Title Page

  • Business Name

RM Store Visit Report

Store Visit

  • Date conducted on

  • Completed by

  • Store code

  • Store name

Store Standards External

  • Both front doors open?

  • Shutter's are working correctly?

  • External signage clean and in good condition?

  • Windows and frames clean inside and out?

  • Window POS to guidelines and the digital display up to date?

  • Chalkboard Out?

  • Chalkboard displaying the correct toolkit message?

  • A-frame out?

  • A-frame have the correct POS? (if used)

  • Store opening hour's accurate on the window and website?

Shop Floor POS (POS Guidelines, fixtures and fittings)

  • POS displayed instore reflective of the the current guidelines?

  • Damaged or Missing POS? (detail ref numbers)

  • Accessory hook full and additional stock stored neatly and securely.

Shop Floor Operational

  • Store cleaned to a high standard? (Skirting board's, Floor mopped, Dust, Tables, bins)

  • Uniform as to guideline? (Black Jeans, Red top, current Vodafone Jacket, Smart trainers, Name badge)

  • Lights working in store (front & back of house)? *8 lights or more out reported

  • Cabinets clean, tidy and locked?

  • Voicemails are being checked regularly and have the correct message?

  • All terminals in working order and turned on?

  • Terminals clean and tidy & clear of customer data?

  • Printer on shopfloor in good working order

  • F drive clear?

  • MCE tool working? (demo required)

Back of House

  • Walkways and doorway's clear?

  • Rubbish disposed of (including old POS)?

  • All rooms checked? (anything to flag)

  • Staff area clean and tidy?

  • Kitchen cleaned to a high standard and tidy?

  • Fridge and cupboards checked for expiry on contents

  • Is the toilet area cleaned to a high standard and tidy?

  • Wash hands, keep tidy and keep distance posters clearly displayed around the back office?

  • No empty green totes, only ones ready for collection

  • Any additional carpark or external areas tidy, no cigarette butts, excess rubbish etc

COMPLIANCE

  • All team briefed on current customer ID & Proof policy

  • Safe locked

  • Cage is locked and key removed

  • Store scheduled for 4 weeks (no lone trading)

  • CCTV working and showing correct time

  • Fire exits and doors clear, secured and shut?

  • Fire extinguishers to date, clean, and in correct place?

  • Alarm is in working order?

  • Key log is up to date on the Hub and instore?

  • Extra alarm fob's and key's are secured correctly?

  • H&S poster updated with current RM name and contact number

  • H&S Wellbeing poster displayed with current version (September 2021)

  • Environment poster displayed with current version (April 18th 2022)

  • PCI standard poster displayed

  • Cyber rules poster displayed

  • H&S Environment store information poster displayed and completed with details

  • Absolute Rules poster displayed

  • Employee liability poster

  • Public liability poster

  • WEEE policy on display

  • Stay Safe Major Incident poster on display

  • Archiving up to date (including website)

  • All staff FCA Accredited

Company Requirements

  • Recognition wall (where applicable)

  • Are whiteboards in use and up to date eg. targets, comms (where applicable)

  • Team aware of company's vision and bonus plan

  • Team aware of escalation process

  • Last team meeting

Visit Summary

  • Comments

  • Follow up visit date

  • Signed

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.