The Bistro Group Service Excellence Audit

• The Bistro Group Service Excellence Audit

• Restaurant

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

EXTERIOR

• GOOD REPAIR ( ALL WOOD, BRICK, METAL AND STUCCO SECURE)

  Yes

  No

  N/A

• PAINTED WITH PROPER COLORS IN GOOD CONDITION

  Yes

  No

  N/A

• WINDOWS CLEAN

  Yes

  No

  N/A

• PROPER LIGHTING ( WORKING AND DIRECTED PROPERLY)<br>

  Yes

  No

  N/A

• DEBRIS FREE<br>

  Yes

  No

  N/A

• PAVING ( NO POTHOLES)<br>

  Yes

  No

  N/A

• SIDEWALKS CLEAN, GOOD REPAIR, GUM FREE, NO CRACKS<br>

  Yes

  No

  N/A

PATIO (IF APPLICABLE)

• CLEAN DECK<br>

  Yes

  No

  N/A

• FURNITURE CLEAN AND PAINTED<br>

  Yes

  No

  N/A

• RAILING CLEAN AND PAINTED<br>

  Yes

  No

  N/A

• PLANTERS CLEAN AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• TABLECLOTHS, UMBRELLAS, LIGHTING, AND MUSIC IN GOOD CONDITION<br>

  Yes

  No

  N/A

SIGNAGE

• CLEAN AND MAINTAINED<br>

  Yes

  No

  N/A

• GOOD REPAIR<br>

  Yes

  No

  N/A

• PROPER LIGHTING, TURN ON AS THE SHIFT REQUIRES<br>

  Yes

  No

  N/A

• HOURS OF OPERATIONS POSTED<br>

  Yes

  No

  N/A

• TABLE AND CHAIR ALIGNED<br>

  Yes

  No

  N/A

AWNINGS

• CLEAN AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• LOGO CORRECT (IF APPLICABLE)<br>

  Yes

  No

  N/A

• ALL LIGHTING IN WORKING ORDER<br>

  Yes

  No

  N/A

LOBBY

• CLEAN WINDOWS, LEDGES AND FRAMES (INTERIOR)<br>

  Yes

  No

  N/A

• PROPER LIGHTING (BULBS AND DIRECTION)<br>

  Yes

  No

  N/A

• FLOORS CLEAN AND MAINTAINED<br>

  Yes

  No

  N/A

• WALLS CLEANED AND MAINTAINED<br>

  Yes

  No

  N/A

• CLEAN CEILING VENTS AND FANS<br>

  Yes

  No

  N/A

• DOORS MAINTAINED AND IN PROPER WORKING ORDER<br>

  Yes

  No

  N/A

• BRASS, CLEAN, POLISHED AND NO OVERSPILL<br>

  Yes

  No

  N/A

• BASEBOARDS<br>

  Yes

  No

  N/A

FLOOR MAT/CARPET

• DAILY CLEANING, SPOT SCRUBBED<br>

  Yes

  No

  N/A

• GOOD REPAIR<br>

  Yes

  No

  N/A

DOOR PODIUM

• CLEAN<br>

  Yes

  No

  N/A

• ORGANIZED<br>

  Yes

  No

  N/A

• CLEAN AND IN GOOD REPAIR WITH NO DOG EARED CORNERS<br><br>

  Yes

  No

  N/A

• CURRENT MENU AND CORRECT INSERTS<br>

  Yes

  No

  N/A

• KIDS PACK COMPLETE (Crayons, Coloring sheets, etc.) / (tgif-baloons)<br>

  Yes

  No

  N/A

• FLOOR PLAN STATIONING (Updated with accurate table schematics)<br>

  Yes

  No

  N/A

• PRIORITY LIST (with clipboard, whiteboard marker and eraser)<br>

  Yes

  No

  N/A

• OR/AR STOCKS (Compliance check)<br>

  Yes

  No

  N/A

• TOOTHPICK WITH HOLDER<br>

  Yes

  No

  N/A

• ROLL-UPS CLEAN (No smudges, food debris, hair strands) and stored in cutlery bin with cover (Denny's, BWW, TRH & MOE's only)<br>

