Adventure Zone SVR

Title Page

Document No.
Conducted on
Personnel

Store Visit Report

Store:
Manager
Retail Area Manager

Equipment Storage

Stockrooms are clean, tidy and organized as per the Standard?
All types of equipment are clearly visible and have been organized. The equipment should not be higher than the red lines marked on the wall.
Has all the equipment been stored correctly by category and activities?
Have all the damaged equipment have been stored in the Quarantined box? also the equipment which needs servicing have been stored into servicing box?
There should be no Chemicals or Flammable items near the Equipments.
Do all the boxes have the same description of the equipment stored inside?
The Inventory list should be updated & a Log Book should be maintained for equipment going in & out of the stockroom.
Is the Pantry clean (Microwave and Refrigerator is provided<br>for our colleagues), Are colleagues belongings securely kept in the store.
Are Offices clean, tidy and organized as per the standard.
Notice Board up to date, have been used for all relevant Memos and Communication as per standard?
Have all damaged equipments been checked by the Activity Leader or Store Manager every month.

SOP Manual and Checklists.

Do all activities have internal & external manuals of operation?
The Checklists are organised as per Daily, Weekly & Monthly checklists.
Has all the manuals & checklists been reviewed by the Activity Leader or Store Manager.
Do the Checklists covers all the points which need to be checked Daily, Weekly & Monthly?
Checklists have been daily signed by Activity Specialist & Duty Manager prior to opening.
The Daily Checklist have been scanned & kept for records.
The guys are updated on schedule for weekly or monthly checks?
All the Monthly Checklists have been checked & Signed off by the Activity Leader or Store Manager.
All the Monthly Checklists have been scanned & kept for records.
The yearly inspection certificates had been checked for expiration & placed on the activity. Yearly inspection includes TUV Checks, Manufacture Checks, Monalift certificate, Hydraulic pressure checks.
Any Expired Certificates have been informed to the line manager.
Do all staff have ERCA & FIRST AID Certificates, Is it properly placed on the wall?
The cameras are recording all activity areas. It must have recording for the past 30 days for records.

Health and Safety

All Instructors are fit to run sessions on the activity. Pregnant Lady instructor should not be on activities.
All water dispensers are full to keep instructors & participants hydrated.
Is there evidence that the Store Team understands the Store Emergency Procedure?
All activities have proper signage of safety briefing inside the activity in English & Arabic.
Health & Safety checklist completed & filed on monthly basis.
Are all Fire exits clear & have luminated signage?
Are Smoke & Fire Detectors available & are in working condtion?
Fire sprinklers in good condition ? (Caps are not painted)
Exit door not blocked and alarm/Intruder is working, walkways/corridors clear of boxes or stock?
Is there a list of emergency numbers and key team members displayed in managers office, above all telephone handsets & notice boards?
Is there an Evacuation plan (Colored Copy) present in the store and can the colleagues demonstrate what to do in the case of an emergency?
Is there sufficient fire extinguishers available inline with Civil Defense and within the expiration period? (Evidence of re-order if less than one month before expiration).
Is there evidence that staff have successfully been trained on how to use the fire extinguishers & can demonstrate how to use them?
Are all plugs/electrical points safe and in working order?
First AID Kit in place (Cotton Bandage, Plasters, 1st Aid Spray, Burn Relief Spray, Eye Solution, Surgical Spirit, Iodine, Triangular Bandage) & access controlled by Manager/Supervisor/Admin. Also, expiry date should be checked.

Activity and Cashier Area

Activity & Cashier Area is clean & Presentable. Needs to be vacuumed daily before opening the store.
There should be no dust on the wall & platforms on the activity area.
All types of equipment are well organized in the kit-up area. Also, the cleaning requirements have met before opening the store.
The wristband Tracker is up to date?
The Pricing signage is clean & clearly visible to the customers.
The Booking Sheet is ready for the day before opening the store.
Stock levels of wristbands, booking sheets and waivers are adequate.
The checklist has been signed off by Activity Specialist & Activity Leader before opening the store.
Any pending maintenance work has been done or reported to the Duty Manager.
Activity Specialists have been able to demonstrate the activity to the customers during quiet time.
Appropriate music is playing, acceptable level and AC is correctly functioning with acceptable temperature also store smell is attractive?
Where installed, are all display screens (TV's) in working order displaying appropriate material?
The Party Lodge looks Clean & presentable with required decoration.
The Barakat Ice Cream Fridge is fully stocked.
The retail stock/bikes is well arranged with the price tag & description.
Replenishment been done before trading hours.
The vending machine is working & stocked enough for the day.

People

Are all Male / Female staff are well groomed with right uniform, name badges and larnyards?
There have been time to time training conducted & a tracker is maintained for the same. The Instructors & the trainer should sign the log sheet for records.
Are all colleagues aware of their individual and store sales target / KPI (UPT/ATV/ASP/CR) for daily / Monthly, Improvement is showing?
Does the Store Manager / Store In charge has a daily plan of what needs to be done on daily basis.
Have all new starters completed their induction?
All the Activity Specialist should have proper knowledge on all activities. If not, training to be provided by the activity leader or store in charge.
Is English the only language used when our colleagues are communicating with each other on the shop floor?
Is there evidence of clear and concise communication between the staff and Store Manager through team Briefings, Discussions throughout all shifts.
Has the Store Manager Maintained and ensured the 6-month probation process is adhered to?
Store manager or Activity Leader to conduct team building activities or Ice Breakers atleast once a week.
Has the teams' performance level improved compared to last month performance level? if not coaching to be done for respective team members?

Customer Service

Is there a M&G on the front of the store all times?
Was eye contact and smile established and did the customer receive the Assistant with full attention?
Team are properly approaching customers and asking Open-Ended Questions?
Cashiers & M&G have a basic knowledge on all activites to explain to the customers. Activity leader to train them regarding the same.
Team are fully aware of latest offers & promotions.
Team should be talking to the customers about multi-pass & memberships. Cross selling & upselling should always be met.
Activity Specialist should always do the job assigned to them on the activities. Job includes Safety of Ourself & Participants on the activity. Safety of the group waiting for the activity, Entertainment & end up with sales.
Can the cashier/colleagues explain the Refund/Exchange policy & is it displayed/visible to customers?
Can the cashier/colleague explain what to do when presented with a fraudulent card and how will this be identified?
Can the cashier/colleague demonstrate how to use the counterfeit money detector when accepting foreign currency and demonstrate how to detect fraudulent notes?
Cashier or the M&G should always receive telephone calls as per the guidelines & in a calm way. Proper information to be provided.
Are the team aware of current Marketing initiatives and promos?
Comment: