The Cornish Bakery - Internal Audit v 7

• The Cornish Bakery Monthly Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Outside

• Aboards/ hanging poster are displayed to spec, clean & have the current & correct POS for time of day

  Yes

  No

  N/A

• External paintwork is in good condition, clean with no chips

  Yes

  No

  N/A

• Doors, windows, sills are clean & free from smears & debris

  Yes

  No

  N/A

• External Signage is clean & in good repair

  Yes

  No

  N/A

• Banners clean and displayed properly

  Yes

  No

  N/A

• No posters or notices in the window

  Yes

  No

  N/A

• Planters displayed , in good condition and free from debris

  Yes

  No

  N/A

• No Stickers in the window

  Yes

  No

  N/A

• Window display correct for time of day & to merchandising standards

  Yes

  No

  N/A

• The surrounding ground is clear from litter, weeds and cigarette butts

  Yes

  No

  N/A

• External chairs, tables & parasols are clean and in good repair, neatly displayed

  Yes

  No

  N/A

Front of House

• Doormat clean and in good repair

  Yes

  No

  N/A

• Skirting boards clean, dust , debris free and in good repair inc S/S kickplate on front of counter

  Yes

  No

  N/A

• Back counters clean and clutter free (no cleaning material, oven gloves etc on display)

  Yes

  No

  N/A

• Over Counters lights dust free and polished

  Yes

  No

  N/A

• Condiment, grab and go boxes/ crisp baskets clean and biscuits and crisps displayed neatly to brand standards with price ticket in good condition

  Yes

  No

  N/A

• Enough cutlery available, polished and in clean containers

  Yes

  No

  N/A

• Bins clean FOH, appropriate full level and no marks

  Yes

  No

  N/A

• Till area tidy, dust and debris free

  Yes

  No

  N/A

• Drinks fridge full, light working & clean

  Yes

  No

  N/A

• Merchandising correct for the time of day and to company standard

  Yes

  No

  N/A

• All ticket labels clean, straight

  Yes

  No

  N/A

• Hot counter is clean, dust & smear free

  Yes

  No

  N/A

• Pastry counter is clean, dust & crumb free, smear free & in good repair. All lighting working where applicable

  Yes

  No

  N/A

• Hand washing facilities available - hot water, soap & blue roll

  Yes

  No

  N/A

• Back shelving merchandised to spec, clean & tidy

  Yes

  No

  N/A

• Product and drink manuals available and in good repair

  Yes

  No

  N/A

• Air condition working, vents clean and correct temperature

  Yes

  No

  N/A

• Music on and correct volume

  Yes

  No

  N/A

• Tables, bases & chairs are clean & in good repair - check sides of cushioned seats

  Yes

  No

  N/A

• Tables have clean & tidy tent cards & clean, full sugar bowls

  Yes

  No

  N/A

• No wobbly tables

  Yes

  No

  N/A

• Customer - Toilet paper is available & in the holder, toilet, basin & floor clean. Soap is available & hand dryer working with no unpleasant smell

  Yes

  No

  N/A

• Is the EHO log book filled out correctly and completed

  Compliant

  Non-Compliant

  N/A

• Is a current day bake plan in use

  Yes

  No

  N/A

Front of House Equipment

• Combi Oven - Clean inside and out and in good working order

  Yes

  No

  N/A

• Hot counter is in full working order inc lights & switches.

  Yes

  No

  N/A

• Ice Machine - clean internally, seals clean and in good repair, plastic scoop available and outside of the machine

  Yes

  No

  N/A

• Ovens in good working order, clean inside & out inc doors, seals & racking

  Yes

  No

  N/A

• Oven Trays and racking in good repair and clean

  Yes

  No

  N/A

• Insectecutor is clean & working & in good condition

  Yes

  No

  N/A

• Blender Clean and in good working order

  Yes

  No

  N/A

• Hot chocolate machine clean and in good working order

  Yes

  No

  N/A

• Hot chocolate made to spec

  Yes

  No

  N/A

• Fire Extinguishers tagged, in date, serviced, clean & in correct position

  Yes

  No

  N/A

The Team

• Cornish Welcome

  Yes

  No

  N/A

• Moment Worthy Service

  Yes

  No

  N/A

• Being the worlds best

  Yes

  No

  N/A

• Goodbye

  Yes

  No

  N/A

• Can a Team Member quote our purpose

  Yes

  No

  N/A

• Can a Team Member quote our Values with examples

  Yes

  No

  N/A

• Can a team member tell you the four pillars of the TCB Moment Worthy Service and an example of MWS

  Yes

  No

  N/A

• Can the team tell you what the current incentive is, if applicable

  Yes

  No

  N/A

• Trip Advisor & Google push evident and all reviews responded to

  Yes

  No

  N/A

• Team clean shaven or neat beard

  Yes

  No

  N/A

• Long Hair is tied back

  Yes

  No

  N/A

• No mobile phones in sight

  Yes

  No

  N/A

• Only jewellery worn is a wedding band & 1 pair of stud earrings

  Yes

  No

  N/A

• No team eating, drinking or chewing gum in sight of customers

  Yes

  No

  N/A

• Team members on break have uniform covered. Any team smoking are away from the premises & not in view of the customers

  Yes

  No

  N/A

• All team in correct uniform

  Yes

  No

  N/A

• Are loyalty cards being offered at the till point

  Yes

  No

  N/A

• Is the table clearer interacting with the customers

  Yes

  No

  N/A

• Is the table clearer wiping the tables with a cloth/blue roll when they are clearing them, sweeping the floor & cleaning the chairs