  Yes

  No

  N/A

DINING AREA

FLOORS-TILE

• FLOORS AND BASEBOARDS MUST BE CLEAN AND PROPERLY MAINTAINED<br>

  Yes

  No

  N/A

• TILE PAVERS CLEAN

  Yes

  No

  N/A

WALLS

• WALLS CLEAN<br>

  Yes

  No

  N/A

• NO HOLES AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• PROPERLY PAINTED WITH SPEC COLORS<br>

  Yes

  No

  N/A

LEDGES

• CLEAN<br>

  Yes

  No

  N/A

• NO STAPLE, CHIPS, NICKS ON PAINTED SURFACES, NO DUST BUILD UP<br>

  Yes

  No

  N/A

• PROPERLY PAINTED WITH SPEC COLORS<br>

  Yes

  No

  N/A

BASEBOARDS

• CLEAN<br>

  Yes

  No

  N/A

• GOOD REPAIR<br>

  Yes

  No

  N/A

• PROPERLY PAINTED WITH SPEC COLORS<br>

  Yes

  No

  N/A

BLINDS

• CLEAN, DUST FREE, NO SPLATTER MARKS<br>

  Yes

  No

  N/A

• GOOD REPAIR<br>

  Yes

  No

  N/A

AUDIO VISUAL

• SCREENS AND TV's CLEAN (no cobwebs, exposed wire)<br>

  Yes

  No

  N/A

• GOOD WORKING CONDITION<br>

  Yes

  No

  N/A

• TV PROGRAM (must be non-violent sports)<br>

  Yes

  No

  N/A

GAMING WALL (BWW ONLY)

• SCREENS AND TV's CLEAN<br>

  Yes

  No

  N/A

• GOOD WORKING CONDITION<br>

  Yes

  No

  N/A

SOUNDS

• VOLUME AT APPROPRIATE LEVEL<br>

  Yes

  No

  N/A

• GOOD WORKING CONDITION<br>

  Yes

  No

  N/A

WINDOWS (inside)

• WINDOWS CLEAN AND IN GOOD REPAIR; NO BROKEN SEALS<br>

  Yes

  No

  N/A

• WINDOW SILLS CLEAN <br>

  Yes

  No

  N/A

DINING ATMOSPHERE

• FRESH SCENT-NOT HEAVILY PERFUMED & AIR CONDITIONERS FUNCTIONAL (not more than 24C)<br>

  Yes

  No

  N/A

• AIR CURTAIN CLEAN AND FUNCTIONAL<br>

  Yes

  No

  N/A

CEILING

• CEILING IN GOOD REPAIR<br>

  Yes

  No

  N/A

• CEILING VENTS CLEAN<br>

  Yes

  No

  N/A

• CEILING IS CLEAN, DUST FREE, STAIN FREE<br>

  Yes

  No

  N/A

• CEILING VENTS IS IN GOOD WORKING CONDITION<br>

  Yes

  No

  N/A

• SPRINKLER HEADS CLEAN<br>

  Yes

  No

  N/A

• SPRINKLER HEAD WITH COVER<br>

  Yes

  No

  N/A

• CEILING FANS CLEAN AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• CEILING FANS ROTATING AT PROPER SPEED<br>

  Yes

  No

  N/A

LIGHTS

• EMERGENCY LIGHTS CLEAN AND DUST FREE<br>

  Yes

  No

  N/A

• EMERGENCY LIGHTS IN WORKING ORDER<br>

  Yes

  No

  N/A

• FIRE EXIT SIGN IN WORKING ORDER<br>

  Yes

  No

  N/A

• LIGHT FIXTURES AND CHAINS CLEAN AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• BULBS ALL MUST BE OPERATING WITH PROPER SPECIFICATION<br>

  Yes

  No

  N/A

WALL DECOR

• ALL FIXTURES MUST BE CLEANED<br>

  Yes

  No

  N/A

• ALL DECOR MUST BE PROPERLY SECURED<br>

  Yes

  No

  N/A

• ALL DECOR & PHOTOGRAPHS MUST BE CLEAN AND IN GOOD REPAIR WITH NONE MISSING<br>

  Yes

  No

  N/A

• MIRRORS AND GLASS CLEAN <br>

  Yes

  No

  N/A

• FIRE EXTINGUISHER CLEAN AND CURRENT <br>

  Yes

  No

  N/A

PLANTS (for Italianni's only)

