TBP Retail - Area Support Manager Store Audit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Outside Area Clean and Tidy, window poster

  Good

  Fair

  Poor

  N/A

• Ticketing and POS

  Compliant

  Non-Compliant

  N/A

• Till Area - AM/PM display

  Good

  Fair

  Poor

  N/A

• Back of House

  Safe

  At Risk

  N/A

• Sales target review with manager - week/month

  Yes

  No

  N/A

• Review of in-store sales drive & team plan

• Sales targets available & team knowledge

  Yes

  No

  N/A

• Product Bibles/Knowledge focus

  Yes

  No

  N/A

• Point of sales displays; hampers, seasonal

  Yes

  No

  N/A

• TBP stock levels audited & BBD

  Yes

  No

  N/A

• Traded items Audited

• Traded stock levels & orders in line

  Yes

  No

  N/A

• BBD checked, any OOD items.

  Yes

  No

  N/A

• BBD items on daily action sheets

  Yes

  No

  N/A

• Traded BBD diary in place and discounting in line with TBP policy

  Yes

  No

  N/A

• Supplies Audited. Levels reviewed

  Yes

  No

  N/A

• Daily Do List in line with procedures

  Select Good Fair Poor N/A

  • Good
  • Fair
  • Poor
  • N/A

Checked for the week/month

• Compliant

  Non-Compliant

  N/A

• Daily opening task list signed and up to date

  Yes

  No

  N/A

• Daily mid task list signed and up to date

  Yes

  No

  N/A

• Daily closing task list signed and up to date

  Yes

  No

  N/A

• Fridge Checks in order and within range; CA's in order

  Pass

  Fail

  N/A

• Goods in Pastry Complete and compliant

  Compliant

  Non-Compliant

  N/A

• Goods in Meal Complete and compliant

  Compliant

  Non-Compliant

  N/A

• Goods in Traded Complete and compliant

  Compliant

  Non-Compliant

  N/A

Audit traded good inwards

• All chilled temperatures compliant

  Yes

  No

  N/A

• Deli Traceablitly - HCT & TPO

  Yes

  No

  N/A

• Weekly Cleaning Sheet up to Date and checked for completion

  Yes

  No

  N/A

Spot check

• D10 compliance

  Yes

  No

  N/A

• Toilet Cleaning up to date and checked for completion

  Yes

  No

  N/A

Soap & Blue

• Soap & Blue roll in holders

  Yes

  No

  N/A

• Ice Machine Cleaning Sheet

  Yes

  No

  N/A

Scoop

• Ice Scoop on external holder

  Yes

  No

  N/A

• Last audits reviewed & follow up on actions

• Review of any equipment issues and last date of servicing

• Daily Timings

  Compliant

  Non-Compliant

  N/A

• Scales present and in use

  Compliant

  Non-Compliant

  N/A

Qualtiy focus

• Dosage weight, coffee timing, quality check

  Good

  Fair

  Poor

  N/A

• Daily Cleaning

  Compliant

  Non-Compliant

  N/A

Detail

• Stock BBD check; Grinder check; under carriage check

  Yes

  No

  N/A

• Up to Date

  Yes

  No

  N/A

• Correct Procedures for Traded

  Yes

  No

  N/A

• Spot Check outstanding Pos

  Yes

  No

  N/A

• Daily Operations

  Yes

  No

  N/A

• Float sheet in use

  Yes

  No

  N/A

• Till difference rectified and explained

  Yes

  No

  N/A

• Spot Check of float and till

  Yes

  No

  N/A

• GSLS Sheet up to date

  Yes

  No

  N/A

• Daily do (Waste) lists present, in-line and actioned

  Yes

  No

  N/A

Waste Management

• Sales actions and drives against tastings

  Yes

  No

  N/A

• Traded Waste list

  Yes

  No

  N/A

• Discounting

  Yes

  No

  N/A

• Last audits reviewed & follow up on actions

• Review of marketing folders

  Good

  Fair

  Poor

  N/A

• Name Badge

  Compliant

  Non-Compliant

  N/A

• Aprons

  Compliant

  Non-Compliant

  N/A

• Team uniforms & shoes

  Yes

  No

  N/A

• Hair, nails & jewellery checked

  Yes

  No

  N/A

• Rosters Available

  Yes

  No

  N/A

• Holiday report up to date

  Yes

  No

  N/A

• All team members up to date on Matrix

  Yes

  No

  N/A

• Team Training Files in order

  Yes

  No

  N/A

• Memo Board in order

  Yes

  No

  N/A

• Contacts Sheet

  Yes

  No

  N/A

• Voicemails checked

  Yes

  No

  N/A

• Voicemail correct

  Yes

  No

  N/A

• Shop & Manager Emails Checked & addressed

  Yes

  No

  N/A