SVC SELF INSPECTION SOP-SVC-US-0050-A-REV-4

Check with some or all team members to verify they are up to date on required Arjo training (review training report found on Connect as an added reference). Refer to SOPSVCUS0025 US Service Training

All team members completed their annual competency assessment (not applicable to employees who have worked for less than 12 months). Refer to SOPSVCUS0025 US Service Training

All team members participated in a building evacuation and fire drill within the last 12 months. Refer to SOPSVCUS0043 Health & Safety for Service Facilities, TCard activity and SOPSVCUS50F Service Center Document Retention Schedule

All new team members have been instructed on building evacuation plans and a fire drill has been conducted within 30 days of employment. Refer to SOPSVCUS0043 Health & Safety for Service Facilities and TCard activity

All team members know how to access the Connect SharePoint site and navigate all areas of the site

All team members know what constitutes a product complaint and how to document and submit them. Extra question do team members know what a nonconformity is? Refer to Visual Work Instruction Complaint Reporting Advantum #100071155

All team members are up to date on required vaccination and TB Test. Refer to SOPSVCUS0043 Health & Safety for Service Facilities, TCard activity and Vendor Credentialing Policy found on My Employment US intranet site

Team members know how to use TCard system. Are they completing and documenting properly the completion of Tcard activities? Refer to WISVCUS0082 Use of TCards and Gemba Walks, SOPSVCUS0045 US Service Center Safety Program, SOPSVCUS0044 Infection Control for Service Facilities, and SOPSVCUS0050 US Service Center Requirements

Are all required team members up to date on vendor credentialing training modules (selfcheck direct with employee)? Refer to Human Resource Vendor Credentialing Policy

All Service Consultants have up to date Driver Qualification (DQ) files. Do they have current Med Cert and valid driver’s license with them when working? Refer to POLSVCUS0001 US Fleet Policy, SOPSVCUS0039 US Regulated Driver US and Fleet Safety Program SOPSVCUS0047

Asset Disposal Forms are available for review. Refer to WISVCUS0091 Asset Disposal Process

Quality Checklists are available for review (Quality Checklists are created through the completion of a hygiene order in SAP). Hardcopy of RotoProne Quality Checklist can be found on Connect

Asset Preventative Maintenance files are available for review and up to date. Refer to WISVCUS0108 Asset Preventative Maintenance (PM) Requirements

Previous cushion testing logs are available for review. Refer WISVCUS0099 Universal Mattress and Cushion Testing and WISVCUS0099B Universal Mattress and Cushion Testing

SteriFab Treatment Logs are available for review, if required by state, county or city. Refer to SOPSVCUS0044 Infection Control for Service Facilities and Visual Work Instruction SteriFab Application Advantum #100071074

Monthly Asset Inventory Reports are posted on Connect. Refer to SOPSVCUS0048 US Service Center Asset Inventory Management

Complete monthly parts cycle counts as directed by operations group. Refer to SOPSVCUS0035 Inventory Control

Complete quarterly service order documentation review in SAP (ZCRE, ZSRPM, ZSRRTR, ZSRUPG) Refer to WISVCUS0141 Serial Number Audit Process

Quarterly Ecolab reports are available for review

Quarterly Terminix visit reports available for review

Retention of waste manifests if Service Center shipped any hazardous waste to a disposal site, must maintain the waste manifest for one year

Battery Disposal Invoices / Receipts receipt must include the name of the company, address and phone number accepting the batteries and whether it is a SQHUW (small quantity handler of universal waste) or a LQHUW (large quantity handler of universal waste) and its EPA ID number

Facilities – OSHA 300A Logs. 5 Years

Post Disaster Evaluation forms completed for actual drill/evacuation within last 12 months. Additionally, refer to Connect for completed drills

Training rosters available for review for any local training. Training documentation are rosters and supporting reference material. Refer to SOPQANA0012B Group Training Record and to Connect for completed training rosters

Third Party Audits – External audit/assessment report with “finding” – copy sent to the local Quality Manager and filed onsite until next third party audit. No findings file onsite. Refer to SOPSVCUS0050 US Service Center Requirements

Completed SOPSVCUS101A Employee Signatures for every employee (found on CareView)

Up to date facility local supplier list (washer/dryer repair, HVAC, janitorial). Refer to SOPSVCUS0054 Order & Invoice Process Field Service & Rental

Up to date facility equipment list (all current fixed assets)

Most recent selfinspection documents available for review

Recent audit report and associated documents

Current Business Licenses / Permits (City and State)

Regulatory licenses as required by state (e.g. Bedding/Sanitation permits/licenses)

POL001 Quality Policy & POL002 Environmental Policy (signed and on CareView)

Service Center Organizational Chart (check with Territory Service Manager)

Proof of Liability Insurance (current verify date in every section)