• POSITIONED PROPERLY, NOT INTERFERING WITH GUEST<br>

  Yes

  No

  N/A

• HEALTHY AND DUST FREE<br>

  Yes

  No

  N/A

• PLANTERS CLEAN AND IN GOOD CONDITION<br>

  Yes

  No

  N/A

TABLES AND CHAIRS

• TABLES MUST BE THE PROPER SIZE<br>

  Yes

  No

  N/A

• HAVE CLEAN PAINTED BASES<br>

  Yes

  No

  N/A

• GOOD REPAIR; NO GUM; NOT WOBBLY<br>

  Yes

  No

  N/A

• TABLE SET UP CONSISTENT & ORGANIZED (condiments, utensils, plates or per concept standard)<br>

  Yes

  No

  N/A

• TEXTIFY SET-UP CLEAN (not chipped, with server on duty's name, WI-FI password)<br>

  Yes

  No

  N/A

• ADEQUATE SUPPLY OF CHAIRS<br>

  Yes

  No

  N/A

• CHAIRS & COUCHES MUST BE CLEAN AND WELL MAINTAINED (free-off bread crumbs, food debris, dirt, oil, sauces etc.)<br>

  Yes

  No

  N/A

BOOSTER & HIGH CHAIRS

• HIGH CHAIRS MUST BE CLEAN, IN GOOD REPAIR, STORED PROPERLY<br>

  Yes

  No

  N/A

• BOOSTERS MUST BE CLEAN, IN GOOD REPAIR, STORED PROPERLY<br>

  Yes

  No

  N/A

• ADEQUATE SUPPLY OF HIGH CHAIRS AND BOOSTERS (minimum of 2 with working straps)<br>

  Yes

  No

  N/A

SERVICE AREA

• SODA SYSTEM CLEAN AND IN GOOD REPAIR; PROPER TEMP. AND CALIBRATION<br>

  Yes

  No

  N/A

• SHELVES CLEAN WITH BAR MESH & DRI-DECK<br>

  Yes

  No

  N/A

• ICE TEA URN, ICE BIN, STAINLESS STEEL CLEAN AND STAIN FREE<br>

  Yes

  No

  N/A

• CONDIMENTS CLEAN, ADEQUATE PARS, STOCKED, LABELED AND ORGANIZED<br>

  Yes

  No

  N/A

• WALLS CLEAN AND MAINTAINED<br>

  Yes

  No

  N/A

• SHELVES CLEAN & IN GOOD REPAIR (EXPO AREA)<br>

  Yes

  No

  N/A

• SILVERWARE CLEAN <br>

  Yes

  No

  N/A

• GLASSWARE CLEAN WITH NO WATER MARKS<br>

  Yes

  No

  N/A

• BUS TUBS CLEAN AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• CUTLERY BIN CLEAN AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• BAR & OVAL TRAYS AVAILABLE AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

