Suppression Q2235-0 Service Audit Checklist

• Office

• Customer

• Contract No.

• Audit No.

• Engineer

• F.L.M.

• Auditor

• Audit Date:

  Date
• Location
  Address

Revision Information

• This form is equivalent to Q2235 issue 0 and Q2234 issue 1 combined. This form is electronic issue 1.0 - 15/08/2016

General Engineer Information

• Has the engineer informed the Customer that the system is being worked on?

  Yes

  No

• Please provide details / reasons

• Has the engineer informed the ARC that the system is being worked on?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer a valid company ID card and lanyard?

  Yes

  No

• Please provide details / reasons

• Has the engineer used the correct issue docket?

  Yes

  No

• Please provide details / reasons

• Has the engineer sufficient dockets?

  Yes

  No

• Please provide details / reasons

• Has the engineer placed any faulty stock into their quarantine area?

  Yes

  No

• Please provide details / reasons

• Has the engineer sufficient faulty stock labels?

  Yes

  No

• Please provide details / reasons

• Has the engineer a full car stock?

  Yes

  No

• Please provide details / reasons

• Has the engineer a calibrated meter?

  Yes

  No

• Please provide details / reasons

• Has the engineer a hard hat and eye protection?

  Yes

  No

• Please provide details / reasons

• Has the engineer secured ladders adequately to the vehicle?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer looked after company supplied tools and equipment?

  Yes

  No

• Please provide details / reasons

• Has the engineer sufficient tools to do the job adequately?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked signals with the ARC when the work is completed?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer adhered to the company Health and Safety policy?

  Yes

  No

• Please provide details / reasons

• Is the engineer carrying out an inspection visit or a repair visit?

  Inspection

  Repair

Repairers

• Has the engineer gathered all relevant information to help in finding the fault(s) (including the log)?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used all the appropriate diagnostic techniques to locate the fault(s)?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer located the fault(s) in reasonable time?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer Informed the customer of system limitations during the period of repair?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer Informed the customer of all faults found?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer Installed any replacement parts to relevant standards / policies?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer fully tested any replacement parts installed?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer made the system safe and operational pending a follow up?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer arranged a follow up, where applicable?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer arranged an estimated follow up date for temporary disconnection's?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer made sure that any permanent disconnection's are endorsed by the customer?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer described the fault accurately on the Service Docket?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct clear codes at Service Bureau?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the System History Card correctly?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the BSIA/Fire alarm Logbook?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer offered training If the fault was due to customer error?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer returned system to a fully operational state?

  Yes

  No

  N/A

• Please provide details / reasons

• What discipline is being inspected?

  Access

  CCTV

  Fire

  Intruder

Inspectors General

• Has the engineer checked the system against the Schedule of Protection?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer highlighted any faults found?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct test equipment?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer arranged a follow up where required?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the System History Card?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the BSIA/Fire alarm Logbook?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the customer of limitations during test?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct clear codes at Service Bureau?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the customer that the test is complete?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the ARC that test is complete?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked that the customer is familiar with the operation of the system?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the Inspection Docket adequately and ensured the customer has endorsed it?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer returned the system to a fully operational state?

  Yes

  No

  N/A

• Please provide details / reasons

CCTV Inspectors

• Has the engineer checked with the customer to identify any problems since last visit?

  Yes

  No

• Please provide details / reasons

• Has the engineer visually inspected all components of the system for physical damage?

  Yes

  No

• Please provide details / reasons

• Has the engineer carried out repairs and informed customer and documented where repairs cannot be completed?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked the field of view of cameras against as installed specification and/or drawing?

  Yes

  No

• Please provide details / reasons

• Please provide details / reasons

• Has the engineer checked camera bracket and housings are secure?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that all lenses are correctly focused?

  Yes

  No

• Please provide details / reasons

• Has the engineer cleaned lenses and housing windows where necessary?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer refilled washer bottles where fitted?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked operation of wiper units where fitted?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked operation of pan and tilt units where installed?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked operation of Infra-Red units where installed?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked playback quality of day and night images and made adjustments where necessary?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked the condition of connections to all equipment and repaired if necessary?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured that all cables at control equipment/psu's are labelled?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured time and date settings are correct and adjusted where required?

