The Cornish Bakery Training Audit

• The Cornish Bakery Monthly Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Outside

• Aboards/ hanging poster are displayed to spec, clean & have the current & correct POS for time of day

  Yes

  No

  N/A

• Doors, windows, sills are clean & free from smears & debris

  Yes

  No

  N/A

• External Signage is clean

  Yes

  No

  N/A

• Banners clean and displayed properly

  Yes

  No

  N/A

• No posters or notices in the window

  Yes

  No

  N/A

• Planters displayed , in good condition and free from debris

  Yes

  No

  N/A

• Dog sticker and free wifi sticker visible and in correct placment

  Yes

  No

  N/A

• Window display correct for time of day & to merchandising standards. As agreed with AMs and display photos

  Yes

  No

  N/A

• The surrounding ground is clear from litter, weeds and cigarette butts

  Yes

  No

  N/A

• External chairs, tables & parasols are clean and neatly displayed

  Yes

  No

  N/A

Front of House

• Doormat clean and in good repair

  Yes

  No

  N/A

• Skirting boards clean, dust , debris free inc S/S kickplate on front of counter

  Yes

  No

  N/A

• Back counters clean and clutter free (no cleaning material, oven gloves etc on display)

  Yes

  No

  N/A

• Over Counters lights dust free and polished

  Yes

  No

  N/A

• Condiment, grab and go boxes/ crisp baskets clean and biscuits and crisps displayed neatly to brand standards with price ticket in good condition

  Yes

  No

  N/A

• Enough cutlery available, polished and in clean containers

  Yes

  No

  N/A

• FOH Bins clean inside and out and appropriate full level

  Yes

  No

  N/A

• Till area tidy, dust and debris free

  Yes

  No

  N/A

• Loyalty cards,pasties by post, coffee stamp, pens available and tidy

  Yes

  No

  N/A

• Drinks fridge/Well is full, light working & clean

  Yes

  No

  N/A

• Merchandising correct for the time of day and to company standard? As per agreed photos with AMs

  Yes

  No

  N/A

• All ticket labels clean, straight.

  Yes

  No

  N/A

• Hot counter is clean, crumb & smear free

  Yes

  No

  N/A

• Ambient counter is clean, dust & crumb free, smear free. All lighting working where applicable

  Yes

  No

  N/A

• All wooden risers are clean & used as per merchandising photos

  Yes

  No

  N/A

• Hand washing facilities available - hot water, soap & blue roll in dispenser

  Yes

  No

  N/A

• Shelving merchandised to spec, clean & tidy

  Yes

  No

  N/A

• Product and drink manuals available and in good repair

  Yes

  No

  N/A

• Allergen information available and up to date - are all team aware of where to find the information required *Correct version

  Yes

  No

  N/A

• Air condition working, vents clean and correct temperature

  Yes

  No

  N/A

• Music on and correct volume

  Yes

  No

  N/A

• Tables, bases & chairs are clean & in good repair - check sides of cushioned seats

  Yes

  No

  N/A

• Tables have clean & full sugar bowls

  Yes

  No

  N/A

• No wobbly tables

  Yes

  No

  N/A

• Customer - Toilet paper is available & in the holder, toilet, basin & floor clean. Soap is available & hand dryer working with no unpleasant smell. Have toilet checks been completed

  Yes

  No

  N/A

• Team Toilet clean and tidy Toilet checks been completed

  Yes

  No

  N/A

• Is a current day bake plan in use

  Yes

  No

  N/A

• EHO book is accurate & complete - Flypasts complete,food traceability,cleaning rotas complete, all temp checks recorded for equipment & product.

  Compliant

  Non-Compliant

  N/A

Front of House Equipment

• Combi Oven - Clean inside and out and being used correctly (On preheat)

  Yes

  No

  N/A

• Hot counter is in full working order inc lights & switches. And at the correct temp settings

  Yes

  No

  N/A

• Ice Machine - clean internally & Externally, seals clean and in good repair, Ice scoop stored outside of machine in separate container

  Yes

  No

  N/A

• Ovens in good working order, clean inside & out inc doors, seals & racking

  Yes

  No

  N/A

• Oven Trays and racking in good repair and clean including wheels

  Yes

  No

  N/A

• Insectecutor is clean & working & in good condition

  Yes

  No

  N/A

• Blender Clean and in good working order ( Minimum 2 jugs avaialble)