TO-GO AREA

• PAPER BAGS WITH LOGO AVAILABLE (pizza box with yarn)<br>

  Yes

  No

  N/A

• MICROWAVABLE CONTAINERS AVAILABLE<br>

  Yes

  No

  N/A

• FOIL AVAILABLE<br>

  Yes

  No

  N/A

• CUTLERY PACK<br>

  Yes

  No

  N/A

BUS-STANDS

• BUS-STAND CLEAN AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• ALL DRAWERS CLEAN AND IN GOOD CONDITION<br>

  Yes

  No

  N/A

• PEPPERMILLS IN GOOD CONDITION<br>

  Yes

  No

  N/A

• PLATEWARE/GLASSWARE AVAILABLE<br>

  Yes

  No

  N/A

• CONDIMENTS AVAILABLE<br>

  Yes

  No

  N/A

• CUTLERIES AVAILABLE<br>

  Yes

  No

  N/A

• TABLE & BEVERAGE NAPKINS AVAILABLE<br>

  Yes

  No

  N/A

• MISCELLANEOUS (toothpick, wet napkin)<br>

  Yes

  No

  N/A

• TRASH CAN AND AREA CLEAN AND ODOR FREE<br>

  Yes

  No

  N/A

• BUSSER'S KIT WITH COMPLETE ACCESSORIES AND AVAILABLE FOR USE<br>

  Yes

  No

  N/A

CLEANLINESS

• DOOR CLEAN AND LABELED/SIGNAGE<br>

  Yes

  No

  N/A

• ALL TOILETS, URINALS CLEAN AND IN GOOD WORKING ORDER AND ODOR FREE (WITH WALEX DEODORIZING SCREEN)<br>

  Yes

  No

  N/A

• DISPENSERS AND WASTE CANS CLEAN AND IN GOOD REPAIR<br>

  Yes

  No

  N/A

• WALLS PAINTED,TILE CLEAN AND GRAFFITI FREE<br>

  Yes

  No

  N/A

• CEILING, VENTS CLEAN AND DUST FREE<br>

  Yes

  No

  N/A

• FLOORS CLEAN NO TILE MISSING<br>

  Yes

  No

  N/A

• BASEBOARDS CLEAN<br>

  Yes

  No

  N/A

• SINK AREA, MIRRORS, FIXTURES CLEAN AND IN GOOD WORKING ORDER<br>

  Yes

  No

  N/A

• SOAP, SANITIZER AND TOWEL DISPENSERS IN FULL SUPPLY AT ALL TIMES<br>

  Yes

  No

  N/A

• CHANGING TABLES CLEAN<br>

  Yes

  No

  N/A

• DECOR CLEAN & IN GOOD REPAIR<br>

  Yes

  No

  N/A

• PROPER LIGHTING<br>

  Yes

  No

  N/A

• COAT HOOKS AVAILABLE, DOORS LOCKS IN GOOD REPAIR<br>

  Yes

  No

  N/A

• Coffee machines clean, proper temp. And calibration<br>

  Yes

  No

  N/A

• Blenders, mixers, utensils clean and in good working order<br>

  Yes

  No

  N/A

• Stainless steel clean and in good repair<br>

  Yes

  No

  N/A

• P.O.S. clean and organized<br>

  Yes

  No

  N/A

• Beer refrigerators 34 to 38, clean, stocked and organized / keg cooler - 34 to 36f)<br>