  Yes

  No

• Please provide details / reasons

• Has the engineer cleaned all monitors and adjust where necessary?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked the operation of Power supplies against Record of Operational Checks?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked back up batteries where installed, that they are dated, in date and in good condition?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer tested the signalling through to the RVRC where applicable?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer ensured that the recording duration is still as per customer requirements?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked system is ok at RVRC where applicable before leaving site?

  Yes

  No

  N/A

• Please provide details / reasons

Inspectors General

• Has the engineer checked the system against the Schedule of Protection?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer highlighted any faults found?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct test equipment?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer arranged a follow up where required?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the System History Card?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the BSIA/Fire alarm Logbook?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the customer of limitations during test?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct clear codes at Service Bureau?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the customer that the test is complete?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the ARC that test is complete?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked that the customer is familiar with the operation of the system?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the Inspection Docket adequately and ensured the customer has endorsed it?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer returned the system to a fully operational state?

  Yes

  No

  N/A

• Please provide details / reasons

Intruder Inspection

• Has the engineer checked with the customer to identify any problems since last visit?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked programming of CIE to ensure that it complies with the requirements of PD6662 & DD243 where applicable?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked reset levels ?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked the method of unsetting are correct with requirements?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked customer authorisation for engineer log on?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that the Exit/Entry times compliant with requirements?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that all equipment tampers are operational and indicate at control equipment?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that all PSU's and signalling devices indicate fault correctly at CIE?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that all detection devices indicate correctly at CIE (Full walk test)?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that anti masking is operational on sensors where installed?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked the contract number in banner and checked that there is a telephone label affixed to CIE?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked and amended where necessary, date and time?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked the operation of SAB on both bell test and battery by removing 12v supply to unit?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked all installed batteries with IBT and ensured that they are dated and in date?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that all equipment and cables are clean and free from damage?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked for any equipment made inaccessible, informed customer and documented?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked as installed document is still correct and amended where necessary with customer agreement?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked current readings of CIE and PSU's against those recorded on Record of Operational Checks?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that all signals have been sent to the ARC?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked that all signals have been received by the ARC on both signalling paths where dual signalling is installed?

  Yes

  No

  N/A

• Please provide details / reasons

Inspectors General

• Has the engineer checked the system against the Schedule of Protection?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer highlighted any faults found?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct test equipment?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer arranged a follow up where required?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the System History Card?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the BSIA/Fire alarm Logbook?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the customer of limitations during test?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct clear codes at Service Bureau?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the customer that the test is complete?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the ARC that test is complete?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked that the customer is familiar with the operation of the system?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the Inspection Docket adequately and ensured the customer has endorsed it?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer returned the system to a fully operational state?

  Yes

  No

  N/A

• Please provide details / reasons

Fire Inspectors

• Has the engineer checked with customer and in log book to identify any problems since last visit have been recorded and rectified?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured that all cause and effect is isolated unless it forms part of the test process?

  Yes

  No

  N/A

• Please provide details / reasons

• Please provide details / reasons

• Has the engineer carried out a visual check of system to ensure that there are no changes to building structure which could affect the operating effectiveness of system?

  Yes

  No

• Please provide details / reasons

• Has the engineer carried out a visual check of the installed equipment to ensure no damage, paint etc is adversely affecting operation?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked operation of the CIE by operating a detection device?

  Yes

  No

• Please provide details / reasons

• Has the engineer tested battery operation of CIE and power supplies to ensure under load test that system can function without mains for the required duration?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured that batteries are in date and marked accordingly?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked the operation of all signals to ARC where connected?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer tested the cause and effect where possible OR documented on a docket where this cannot be carried out?

  Yes

  No

• Please provide details / reasons

• Has the engineer tested all detection devices and call points over a 12 month period, documenting which zones and what % tested on each visit.

  Yes

  No

• Please provide details / reasons

• Has the engineer checked that the devices tested report on correct zone and correct text descriptor ?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured that all unmonitored, permanent lit filament lamps have been replaced?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked and recorded the annual false alarm rate per 100 detectors on ADT488 / Service docket?

  Yes

  No

• Please provide details / reasons

• Has the engineer tested all Fire Alarm devices (sounders, beacons etc) OR documented on docket where this cannot be carried out?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured that time and date are correct on the CIE where applicable?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer entered the visit in the customers log book with test results?

