SVR

• Business Name

Store Visit

• Date conducted on

  Date

• Completed by

• Store code

• Store name

STORE FRONT

• Is the external signage clean and in good condition?

  Yes

  No

  N/A

• Are windows and frames clean inside and out?

  Yes

  No

  N/A

• Is the window POS to guidelines and the digital display up to date?

  Yes

  No

  N/A

• Is the chalkboard displaying the correct toolkit message?

  Yes

  No

  N/A

• Does the Aframe have the correct POS? (if used)

  Yes

  No

  N/A

• Are the store opening hour's accurate on the window and website?

  Yes

  No

  N/A

COVID19 check's

• Is the government COVID19 poster clearly displayed?

  Yes

  No

  N/A

• Is the Click & Collect poster displayed in window

  Yes

  No

  N/A

• Are terminals & perspex clean and tidy

  Yes

  No

  N/A

• Does each terminal have sanitiser, gloves and wipes ready to use

  Yes

  No

  N/A

• Is each terminal 'draw' free from clutter

  Yes

  No

  N/A

• Team members masked and abiding by social distancing rules

  Yes

  No

  N/A

• Red boxes covering all phones & dummys removed

  Yes

  No

  N/A

• Accessorys removed from display and red cards in use

  Yes

  No

  N/A

• Tables clean & dust free

  Yes

  No

  N/A

• Covid 19 one way system in place with clear markings

  Yes

  No

  N/A

STORE PRESENTATION

• Is all POS displayed instore reflective of the the current guidelines?

  Yes

  No

  N/A

• Is there any damaged POS?

  Yes

  No

  N/A

• Are all team member's wearing the correct/clean uniform?

  Yes

  No

  N/A

• All lights working in store (front & back of house)

  Yes

  No

  N/A

• Accessories stored neatly and securely in cupboards (not in totes)

  Yes

  No

  N/A

• Is the store cleaned to a high standard High level? Skirting board's? Floor mopped?

  Yes

  No

  N/A

• Is printer on shopfloor in good working order

  Yes

  No

  N/A

BACK OF HOUSE

• All back office areas clean and tidy

  Yes

  No

  N/A

• Are all walkways and doorway's clear?

  Yes

  No

  N/A

• Is all rubbish disposed of (including old POS)

  Yes

  No

  N/A

• Any customer data stored safely & F: clear of any DPA breach

  Yes

  No

  N/A

• Is the kitchen cleaned to a high standard and tidy

  Yes

  No

  N/A

• Any old food in fridge and cupboards disposed of, check expiry dates on tea, sugar etc

  Yes

  No

  N/A

• Is the toilet area cleaned to a high standard and tidy?

  Yes

  No

  N/A

• Are the wash hands, keep tidy and keep distance posters clearly displayed around the back office?

  Yes

  No

  N/A

• Back office printer working

  Yes

  No

  N/A

• No empty green totes, only ones ready for collection

  Yes

  No

  N/A

• Any additional carpark or external areas tidy, no cigarette butts, excess rubbish etc

  Yes

  No

  N/A

SECURITY

• Shutter's are working correctly?

  Yes

  No

  N/A

• Alarm is in working order?

  Yes

  No

  N/A

• Key log is up to date on the Hub?

  Yes

  No

  N/A

• Extra alarm fob's and key's are secured correctly?

  Yes

  No

  N/A

• All exits and fire exit's are secure?

  Yes

  No

  N/A

• Store is rota'd correctly so there is no lone trading?

  Yes

  No

  N/A

• Safe locked

  Yes

  No

  N/A

• Cage is locked and key removed

  Yes

  No

  N/A

• CCTV working and showing correct time

  Date

• Voicemails are being checked regularly and have the correct message?

  Yes

  No

  N/A

COMPLIANCE

• All team briefed on current customer ID & Proof policy

  Yes

  No

  N/A

• H&S poster updated with current RM name and contact number

  Yes

  No

  N/A

• H&S Wellbeing poster displayed with current version (July 9th 2020)

  Yes

  No

  N/A

• Environment post displayed with current version (June 16th 2020)

  Yes

  No

  N/A

• PCI standard poster displayed

  Yes

  No

  N/A

• Cyber rules poster displayed

  Yes

  No

  N/A

• H&S Envirnment store information poster displayed and completed with details

  Yes

  No

  N/A

• Absolute Rules poster displayed

  Yes

  No

  N/A

• Employee liability poster

  Yes

  No

  N/A

• Public liability poster

  Yes

  No

  N/A

• WEEE policy on display

  Yes

  No

  N/A

• Stay Safe Major Incident poster on display

  Yes

  No

  N/A

• Citrox certificate on display

  Yes

  No

  N/A

• Spirit of Vodafone store statement on display

  Yes

  No

  N/A

• Archiving upto date (including website)

  Date

• Are all staff FCA Accredited

  Yes

  No

  N/A

• ADDITIONAL COMMENTS

Store Pictures

• Shop Front

  Media

• Shopfloor

  Media

• Top ten table

  Media

• Payg Panel

  Media

• IoT Bay

  Media

• Till Point/desk

  Media

• Toilet

  Media

• Back office area 1

  Media

• Back office area 2

  Media

• Cage

  Media

• Kitchen

  Media

• Any pics of store issues, flood damage etc

  Media

Visit Outcome

• Comments and Actions

• Signed

  Sign