  Yes

  No

  N/A

• All gasket clean and in good repair<br>

  Yes

  No

  N/A

• Bar floor and floor drains clean<br>

  Yes

  No

  N/A

• Bar mats clean and odor free<br>

  Yes

  No

  N/A

• Beer drains clean and odor free<br>

  Yes

  No

  N/A

• Ice bins clean and in good repair<br>

  Yes

  No

  N/A

• Ice scooper clean and in proper holder<br>

  Yes

  No

  N/A

• Beer taps polished<br>

  Yes

  No

  N/A

• Bar top clean & maintained<br>

  Yes

  No

  N/A

• Condiment box/bar caddy clean and odor free <br>

  Yes

  No

  N/A

• Soda guns clean and in good repair<br>

  Yes

  No

  N/A

• Back bar clear of clutter<br>

  Yes

  No

  N/A

• Glassware stocked, organized and sparkling clean<br>

  Yes

  No

  N/A

• Liquor bottles clean and not defaced<br>

  Yes

  No

  N/A

• Liquor, beer and wine displayed<br>

  Yes

  No

  N/A

• Bar labeled or bar schematic<br>

  Yes

  No

  N/A

• Product quality - shelf life<br>

  Yes

  No

  N/A

• Product quality - portion<br>

  Yes

  No

  N/A

• Product quality - sensitivity<br>

  Yes

  No

  N/A

• Pour spouts clean and in good condition<br>

  Yes

  No

  N/A

• Jigger, 3oz measuring cup (if applicable), available<br>

  Yes

  No

  N/A

• Glass rimmer clean and available<br>

  Yes

  No

  N/A

• Shelving and mirrors clean and in good repair;<br>

  Yes

  No

  N/A

• Wine opener available and polished<br>

  Yes

  No

  N/A

• Soda temperature 38-40f out of gun<br>

  Yes

  No

  N/A

• Draft beer 36-38f<br>

  Yes

  No

  N/A

• Bottled beer 36-38f<br>

  Yes

  No

  N/A

• Glass washing area clean and organized<br>

  Yes

  No

  N/A

• Coffee cups clean<br>

  Yes

  No

  N/A

• Coffee pots and lids clean<br>

  Yes

  No

  N/A

• Tea pots clean (if applicable)<br>

  Yes

  No

  N/A

• Trash can clean and odor free<br>

  Yes

  No

  N/A

• Busser's kit & sanitzing aid (sani bucket / towel bucket system)<br>

  Yes

  No

  N/A

• Only approved products being used for well<br>

  Yes

  No

  N/A

• Refrigeration clean and in good working condition not more than 46f<br>

  Yes

  No

  N/A

• Bar tv in good working order, clean screens, good reception<br>

  Yes

  No

  N/A

• No gum under bar / bar stool<br>

  Yes

  No

  N/A

• Adequate number of purse hooks<br>

  Yes

  No

  N/A

• Front face of bar, foot rails clean & polished<br>

  Yes

  No

  N/A

• Liquor room/cabinet/storage shelves clean, organized, labeled with proper rotation<br>

  Yes

  No

  N/A

• Liquor room/cabinet/storage locked at all times<br>

  Yes

  No

  N/A

• Bar stools clean and in good repair<br>

  Yes

  No

  N/A

• Bar community table clean and in good repair<br>

  Yes

  No

  N/A

• Crushed ice machine clean and in good condition, bin clean, no rust, algae or mold; scoops present and clean, scoop holder clean and in good repair (tgif only)<br>

  Yes

  No

  N/A

• Bar rolodex clean and updated<br>

  Yes

  No

  N/A

• 100 % product availability<br>

  Yes

  No

  N/A

• All product from APL<br>

  Yes

  No

  N/A

• FOH department properly staffed for shift sales<br>

  Yes

  No

  N/A

• Cuts done in such a way as not to effect the guest experience<br>

  Yes

  No

  N/A

• Practices 100% table visit or guest engagement.<br>

  Yes

  No

  N/A

• Satisfies guest complaint beyond their expectation<br>

  Yes

  No

  N/A

• Performed line check, pre-shift meeting<br>

  Yes

  No

  N/A

• Dressed appropriately<br>

  Yes

  No

  N/A

• Is engaging with and directing the team members on floor.<br>

  Yes

  No

  N/A

• Also visible at the door and checks the door condition and waiting guests during the shift<br>

  Yes

  No

  N/A

• Is engaging with and directing the team members on floor during the shift<br>

  Yes

  No

  N/A

• Local store marketing collaterals visible<br>

  Yes

  No

  N/A

• Clean and in good condition<br>

  Yes

  No

  N/A

Arrival & Welcoming the guest

• Open the door for the guest? If applicable<br>

  Yes

  No

  N/A

• Greet the guest with enthusiasm and energy?<br>

  Yes

  No

  N/A

• Walks in at the guest's pace and create small chat<br>

  Yes

  No

  N/A

• Seat the guest and hand the menus in an OPEN manner? <br>

  Yes

  No

  N/A

• Apply hospitality factors?<br>Things to look for: Carrying baggage for the guest; offer coloring sheets, crayons and high chair for the kids; Addressing regular guest on a first name basis<br>

  Yes

  No

  N/A

• Introduce store promotion, MOD, Server and Textify? Note: All or nothing<br>Ø  Our Manager on Duty is Mr. Arnel Calonzo<br>Ø  And your Server will be John, He’ll be here in a moment<br>Ø  Our COO will be glad to hear your dining experience by sending message through this number (while showing the TEXTIFY card) Thanks!<br>

  Yes

  No

  N/A

• Remove extra table set-up<br>

  Yes

  No

  N/A

• Manage the wait. Note: If applicable<br>Things to look for: Priority list, wait drinks, wait food, guest queries about the menu.<br><br>

  Yes

  No

  N/A

ORDER TAKING/FOOD PRESENTATION/SECONDARY SERVICE

• Arrive immediately or within 30 seconds to acknowledge the guest by flagging or marking the table with a beverage napkin/plate as per concept standard<br>