Locally developed Emergency Evacuation Route/Map

Federal Labor Law Posters (5 in 1 OSHA Poster)

State Labor Law Posters, as required by State

EVerify Posting / EEO Poster Supplement

Right to Work (English/Spanish)

Pay Day Notice (US Only), if required by State

Notice of Workers’ Compensation Carrier by State (may be included in State Labor Law)

Emergency Procedures Flip Chart completed with current management information

OSHA Form 300A (post between February 1st and April 30th)

Labor Relations Act (NLRA) Posting (may be included in the 5 in 1 OSHA poster)

Federal Motor Carrier Safety Administration HOS Poster (HOS Regulations)

HR Contact Sheet – found on General Resource/ADP

Building Exit Signs (1C138 or equivalent)

Post identifying signage on doorway or room (e.g. “Office”, “Conference Room” or can use Not an Exit Sign 1C139). Restrooms must be clearly identified and labeled

Emergency Lighting (Sign 1C137 or acceptable substitute) Post by emergency lighting

Fire Extinguisher (1C141 or acceptable sub) Post by fire extinguishers

No Smoking Facility (1C123 or equivalent) Post by each entrance

Infection Control / Hand Hygiene Procedures (MED.054 posted at each sink)

First Aid (1C124 or equivalent) Post by First Aid Kits

SOPSVCUS0046 Hazard Communication Program – Service

Appropriate Product Failure page displayed in Service Center areas

Each area visibly identified via colorcoordinated floor tape and signage/poster: o In Process = Yellow o Branch Ready = Green o Repair = Black o Capital = Black o Dirty Product Parking = Red o Hold Area/Quarantined Products/Parts = Blue o Customer Owned Products located in Blue area and labeled

Are hazardous substances that may cause harm by inhalation, ingestion, or skin absorption properly labeled and stored?

Are all flammable liquids kept in closed containers when not in use and stored in an approved fire locker, if more than 20 gallons (in California, more than 10 gallons)?

ABC type fire extinguishers, mounted and identified properly, fully charged with a current annual tag and documented with date of monthly check?

Warehouse is clean and organized. Clear evidence of daily/bimonthly mopping and trash bins regularly emptied in all areas of warehouse, in particular the “InProcessing” area

Breakroom and bathrooms are clean and orderly

Service center has appropriate and functioning lighting in all areas

All storage locations/shelving labeled

Quality Processing area tools are available and stored appropriately

All required calibrated test equipment, including weights, are available for use

IT room/area is free of debris and is readily accessible

Evidence of visual management tools in use (e.g. shelf labels, Kanban squares, signage)

Emergency lights & radio are operational; employees know how to tune radio to local emergency station

Designated shipping and receiving area with proper signage and postings:

 Chemical and Battery Shipping Visual Work Instruction Advantum #100076683

 Blower Box and Mattress Shipping Visual Work Instruction Advantum #100076684

Hand Hygiene Visual Work Instruction Advantum #100071064

PPE Visual Work Instruction Advantum #100071065

How to Prevent Infection / Did You Wash Your Hands (TSSInfectPrev_poster)

Chemical Testing and Hand Mixing Process Visual Work Instruction Advantum #100071066

PreLaundry Checks Visual Work Instruction Advantum #100071823

Visual Work Instructions appropriate for each Service Center (e.g. SteriFab Application or RotoProne Visual Standards). Visual Work Instruction SteriFab Application Advantum #100071074 and RotoProne Visual Standards Advantum #100074971

Slippery Floor 1C125 or equivalent must be posted in areas where there is a potential for wet or slippery floors, such as the Fluid Air processing area. Found on Connect

Eye Wash Station Eye Wash Fountain Sign 1C121 or equivalent must be posted. Found on Connect

Dirty hold area taped and parking spots labeled

All dirty products are covered with blue covers or bags

Approved Sharps container; a mail back regulated medical waste container and/or a red plastic bag are available for use

If required by local/state laws the Regulated Waste log is maintained. Refer to SOPSVCUS0043B Regulated Waste Log

If required by local/state laws, a Safety Data Sheets (SDS) Binder available on site

All employees know how to access and use online SDS site. Access SDS site via Connect

Employees have access to appropriate PPE and know how and when to use it

Chemical spill kit is available and employees know how to use it

Eyewash station drains properly, covers are clean both underneath and top, unit is clean and calcium free

SteriFab sprayers have marbles for proper disbursement:

Quality processing bays taped and parking spots are labeled

Processing carts are available with all necessary supplies. Secondary containers have correct HMIS/WHMIS labels

Clean assets are covered/bagged in clear plastic

Assets are covered/bagged in clear plastic when not being actively being worked on

Quality processing area has all necessary equipment, and calibrated equipment have stickers displaying current calibration dates

