Title Page
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Conducted on 检查日期
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Prepared by 检查人
Employee Inspection 员工检查
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员工仪容仪是否表符合标准? Do employees meet grooming standards？
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员工是否对当天运营信息了解? Do employees aware of today's operations information? (i.e. ARR, DEP, OCC, VIP)
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员工是否有为乘车抵达的客人开启车门? Do employees open the vehicle's door for guest on arrival?
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员工是否有为客人提供行李协助? Do employees offer luggage assistance to guest?
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员工是否有主动接待客人? Do employees proactively greet guest?
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员工是否为客人主动提供协助? Do employees proactively offer assistance to guest?
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员工是否有引领客人到前台? Do employees escort guest to reception?
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员工是否有引领客人到房间或询问的营业点? Do employees escort guest to guestroom or outlets being asked?
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有客人在场时，员工有否停下打招呼? When there is guest passing by, do employees stop and greet guest?
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客人离开酒店时，员工是否有为客人提供交通协助? Do employees offer transportation assistance to guest leaving the hotel?
Hardware and Cleanliness Inspection 设备及卫生检查
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音乐音量是否合适? Is music volume appropriate?
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地板是否干净? Is the floor clean?
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地板是否状况良好? Is the floor in good condition?
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墙面是否干净? Is the wall clean?
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墙面是否状况良好? Is the wall in good condition?
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家具是否干净? Is the furniture clean?
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家具是否状况良好? Is the furniture in good condition?
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电子蜡烛是否已经打开? Is the electronic candles turned on?
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灯光是否正常设置? Is the lighting on based on standard?
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大堂摆设是否根据 Lookbook 摆放? Is the setup at lobby based on lookbook?
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前台是否有香薰味道? Is the scent presented at reception?
[PHOTO 照片] Hardware and Cleanliness Inspection 设备及卫生检查
- Inspected Items 检查项目
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Responsible Department 负责部门
- EO 行政办公室
- Engineering 工程部
- Finance 财务部
- F&B 餐饮部
- HR 人力资源部
- Rooms 房务部
- S&M 销售部
- Security 安保部
- Others 其他部门
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Status 状态
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Photo 照片
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Remarks 备注