  Yes

  No

  N/A

• Extend a warm greeting and introduce him/herself by name?<br>Sample Script: Hi my name is Jojo and I"ll be your server for today.<br>

  Yes

  No

  N/A

• Introduces / suggest specific drink/food items via menu navigation<br>

  Yes

  No

  N/A

• Were able to perform cross-selling<br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Use a tickler in writing the order<br>

  Yes

  No

  N/A

• Repeat the order in sequence and guest's special instructions.<br>

  Yes

  No

  N/A

• Advise the guest about the food ticket time<br>Sample Script: We will serve your food in 10-15 minutes<br>

  Yes

  No

  N/A

• Remove/Preset plates before serving the food<br>

  Yes

  No

  N/A

• Provide and served complimentary food items after order taking or as per concept standard (Bread, side dishes, tea etc.)<br>

  Yes

  No

  N/A

• Serve drinks with bev. napkin within 3-6 minutes? (ALL cold drinks only)<br>

  Yes

  No

  N/A

• Serve water upon guest request or guest without beverage order.<br>

  Yes

  No

  N/A

• Serve appetizer within 8-10 minutes? or as per concept standard<br>

  Yes

  No

  N/A

• Serve salad within 8-10 minutes? or as per concept standard<br>

  Yes

  No

  N/A

• Was the main food served within 10-15 minutes?( Pasta's, Grilled Items or Platter: 15-20 min.)<br>

  Yes

  No

  N/A

• Serve dessert & coffee 5-7 minutes?<br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Describe the food in a brief manner upon delivery? (no auctioning)<br>

  Yes

  No

  N/A

• Describe the food in a brief manner upon delivery? (no auctioning)<br>

  Yes

  No

  N/A

• Serve the food in sequence with proper serving gears and condiments? (as per concept standard)<br>

  Yes

  No

  N/A

• Describe the food in a brief manner upon delivery? (no auctioning)<br>

  Yes

  No

  N/A

• Describe the food in a brief manner upon delivery? (no auctioning)<br>

  Yes

  No

  N/A

• Applied Russian-style service upon food delivery?<br>Sample Script: Sir/Mam, let me serve this for you…<br>

  Yes

  No

  N/A

• Ask guest about any additional needs when all the food have already served? (Service Excellence Check)<br>Sample Script: Sir/Mam, all of your orders are served, is there anything else you need?<br>

  Yes

  No

  N/A

• Check Back mentioning specific food item? (Food quality check)<br>

  Yes

  No

  N/A

• Offers another glass/refills on beverages/drinks?<br>

  Yes

  No

  N/A

• Offers to change plate?<br>

  Yes

  No

  N/A

• Pre-bussing: plates, cutlery, table napkins and empty drinks glasses<br>

  Yes

  No

  N/A

• Maintain neat table appearance: Wipe water spills on the table, change ashtray<br>

  Yes

  No

  N/A

• Wet towel available for use or upon guest's request<br>

  Yes

  No

  N/A

• Suggest desserts and after dinner drinks with standard serving gears<br>

  Yes

  No

  N/A

• Ask the guest for any feedback (textify program)<br>

  Yes

  No

  N/A

• Sell Bistro Frequent Foodie card (no hard selling)<br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Pre-bussing: plates, cutlery, table napkins and empty drinks glasses<br>

  Yes

  No

  N/A

Payment & Farewell

• Immediately present the check upon guest request not exceeding 1 minute and waits for the guest to give back the payment.<br>

  Yes

  No

  N/A

• Were able to process credit card transactions on the guest's table<br>

  Yes

  No

  N/A

• Return the change/voucher & settlement receipt immediately, not exceeding 2 minutes.<br>

  Yes

  No

  N/A

• Thank the guest and invite them to return soon upon giving back change/voucher<br>Sample Script: Thank you very much for coming. It's been a pleasure to serve you. On you next visit, please look for me.<br>

  Yes

  No

  N/A

• Bids farewell to guest with the same enthusiasm and energy as when they first got in.<br>Things to look for: The door person bidding farewell with enthusiasm and opening the door for the guest.<br>

  Yes

  No

  N/A

BUSSER

• Immediately approaches vacant table to buss-out<br>

  Yes

  No

  N/A

• For more than 3 vacant tables, uses a clean sanitized buss tub for faster clear out<br>