  Yes

  No

• Please provide details / reasons

Inspectors General

• Has the engineer checked the system against the Schedule of Protection?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer highlighted any faults found?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct test equipment?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer arranged a follow up where required?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the System History Card?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the BSIA/Fire alarm Logbook?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the customer of limitations during test?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer used the correct clear codes at Service Bureau?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the customer that the test is complete?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer informed the ARC that test is complete?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked that the customer is familiar with the operation of the system?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer completed the Inspection Docket adequately and ensured the customer has endorsed it?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer returned the system to a fully operational state?

  Yes

  No

  N/A

• Please provide details / reasons

Access Control Inspectors

• Has the engineer checked with the customer to identify any problems since last visit?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked the installed equipment against the specification and made any amendments where necessary with customer authorisation?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured that all installed batteries are in date and are marked accordingly?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked mains and standby supplies to ensure correct operation?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked operation of locks ?

  Yes

  No

• Please provide details / reasons

• Has the engineer checked operation of door closers?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured that all armature plates are secure ?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked the operation of Break glass units?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer checked operation of readers and/or Keypads?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured that the PC is communicating with controller boxes?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer backed up the database and any historic data?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer verified operation of the system for fire or any other alarm inputs?

  Yes

  No

• Please provide details / reasons

• Has the engineer carried out adjustments where necessary and documented any outstanding issues which require further attention?

  Yes

  No

  N/A

• Please provide details / reasons

• Has the engineer ensured that all cables at control equipment / psu's are labelled?

  Yes

  No

• Please provide details / reasons

• Has the engineer ensured time and date settings are correct and adjusted where required?

  Yes

  No

• Please provide details / reasons

Product Audit Score

• Is this audit a Fire Audit?

  Yes

  No

• Please select your Fire Audit Score

  A = 0

  B = 1-2

  C = 2-5

  D = 6-8

  E = 9+

• Please ensure a copy of this audit is sent to your QEHS specialist for review

• Please select your Security Audit Score

  A = 0

  B = 1-2

  C = 2-5

  D = 6-8

  E = 9+

• Please ensure a copy of this audit is sent to your QEHS specialist for review

Environmental, Health and Safety Summary

• Does the engineer require any EHS refresher training? ( if Yes, please state requirement)

  No

  Yes

• Please provide details / reasons

• Does the engineer dispose of ADT waste as per company requirements?

  Yes

  No

• Please provide details / reasons

• Is the engineer trained in all aspects of work related Health and Safety?

  Yes

  No

• Please provide details / reasons

• Has the engineer been issued with up to date risk assessments?

  Yes

  No

• Please provide details / reasons

• In the opinion of the auditor does the engineer work and act in a safe manner?

  Yes

  No

• Please provide details / reasons

• Did the engineer spot any near miss, unsafe acts or conditions during the audit?

  No

  Yes

• Please provide details of the near miss or unsafe acts and if they have been correctly reported.

• Training requirements (if any)

• Please provide details / reasons

Sign Off

• Engineers Signature

  Sign

• Auditor's signature

  Sign

Post Audit

• The following items are for post audit use should they be required.

• Any Notes & Observations

• Preventative Actions (i.e. Training):

• Proposed Preventative Action Close Out Date:

  Date

• Corrective Actions:

• Proposed Corrective Action Close Out Date:

  Date

• I confirm that the preventative action have been completed.

• Add signature

  Sign

• I confirm that the corrective action have been completed.

• Add signature

  Sign

• Environmental, Health and Safety Summary

• In the opinion of the auditor does the Engineer/Sub Contractor work and act in a safe manner?

  Yes

  No

• Does the Engineer/Sub Contractor require any EHS refresher training? (if Yes, please state requirement in the section below)

  Yes

  No

• Is the Engineer/Sub Contractor trained in all aspects of work related Health and Safety?

  Yes

  No

• Has the Engineer/Sub Contractor been issued with up to date Risk Assessments?

  Yes

  No

• Did the Engineer/Sub Contractor spot any near Miss, unsafe Acts or Conditions during the Audit?

  Yes

  No

• Does the Engineer/Sub Contractor dispose of ADT waste as per company requirements?

  Yes

  No

• Please indicate training requirements (if any)

• Auditors Signature

  Sign

• The following items are for post audit use should they be required.

• Preventative Actions (i.e. Training):

• Proposed Close Out Date:

  Date

• Corrective Actions:

• Proposed Close Out Date:

  Date

• Any Notes & Observations