Terminal Safety Compliance Audit

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A. OMRef# Check-in

1. OM15 2.21.1.11,3.11.1. Are communication systems between ground crew/customer service, Load Control and engineering in place & used effectively?
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2. OM15 2.7.2, 2.7.5 Are Counters & Service Desk correctly assigned and sufficient in numbers? Signage is clear? Entry to queue clear? Tensa barriers set up correctly?
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3. OM15 2.7.2, 9.1.3 Is all Airport signage available and presentable? • Dangerous Goods. • Security • General terminal signage to gates & Exits. • Sales & Ticketing (often at Service). • Queue entries (Check in/Service Desks)
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4. OM15 2.7.2, 2.7.5 Is the check in area clear of rubbish and is branding in line with current requirements/specs? Trolley’s cleared away?
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5. OM15 2.18.2 Does check-in open in accordance with the applicable PTS and information displayed or communicated correctly?
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6. OM15 2.18.2, 2.18.6 Does check-in close in accordance with the applicable PTS and call out to Pax made? Are correct system updates made?
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7. HR Policy Is Staff well presented? Professional, helpful and situationally aware?
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8. OM15 2.8, 5.1, 5.2 Are all bag weights check (cabin & check in) and handled correctly? Excess handled correctly?
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9. OM15 2.6.12, 2.12, 5.3 Are special handling pax handled appropriately? Exits filled correctly? Zones monitored?
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10. OM15 9.6 Are cash handling procedures in place and followed?
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11. OM15 2.18.5 Are the Customer Service staffs available at gate at the correct time? With PPE if required?
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12. OM15 2.7.2, 9.1.3, 2.18.5 Is the gate area set up correctly and appropriate signage is available and visible? Dangerous Goods signage?
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13. OM15 7.15.1.4 Are the terminal doors secured when not attended? If attended is the staff controlling access? Are all sterile area requirements controlled & adhered to?
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14. OM15 2.18.19 Are offload or FTB procedures followed correctly? Safety & Security of ensured?
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15. OM15 2.18.17.1 Dual door boarding in use? PA and instructions made?
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16. JEN – Airports – Public Announcements Are all PA’s made In timely fashion as per manual and are they clear and concise?
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17. OM15 1.9.4, Is the Terminal Evacuation plan displayed and does the staff at gate know the process for Evacuation?
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18. OM15 2.21.8, 2.21.8.2, 3.2.3 Is the Bridge Operator trained and current? Aware of cautions approaching an aircraft? Get clearance to board/disembark from Crew.
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19. OM15 2.21.2, 2.21.8, 2.21.8.2, 3.2.3 Is the Bridge serviceable and clean?
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20. OM15 2.6.12, 2.12, 5.3 Are special handling Pax handled correctly? Exit row Pax checked?
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21. OM15 2.18.2 Was the PTS complied with ?

22. Baggage Services Manual/Service Is the area clear of rubbish and is the signage reflecting correct information? Including Dangerous Goods?
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23. OM15 7.16 Are bags from previous flights removed and stored securely?
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24. Baggage Services Manual Is there Customer Service staff available to handle queries?
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25. OM15 2.22 Does the staff keep Pax clear of vehicles & moving aircraft? Does the staff know how to report hazards or concerns? (Form 106)
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26. OM15 2.18.17.5 Does the staff marshalling or moving on Tarmac controlling Pax know the evacuation process and control for both terminal and aircraft evacuations? Escape path of fuel truck? Does staff remain in vicinity of Pax?
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27. 2.18.15, 2.18.15.3 Is the control of passenger movements in line with requirements & regulations? Does the staff intercept pax who deviate from process?
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28. OM15 9.1.4 Customer Services consumables in sufficient stock (incl): • Bag tags • Boarding Pass • Vchrs/Service recovery • General stationary • Printing paper & cartridges • Manual operational forms (incl Oscar). • PCF • Stationary order forms.
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29. OM15 7.15.1.1, 7.15.1.2 Consumables kept in safe & secure place?
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30. IBoarding domestic SOP, Standard P&P assessments Knowledge assessment of a selection of staff (i.e. ABP, WCHR, INF handling etc).
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31. OM15 9.10.1 Are APU read and sign register in current version status and acknowledged by operational staff
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32. OM15 9.1.1.1 Are there Manuals accessible electronically as required by JAPM/OM15 & local authorities at operational locations (operations area, check-in etc)
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33. OM15 9.3.2 Are flight files prepared and kept as per OM15, including archiving provisions for international services?
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34. OM15 9.8 Are J Boards, other gate equipment tidy, charged and in serviceable condition?
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35. OM15 9.9 Were all Check in equipment serviceable (including PC, belt systems)??
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36. OM15 2.7.4 Were kiosks available, stocked, in use, clear of rubbish, signed correctly & being hosted by CSO?
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37. OM15 2.21.1.1, 3.11.1 Radio equipment serviceable and used effectively?
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38. OM15 9.9 Was Scale calibration certification current? (affixed calibration on scales and associated certificate of conformance)
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Findings
Please action and incorporate as part of the corresponding system audit reference number.
Jetstar Ground Operations Compliance – version 4.0 2015c
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