  Yes

  No

  N/A

• Clean and santized table using busser's kit (wipes chairs and couches using appropriate towel or as per concept standard)<br>

  Yes

  No

  N/A

• Clean and santized table using busser's kit (wipes chairs and couches using appropriate towel or as per concept standard)<br>Sweeps floor, under couches for debris and clutter<br>

  Yes

  No

  N/A

• Work with each bus-stand organization and cleanliness<br>

  Yes

  No

  N/A

• Sets and restocks bus-stands during the shift<br>

  Yes

  No

  N/A

• Communicate with host regarding table availablity<br>

  Yes

  No

  N/A

• Performs pre-bussing duties during the shift<br>

  Yes

  No

  N/A

Random Interview & Standard Check

Training Update and Recipe Update

• Note: Ask 1-2 staff if they are knowledgeable about the latest Training/Recipe Update.
  

• Team member 1:
  

• Team member 2:
  

• Menu knowledge check
  
  

• Team member 1:
  

• Team member 2:
  

• Team member 3:
  

• Team member 4:
  

• Bar Line check form<br>Note: Check if it is updated and used everyday.<br>

  Yes

  No

  N/A

• FOH readiness/Line check form<br>Note: Check if it is updated and used everyday.<br>

  Yes

  No

  N/A

• Pre-shift meeting Form<br>Note: Check if it is updated and used everyday.<br>

  Yes

  No

  N/A

• FOH & BOH Manuals are all in place<br>

  Yes

  No

  N/A

GROOMING STANDARDS

• No Worn-out uniforms <br>

  Yes

  No

  N/A

• Well-pressed uniforms<br>

  Yes

  No

  N/A

• Apron<br>

  Yes

  No

  N/A

• V-neck plain inner shirt (color as per concept standard)<br>

  Yes

  No

  N/A

• Tickler <br>

  Yes

  No

  N/A

• 3 click Pens<br>

  Yes

  No

  N/A

• Lighter<br>

  Yes

  No

  N/A

• Wine Opener (Parrot design) (if applicable)<br>

  Yes

  No

  N/A

• Hand Sanitizer (unscented) (if applicable)<br>

  Yes

  No

  N/A

• Pouch Bag<br>

  Yes

  No

  N/A

• Shoes (polished) / Non-skid Sneaker / Kung-Fu shoes<br>

  Yes

  No

  N/A

• Black Socks / Black stockings / White socks for MS<br>

  Yes

  No

  N/A

• Not wearing any perfume nor fabric conditioner on their uniform<br>

  Yes

  No

  N/A

• No Jewelry (dangling earings, necklace, bracelet, baller, etc.)<br>

  Yes

  No

  N/A

• Hairstyle<br>Female- French twist/black ponytail/Donut bun (black or dark brown color only)<br>Male- Clean cut, shaven, black or dark brown color only<br>

  Yes

  No

  N/A

• Nameplate (readable)<br>

  Yes

  No

  N/A

• Belt (as per concept standard)<br>

  Yes

  No

  N/A

• Nails (clean)<br>

  Yes

  No

  N/A

• Make-up for all Female<br>

  Yes

  No

  N/A

• Well shaven (for male only)<br>

  Yes

  No

  N/A

Non-negotiable

• Servers using their own badge card/access code (it should not be borrowed)<br>

  Yes

  No

  N/A

• All employees on duty have undergone Classroom Training.<br>

  Yes

  No

  N/A

• Random check of forms of validated staff<br>

  Yes

  No

  N/A

• Practicumers are wearing prescribed uniform<br>

  Yes

  No

  N/A

Recipe Adherence (Showtime Linecheck)

• Bartender 1

• Mis-en-place

• Portion

• Food handling procedure

• Actual Procedure

• Bartender 2

• Mis-en-place

• Portion

• Food handling procedure

• Actual Procedure

• Taste Profile

• Taste Profile

• Bartender 3

• Mis-en-place

• Portion

• Food handling procedure

• Actual Procedure

• Taste Profile

• Auditor

• Add signature

  Sign

• Manager on Duty

• Add signature

  Sign