  Yes

  No

  N/A

• Hot chocolate machine clean in use and in good working order

  Yes

  No

  N/A

• Fire Extinguishers tagged, in date, serviced, clean & in correct position with signage

  Yes

  No

  N/A

The Team

• Cornish Welcome

  Yes

  No

  N/A

• Moment Worthy Service

  Yes

  No

  N/A

• Being the worlds best

  Yes

  No

  N/A

• Goodbye

  Yes

  No

  N/A

• All key roles recruited and completed their Flow journeys

  Yes

  No

  N/A

• At least 2 colleagues including BM signed of to level 2 (HB)

  Yes

  No

  N/A

• All development sessions have been completed for BM with Area HB

  Yes

  No

  N/A

• Barista Logbook completed correctly

  Yes

  No

  N/A

• Last Coffee Audit score above 95%

  Yes

  No

  N/A

• BM has completed Train the Trainer session, been assessed and signe off

  Yes

  No

  N/A

• BM has completed "Our People" Training sessions

  Yes

  No

  N/A

• Can a Team Member quote all 6 of the Core Values and give an example of 1 core value

  Yes

  No

  N/A

• Can a team member tell you the four areas of the TCB Moment Worthy Service and an example of MWS

  Yes

  No

  N/A

• Can the team tell you what the current incentive is, if applicable

  Yes

  No

  N/A

• Trip Advisor & Google push evident and all reviews responded to within 1 week

  Yes

  No

  N/A

• Team clean shaven or neat beard

  Yes

  No

  N/A

• Long Hair is tied back and up off the shoulders (No long ponytails)

  Yes

  No

  N/A

• No mobile phones on persons

  Yes

  No

  N/A

• Only jewellery worn is as per food safety module

  Yes

  No

  N/A

• No team eating, drinking or chewing gum in sight of customers or on shop floor

  Yes

  No

  N/A

• Do team know where to take breaks and procedures for them

  Yes

  No

  N/A

• All team in correct uniform

  Yes

  No

  N/A

• Are loyalty cards being offered at the till point

  Yes

  No

  N/A

• Are all team using own log in for tills (cards or numbers)

  Yes

  No

  N/A

• Is the table clearer interacting with the customers

  Yes

  No

  N/A

• Is the table clearer wiping the tables with a cloth/blue roll when they are clearing them, sweeping the floor & cleaning the chairs

  Yes

  No

  N/A

• Are bottle necks being managed - are the team working to the appropriate pace of the business

  Yes

  No

  N/A

• Are customers asked if they are EI or TA

  Yes

  No

  N/A

• Food served correctly on the plate with napkin & cutlery (1 food item per plate) on a clean tray

  Yes

  No

  N/A

• Is service style being adhered to

  Yes

  No

  N/A

• Are colleagues taking required breaks according to WTD when working 6 hours or more

  Yes

  No

  N/A

Product - please taste one of each product (1 Pasty, 1 Pastry, 1 Lunch product)

• Pasties to temperature - Min 55 degrees <br>If this question is failed all the marks are removed from this section. Pasties to held between 55-65c if they have been on the hot counter over 90 minutes - 2 hours

  Compliant

  Non-Compliant

  N/A

• All team on duty aware of pasty 4 hour rule and 2 hours for sausage roll

  Yes

  No

  N/A

• Pasties cooked and displayed to merchandising standard

  Yes

  No

  N/A

• Probe & probe wipes available, probe calibrated & working

  Yes

  No

  N/A

• Pastries proved correctly and baked to standard

  Yes

  No

  N/A

• Scones - enough available , size and displayed correctly

  Yes

  No

  N/A

• Lunch products to standard, using spec cards

  Yes

  No

  N/A

• Cakes - displayed correctly , icing to standard and correct size

  Yes

  No

  N/A

• Hot Chocolate made to spec

  Yes

  No

  N/A

• Availability correct for all products according to time of day (Top 20 as per Company standard)

  Yes

  No

  N/A

• Is waste being processed through the tills correctly

  Yes

  No

  N/A

• Ask the barista to make a flat white - Is the recipe correct. Is the milk to spec. Consistency, silky & smooth, no bubbles, persistency & depth of foam

