SVR Template V3 2023

• Business Name

Store Visit

• Date conducted on

  Date

• Completed by

• Store code

• Store name

Store Standards External

• Both front doors open?

  Yes

  No

  N/A

• Shutter's are working correctly?

  Yes

  No

  N/A

• External signage clean and in good condition?

  Yes

  No

  N/A

• Windows and frames clean inside and out?

  Yes

  No

  N/A

• Window POS to guidelines and the digital display up to date?

  Yes

  No

  N/A

• Chalkboard Out?

  Yes

  No

  N/A

• Chalkboard displaying the correct toolkit message?

  Yes

  No

  N/A

• A-frame out?

  Yes

  No

  N/A

• A-frame have the correct POS? (if used)

  Yes

  No

  N/A

• Store opening hour's accurate on the window and website?

  Yes

  No

  N/A

Shop Floor POS (POS Guidelines, fixtures and fittings)

• POS displayed instore reflective of the the current guidelines?

  Yes

  No

  N/A

• Damaged or Missing POS? (detail ref numbers)

  Yes

  No

  N/A

• Accessory hook full and additional stock stored neatly and securely.

  Yes

  No

  N/A

Shop Floor Operational

• Store cleaned to a high standard? (Skirting board's, Floor mopped, Dust, Tables, bins)

  Yes

  No

  N/A

• Uniform as to guideline? (Black Jeans, Red top, current Vodafone Jacket, Smart trainers, Name badge)

  Yes

  No

  N/A

• Lights working in store (front & back of house)? *8 lights or more out reported

  Yes

  No

  N/A

• Cabinets clean, tidy and locked?

  Yes

  No

  N/A

• Voicemails are being checked regularly and have the correct message?

  Yes

  No

  N/A

• All terminals in working order and turned on?

  Yes

  No

  N/A

• Terminals clean and tidy & clear of customer data?

  Yes

  No

  N/A

• Printer on shopfloor in good working order

  Yes

  No

  N/A

• F drive clear?

  Yes

  No

  N/A

• MCE tool working? (demo required)

  Yes

  No

  N/A

Back of House

• Walkways and doorway's clear?

  Yes

  No

  N/A

• Rubbish disposed of (including old POS)?

  Yes

  No

  N/A

• All rooms checked? (anything to flag)

  Yes

  No

  N/A

• Staff area clean and tidy?

  Yes

  No

  N/A

• Kitchen cleaned to a high standard and tidy?

  Yes

  No

  N/A

• Fridge and cupboards checked for expiry on contents

  Yes

  No

  N/A

• Is the toilet area cleaned to a high standard and tidy?

  Yes

  No

  N/A

• Wash hands, keep tidy and keep distance posters clearly displayed around the back office?

  Yes

  No

  N/A

• No empty green totes, only ones ready for collection

  Yes

  No

  N/A

• Any additional carpark or external areas tidy, no cigarette butts, excess rubbish etc

  Yes

  No

  N/A

COMPLIANCE

• All team briefed on current customer ID & Proof policy

  Yes

  No

  N/A

• Safe locked

  Yes

  No

  N/A

• Cage is locked and key removed

  Yes

  No

  N/A

• Store scheduled for 4 weeks (no lone trading)

  Yes

  No

  N/A

• CCTV working and showing correct time

  Yes

  No

  N/A

• Fire exits and doors clear, secured and shut?

  Yes

  No

  N/A

• Fire extinguishers to date, clean, and in correct place?

  Yes

  No

  N/A

• Alarm is in working order?

  Yes

  No

  N/A

• Key log is up to date on the Hub and instore?

  Yes

  No

  N/A

• Extra alarm fob's and key's are secured correctly?

  Yes

  No

  N/A

• H&S poster updated with current RM name and contact number

  Yes

  No

  N/A

• H&S Wellbeing poster displayed with current version (September 2021)

  Yes

  No

  N/A

• Environment poster displayed with current version (April 18th 2022)

  Yes

  No

  N/A

• PCI standard poster displayed

  Yes

  No

  N/A

• Cyber rules poster displayed

  Yes

  No

  N/A

• H&S Environment store information poster displayed and completed with details

  Yes

  No

  N/A

• Absolute Rules poster displayed

  Yes

  No

  N/A

• Employee liability poster

  Yes

  No

  N/A

• Public liability poster

  Yes

  No

  N/A

• WEEE policy on display

  Yes

  No

  N/A

• Stay Safe Major Incident poster on display

  Yes

  No

  N/A

• Archiving up to date (including website)

  Yes

  No

  N/A

• All staff FCA Accredited

  Yes

  No

  N/A

Company Requirements

• Recognition wall (where applicable)

  Yes

  No

  N/A

• Are whiteboards in use and up to date eg. targets, comms (where applicable)

  Yes

  No

  N/A

• Team aware of company's vision and bonus plan

  Yes

  No

  N/A

• Team aware of escalation process

  Yes

  No

  N/A

• Last team meeting

Visit Summary

• Comments

• Follow up visit date

  Date

• Signed

  Sign