may include liaising with other agencies to enable to risk to be reduced. For example: Scheme Manager discovers the client has tried to harm himself or herself or take their own life.

  • Overall client risk rating

Health, Safety and Security Risk Assessment

  • This assessment is to ensure that the safety of the Scheme Manager and Client is maintained whilst the support service is carried out.

  • Where is the support visit carried out?

  • Is a joint visit required?

Benefits checklist

  • Please check the following boxes to show which benefits are currently being claimed.

  • Private pension

  • Housing benefit

  • Supporting people grant

  • State retirement benefit

  • State widows benefit

  • Pension credit

  • Job seekers allowance

  • Disability living allowance

  • State rate

  • Mobility

  • State rate

  • Attendance allowance

  • State rate

  • Incapacity benefit

  • Severe disablement

  • Carers Allowance

  • Winter fuel payment

  • Other

  • Please state

  • Do you think you are receiving all your benefits entitlement?

  • Would you like an appointment with a benefits advisor?

  • Comments

Support services contact details

  • GP Name

  • GP Address

  • GP contact details

  • Do you see a district nurse?

  • Nurse name

  • District nurse contact details

  • Do you have a care manager?

  • Care manager name

  • Care manager contact details

  • Do you access services through a home care agency?

  • Days received

  • Agency address

  • Agency contact details

  • Do you receive a meals service?

  • Days received

  • Meal service provided by

  • Service contact details

  • Do you attend a day centre?

  • Name of centre

  • Centre contact details

  • Days attended

  • CPN

  • CPN location

  • CPN contact details

SUPPORT PLAN: OUTCOME / RESULTS FROM PREVIOUS PLAN

  • Planned Actions (SMART) / Outcomes Update

  • SSM’s signature

  • Clients comments

  • Client signature

SUPPORT PLAN :ACTIONS AND OUTCOMES

  • Target

  • Target date

  • Action

  • Identified outcome

  • Would you like to enter another target?

  • Target

  • Target date

  • Action

  • Identified outcome

  • Would you like to enter another target?

  • Target

  • Target date

  • Action

  • Identified outcome

Changes to the tenants health or well-being

  • Date

  • Information to be updated

  • Scheme Manager's signature

Support plan agreement

  • My Support Plan has been reviewed by me and the Scheme Manager and I agree with its contents, which includes the individual risk assessment.

    In order to ensure needs and support planning are client focused, it is your choice whether your support plan is reviewed on a 6 monthly or annual basis.
    (Please remember you can ask us to review your Support Plan at any time).

  • Support plan to be reviewed

  • Who will sign this agreement?

  • Client's signature

  • Client's comments

  • Advocate's full name

  • Advocate's signature

  • Comments

  • Scheme Manager's signature

  • Scheme Manager's comments

  • Would the client like a copy of the support plan?

  • Has tenancy audit been conducted?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.