Employees know process for missing/expired calibration dates or test equipment failure. Refer to SOPSVCUS0030 Calibration Process and WISVCUS0011 Out of Tolerance & Scheduled Calibrated Equipment Exchange

Weights are verified and labeled correctly (100g weight available if needed). Refer to SOPSVCUS0030 Calibration Process and WISVCUS0012 Verification of Weights

Cushion tester is labeled correctly including a current PM sticker. Refer to WISVCUS0099 Universal Mattress and Cushion Testing

All employees know how to use and test cushion tester, logging results correctly. Refer to WISVCUS0099 Universal Mattress and Cushion Testing

All paint and approved chemicals are labeled correctly and not expired

Any parts used in quality processing, including replacement cushions, are covered or placed in containers with correct labeling

Process for accessories/nonserialized assets is followed (Lift Poles, IV Poles, O2 Holders, Trapeze etc.). Quality Checklist found on Connect

Quality Checklist Processing Cards are attached to all assets that do not have a Quality Checklist sheet attached (accessories, MRS pads, etc.)

All used batteries are stored properly in closed plastic container with vented lid

Evidence that qualityprocessing area mops and rags cleaned and maintained correctly. Refer to TCard activity

Team members know how to access all product related information on the Connect SharePoint site and the NA Documentation SharePoint site

Team members can access all necessary documents for appropriate quality processing on service center iPad or desktop computers

Team members demonstrate knowledge and skill with all required SAP transactions required in their daily work

All employees know how to access, complete and file paper Quality Checklist sheets in case of SAP outage. Refer to WISVCUS0021 Document Rental Service Orders Manually when SAP is Inoperable

All quality processing requirements are being completed and documented correctly. Refer to SOPSVCUS0042 Product Handling Requirements for Service and Rental and WISVCUS0085 Rental Quality Processing

Proper product disposal procedures are used. Any destroyed products are removed from the Service Center or labeled appropriately

Customer owned products stored in appropriate hold location and labeled correctly

Assets used for customer demo and/trials are stored in appropriate location and labeled correctly

Product files (PM folders) available for all assets in the service center and shipped with equipment when assets transfer out of the service center?

Products located in “Ready” have a completed Quality Checklist displayed which contains signature and dates as indicated by checklist

If Server Center has excess or overflow “Ready” inventory it should be located in a green “Ready” area with “Excess” or “Overflow” signage

All products in “Ready” meet quality and infection control standards, which includes appearance of equipment, quick reference guide (if applicable), and current PM and/or battery stickers (not expired/past due)?

All assets in “Ready” have all required manufacture labels and are legible

Employees know where to find and how to use product specific label guides

Pumps must be in an individual bag with Quality Checklist sheet visible inside bag and stored correctly (not on bed frame)

Skin IQ on a Citadel frame are placed on the bed and rolled; fan should be visible and unplugged

Assets requiring repair are properly identified (in a visible place) with a company approved down tag and found in correct ERP system location. Refer to WISVCUS0069 How to Complete a Down Unit Tag

Assets in “Repair” have appropriate Quality Checklists on them

All parts are stored and labeled appropriately

Chemicals, lubricants and paint is not expired, labeled and stored appropriately

Repair area has all necessary equipment, and calibrated instruments have stickers displaying current calibration dates

Tools and equipment used in “Repair” area are labeled and stored appropriately

Truck cab/exterior is clean and trash/debris removed from vehicles

Truck cargo area is cleaned regularly; all equipment inspected and cleaned as necessary

Required equipment to secure frames is available, including foam for truck sides

Product is loaded appropriately. Dirty/clean product is clearly distinguishable and separated

Appropriate PPE located in vehicle along with First Aid Kit

Fire Extinguishers are in cab and fully charged; emergency triangles are available

Annual DOT Inspection Report (submit to arjo@arifleet.com). State inspections may replace the annual DOT requirement. Check with Fleet Coordinator

Preventive Maintenance Receipts –submit to arjo@arifleet.com

Repair Receipts – submit to arjo@arifleet.com

TRUCE beacon is in truck cab

All Service Employees who operate rental trucks or van are using TRUCE

Geotab telematics device installed and working

Service Consultants know how to view previous Driver Vehicle Inspection Report DVIR in Geotab Drive

Required paperwork in vehicle, if using hard copy:

Required paperwork in vehicle or in vehicle binder:

 Valid insurance and registration

 Valid and correct fuel card

 HOS Public Safety Letter (CA has own letter)

 150 Air mile map and CA requires 100 Air mile map

 Blank copies of DVIR

Any listed DVIR defect are repaired and documented in Geotab Drive or on Geotab website. If hard copy DVIR then defect repair must be documented on form

Loading Inventory Diagram VA1904AH

Wall Position Loading Diagram Advantum # 1000076149

Proper Use of Ratchet Poster VA1906AH