  Yes

  No

  N/A

Back of House

• All corridors clear from obstruction

  Yes

  No

  N/A

• All fire exits clear

  Yes

  No

  N/A

• Prep area clean and free from debris - All S/S tables, splashbacks, legs and underneath are clean

  Yes

  No

  N/A

• Dry storage area clean and free from debris

  Yes

  No

  N/A

• All food and drink items elevated from the ground

  Yes

  No

  N/A

• Walls clean

  Yes

  No

  N/A

• Floor clean and free from debris - check under appliances and prep tables (Pull out to check)

  Yes

  No

  N/A

• All chemical and cleaning materials available and COSHH data sheets available in file

  Yes

  No

  N/A

• Sink area clean including splashbacks, shelving, taps & floor

  Yes

  No

  N/A

• All lights working BOH

  Yes

  No

  N/A

• Dishwasher is in clean working order inc seals, sufficient chemicals connected and salt available

  Yes

  No

  N/A

• Prover clean and in working order - seals,door, handle & shelf brackets (Check programming knowledge)

  Yes

  No

  N/A

• All open and freshly prepared food is labelled and dated correctly (following date labelling sheet)

  Yes

  No

  N/A

• Date labeling sheet displayed in prep area

  Yes

  No

  N/A

• Fridges clean-externally & Internally inc seals and shelving

  Yes

  No

  N/A

• Fridge layout displayed on inside of fridge door or prep area

  Yes

  No

  N/A

• Chopping board guide displayed in prep area

  Yes

  No

  N/A

• H&S Poster displayed with correct information

  Yes

  No

  N/A

• FIFO evident (check understanding FIFO)

  Yes

  No

  N/A

• Hand wash basin clean with Soap dispenser nail brush and blue roll dispenser filled

  Yes

  No

  N/A

• Food scales working and clean from debris (Not coffee scales)

  Yes

  No

  N/A

• Freezer clean, organised , everything stored off the floor

  Yes

  No

  N/A

• Fridge & freezers to correct temperature Checking EHO logbook

  Yes

  No

  N/A

• Rentokil up to date and no signs of pests

  Yes

  No

  N/A

• PPE available - oven gloves, goggles, mask & rubber gloves

  Yes

  No

  N/A

Admin & Financial

• Bakery at 100% compliance on Flow If non compliant all points will be lost in this section.

  Compliant

  Non-Compliant

  N/A

• Bakery Flow at 95% completed for all journeys

  Yes

  No

  N/A

• Flow H&S & food safety training & Reports are printed & filed in H&S file

  Compliant

  Non-Compliant

  N/A

• Are Coffee catch ups completed on time

  Yes

  No

  N/A

• All team reviews completed bi-annually(Nov-May)

  Yes

  No

  N/A

• Daily shift planner displayed & completed daily

  Yes

  No

  N/A

• Fire Test Certificate in H&S file

  Yes

  No

  N/A

• Previous Internal Bakery Audit on display for team

  Yes

  No

  N/A

• H&S, Coffee Audits filed

  Yes

  No

  N/A

• All risk assessments up to date and filed

  Yes

  No

  N/A

• Office is clean and organised using correct monthly folder system

  Yes

  No

  N/A

• Safe count sheets are completed, with banking slips attached if applicable

  Yes

  No

  N/A

• Refund slips available, signed and attached to banking sheet. And filed in monthly file

  Yes

  No

  N/A

• No cash variances for the month +\minus £5

  Yes

  No

  N/A

• Safe floats are correct (If applicable)

  Yes

  No

  N/A

• Banking matches business sheet entries If applicable)

  Yes

  No

  N/A

• Key log complete, signed & in safe

  Yes

  No

  N/A

• Period files (6 Total) must include - Bake plans, safe count sheets, rotas and timesheets, delivery notes, waste sheets,stock count sheets,Stock results +/- £5 highlighted on investigation & amended final results printed signed and filed.

  Yes

  No

  N/A

• Trade Report completed correctly Sales, waste, labour, forecasting and feedcheck

  Yes

  No

  N/A

• BM has a full understanding of P&Ls and how to review each month

  Yes

  No

  N/A

• Maintenance procedure correctly followed and no outstanding maintenance

  Yes

  No

  N/A

• Previous audit actions complete

  Yes

  No

  N/A

• Date of audit completion

  Date

• Training Auditor

  Sign

• Bakery Manager

  Sign