SVR (Retail)

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Store Visit Report

Stockrooms are clean, tidy and organized as per the Standard?
Is there a gap of 90cm from sprinklers & the stock. Top shelf removed if not in line with 90 cms.
Has the product been stored correctly by category and Brand?
Have all IBTs, Appros, consignments, RTV and delivery notes been signed and actioned properly?
Is there designated areas for damaged items, dedicated zone for POP, Shopping bags and other non-commercial items?
Is the Pantry Room clean (Microwave and Refrigerator is provided for our colleagues), Are colleagues belonging securely kept in the store?
Offices are clean, tidy and organized as per the standard?
Notice Board up to date, have been used for all relevant Memos and Communication as per standard.
All Damaged items been approved, written off and collected on a monthly basis.

Have Previous points been actioned from the store audit report?
Has previous SVR been reviewed & actioned?
SOP Action File is updated & completed with 100% compliance?
Have all deliveries been confirmed on the day of receiving?
Checklist been completed on a daily basis by Duty Manager?
Has the weekly feedback been sent in regards to product and sales?
Are the Goal books up to date and filled in completely?
Are all CCTV working properly and recorded for minimum 30 days consequently?
Are all door, Safe and drawer keys accounted for (check key authorization for all keys) Ops Manager acknowledgment obtained?
Every Member of the team signing in and out?
Evidence that all POS passwords are changed every 3 months and users are using their own/ correct passwords. (list to be provided of the user names by the Store Manager.
If a store has a working Security Tag system, 2 checks are done daily (Afternoon and Evening) to make sure that the security system is working and active (Activation Checksheet to be presented).

Is there evidence that the Store Team understands the Store Emergency Procedure.
Health and Safety Checklist completed & filled on monthly basis?
All fire exits are clear and have luminated signage?
Are Smoke and fire detectors available & are in working condition?
Fire Sprinklers in good condition (Caps are not painted)
Exit door not blocked and alarm/intruder alert is working, walkways/corridors clear of boxes or stock.
Is there a list of emergency numbers and key team members displayed in managers office, above all telephone handsets & notice boards.
Is there an evacuation plan (colored copy) Present in the store and can the colleagues demonstrate what to do in the case of an emergency.
Is there sufficient fire extinguishers available inline with Civil Defense and within the expiration period (Evidence of re-order if less than one month before expiration.)
Is there evidence that staff have succesfully been trained on how to use the fire extinguishers & can demonstrate how to use?
Are all plugs/ electrical points safe and in working order?
First Aid Kit in place ( Cotton, Bandage, Plasters, 1st aid spray, Burn relief spray, Eye Solution, Surgical Spirit, Iodine and Triangular Bandage) access controlled by Manager / Supervisor / Admin

Windows are clean, Neat and as per standard, lights are working and correctly positioned?
All Mannequins and base are clean and correctly displayed with no visible security tags / Price Labels / Right stocks highlighted/ steamed.
Visual Impact of the storefront is attractive and as per the standard.
Appropriated music is playing, acceptable level and AC is correctly functioning with acceptable temperature, store smell is Pleasant?
Are all display screens (TVs) in working order displaying appropriate material where installed?
Is there evidence of action taken against the previous VM Visit report?
Does the layout reflect the season projected sales for each brand and has the branding been completed to reflect all layout opportunities?
Have interior mannequins been styled with best sellers / new lines, steamed and supported with sufficient sizes?
All Items been security tagged and been placed as per the VM guidelines (Check minimum 100 pcs randomly)
Best selling items have been highlighted on focal areas and the staff is aware of the best sellers. (Evidence to be provided by SM / Store in Charge).
Replishment been done before trading hours?

Are all Male / Female staff are well groomed with right uniform and name badges?
Are there documented evidence of coaching/counseling for the staff when addressing good performance or disciplinary issues? Store Managers/ In- charge is having tangible coaching on daily / monthly basis.
Are all colleagues aware of their individual and store sales target / KPI (UPT/ATV/ASP/CR) for daily / Monthly, Improvement is showing?
Does the Store Manager / Store In Charge plan his staff targets effectively and ensure productively staff planning during the peak trading hours / holiday.
Have all new starters completed their induction?
Can the colleagues demonstrate the features and benefits of the selected products across all brands/ categories in the store?
Is there evidence of clear and concise communication between the staff and Store Manager through team Briefings, Discussions throughout all shifts.
Is English / Arabic the only language used when our colleagues are communicating with each other on the shop floor?
Has the Store Manager Maintained and ensured the 6-month probation process is adhered to?
Has the teams' performance level improved compared to last month performance level? if not coaching to be done for respective team members?

Is there a M&G on the front of the store all times?
Was eye contact and smile established and did the customer receive the Assistant with full attention?
Staff are properly approaching customers and asking Open-Ended Questions?
Are Staff highlighting the best of the range to customers in the first instance to drive ATV?
Staff are knowledgeable about newness / latest technologies in all categories?
ADD ON SALE been driven by the team on the salesfloor, FR and on the cash counter?
Can the Cashier / Colleagues explain the Refund / Exchange policy & is it displayed / visible to customers?
Can the Cashier / Colleague explain what to do when presented with a fraudulent card and how will this be identified?
Can the Cashier / Colleague demonstrate how to use the counterfeit money detector when accepting foreign currency and demonstrate how to detect fraudulent notes?
Was the phone answered in a clear manner with an introduction to store, location name & assistants name? with appropriate greeting?
Are team aware of current Marketing initiatives and promos. Can they locate them on the floor?
Are the fitting rooms clean and covered by a staff member during peak times?
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