  Yes

  No

  N/A

• Are bottle necks being managed - are the team working to the appropriate pace of the business

  Yes

  No

  N/A

• Are customers asked if they are EI or TA

  Yes

  No

  N/A

• Food served correctly on the plate with napkin on the side & tray for EI

  Yes

  No

  N/A

• Is service style being adhered to

  Yes

  No

  N/A

• Are colleagues taking a minimum of a 20 min break when working 6 hours or more

  Yes

  No

  N/A

Product - please taste one of each product

• Pasties to temperature - Min 55 degrees <br>If this question is failed all the marks are removed from this section. Pasties to held between 55-65c if they have been on the hot counter over 90 minutes - 2 hours

  Safe

  At Risk

  N/A

• Allergen information available and up to date - are all team aware of where to find the information required

  Yes

  No

  N/A

• Spec check 5 products to ensure they are being made to company spec and allergen information available (using recipe card).

  Safe

  At Risk

  N/A

• Is Natasha Law being followed - no pre-packed food or drink to be served before a customer orders.

  Yes

  No

  N/A

• All team on duty aware of pasty 4 hour rule and sausage roll 2 hour rule

  Yes

  No

  N/A

• Pasties cooked and displayed to standard

  Yes

  No

  N/A

• Probe & probe wipes available & probe working

  Yes

  No

  N/A

• Pastries proved correctly and baked to standard

  Yes

  No

  N/A

• Scones - enough available , size and displayed correctly

  Yes

  No

  N/A

• Cakes - displayed correctly , icing to standard and correct size

  Yes

  No

  N/A

• Availability correct for all products for the time of day

  Yes

  No

  N/A

• Ask the barista to make a flat white - Is the recipe correct. Is the milk to spec. Consistency, silky & smooth, no bubbles, persistency & depth of foam

  Yes

  No

  N/A

Back of House

• All corridors clear from obstruction

  Yes

  No

  N/A

• All fire exits clear

  Yes

  No

  N/A

• Prep area clean and free from debris - All S/S tables and splashbacks clean inc legs and underneath

  Yes

  No

  N/A

• Dry storage area clean and free from debris

  Yes

  No

  N/A

• All food and drink items elevated from the ground

  Yes

  No

  N/A

• Walls clean

  Yes

  No

  N/A

• Floor clean and free from debris - check under appliances and prep tables

  Yes

  No

  N/A

• All chemical and cleaning materials available and COSHH data sheet displayed

  Yes

  No

  N/A

• Sink clean and shelving, taps, floor and spashbacks

  Yes

  No

  N/A

• All lights working BOH

  Yes

  No

  N/A

• Dish washer working , softener and salt available and the appliance is clean

  Yes

  No

  N/A

• Prover clean and in working order - seals,door, handle & shelf brackets

  Yes

  No

  N/A

• All open food date labelled - date opened & prepared

  Yes

  No

  N/A

• Date labeling sheet displayed on fridge

  Yes

  No

  N/A

• Fridges clean- shelving , inside , seals and vents dust free

  Yes

  No

  N/A

• Fridge layout displayed

  Yes

  No

  N/A

• Chopping board guide displayed

  Yes

  No

  N/A

• H&S Poster displayed with correct information

  Yes

  No

  N/A

• FIFO evident

  Yes

  No

  N/A

• Hand wash basin clean with Soap dispenser and blue roll filled

  Yes

  No

  N/A

• Food scales working and clean from debris

  Yes

  No

  N/A

• Freezer clean, organised , floor and walls, fan, vent dust free and everything stored off the floor

  Yes

  No

  N/A

• Fridge & freezers to correct temperature

  Yes

  No

  N/A

• Rentokil up to date and no signs of pests

  Yes

  No

  N/A

• PPE available - oven gloves, goggles, mask & rubber gloves

  Yes

  No

  N/A

• Team Toilet - Clean and Tidy

  Yes

  No

  N/A

Office and Admin

• Bakery at 100% Flow compliance completion

  Yes

  No

  N/A

• Team reviews complete - 6 monthly

  Yes

  No

  N/A

• Daily shift planner displayed & completed daily

  Yes

  No

  N/A

• Fire Test Certificate in H&S file

  Yes

  No

  N/A

• Audits available

  Yes

  No

  N/A

• Risk assessments up to date

  Yes

  No

  N/A

Admin and Financial

• If cash has been taken, has it been banked and does this match the business sheet

  Good

  Fair

  Poor

  N/A

• Office is clean and organised

  Yes

  No

  N/A

• Safe count sheets are completed, with banking slips attached

  Yes

  No

  N/A

• Refund slips available and signed - attached to safe count and stored in monthly file

  Yes

  No

  N/A

• No cash variances for the month +\minus £5

  Yes

  No

  N/A

• Safe floats are correct

  Yes

  No

  N/A

• Key log complete

  Yes

  No

  N/A

• Period and quarter files include - Bake plans, safe count sheets, rotas and timesheets, delivery notes and EHO (daily and weekly cleaning sheets) i

  Yes

  No

  N/A

• Does the manager on duty know their YTD % performance

  Yes

  No

  N/A

• Sales in line

  Yes

  No

  N/A

• Waste in line

  Yes

  No

  N/A

• Labour in line

  Yes

  No

  N/A

• Check unused holiday levels

  Yes

  No

  N/A

• Maintenance procedure correctly followed and no outstanding maintenance

  Yes

  No

  N/A

• Previous audit actions complete

  Yes

  No

  N/A

• Date of audit completion

  Date

• Area manager

  Sign

• Bakery Manager

  Sign