The Evening Standard

• Document No.

• The Evening Standard

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External & lobby entrance

• First observations?

  Yes

  No

  N/A

• Cleanliness: There is no rubbish or litter outside?

  Yes

  No

  N/A

• Customer: Trolley inserts are compliant?

  Yes

  No

  N/A

• Customer: Trolley bay area clean? (& baby trolleys?)

  Yes

  No

  N/A

• Customer: External signage e.g. Posters etc. is up to date?

  Yes

  No

  N/A

Fruit & Veg

• First observations?

  Yes

  No

  N/A

• Freshness: Flowers merchandising & T dates are compliant?

  Yes

  No

  N/A

• Freshness: Dated lines are within freshness guidelines e.g. (Bunched Beetroot, herbs, radishes & living salads).

  Yes

  No

  N/A

• Freshness: Temperatures of cabinets are compliant?

  Yes

  No

  N/A

• Freshness: Are lines rotated?

  Yes

  No

  N/A

• Availability: Availability: Is SOSIS calculation accurate? Has it been under or over ordered?

  Yes

  No

  N/A

• Availability: Do corrections justify offsales?

  Yes

  No

  N/A

• Cleanliness: There is no mould on F & V?

  Yes

  No

  N/A

• Cleanliness: F & V tidy?

  Yes

  No

  N/A

• Customer: Clear aisles?

  Yes

  No

  N/A

• Customer: F & V end cap to plan?

  Yes

  No

  N/A

• Customer: F & V memo compliant?

  Yes

  No

  N/A

• Customer: Are waterfalls compliant?

  Yes

  No

  N/A

• Customer: There are no folded tickets or price strips?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

• SMART: Are freshness decard practices by personnel efficient?

  Yes

  No

  N/A

• SMART: Is CA efficient working pallet & rotating stock?

  Yes

  No

  N/A

• SMART: When were T-Dates completed? Is it to procedure?

  Yes

  No

  N/A

• SMART: Ask a member of staff what time t-dates are usually completed? Is it to procedure?

  Yes

  No

  N/A

Bakery

• First observations?

  Yes

  No

  N/A

• Freshness: Do bakery items look fresh?

  Yes

  No

  N/A

• Availability: Has the bake plan been followed?

  Yes

  No

  N/A

• Availability: Is the final bake accurate on the bake plan?

  Yes

  No

  N/A

• Availability: Are there any offsales? Do allocations justify offsales?

  Yes

  No

  N/A

• Cleanliness: Is the back-niche clean for the customer to see?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

• SMART: What's the bakery closedown like? Is it to procedure?

  Yes

  No

  N/A

• SMART: Ask a member of staff what is availability usually like in the evening? Is it compliant?

  Yes

  No

  N/A

• SMART: Observe live a demonstration of a reactive bake. Is it compliant?

  Yes

  No

  N/A

Bread

• First observations?

  Yes

  No

  N/A

• Freshness: What are T-dates like? Are they compliant?

  Yes

  No

  N/A

• Availability: Are there any offsales? Do corrections justify offsales?

  Yes

  No

  N/A

• Cleanliness: What is hygiene like?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

Convenience

• First observations?

  Yes

  No

  N/A

• Freshness: What are T-dates like? Are they compliant?

  Yes

  No

  N/A

• Freshness: Temperatures of cabinets are compliant?

  Yes

  No

  N/A

• Availability: Are there any offsales? Do corrections justify offsales?

  Yes

  No

  N/A

• Customer: Is convenience memo to plan?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

Chiller

• Freshness: What are T-dates like? Are they compliant?

  Yes

  No

  N/A

• Freshness: What is rotation like?

  Yes

  No

  N/A

• Freshness: Are temperatures of cabinets compliant?

  Yes

  No

  N/A

• Availability: Are SHCs compliant? Have Green & Red lines been capitalised upon?

  Yes

  No

  N/A

• Availability: Are there any offsales? Do corrections justify offsales?

  Yes

  No

  N/A

• Customer: Flush & Straight?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

• Cleanliness: What is the hygiene of the chiller like? Is it compliant?

  Yes

  No

  N/A

• SMART: When were T-dates completed early? Is it to procedure?

  Yes

  No

  N/A

• SMART: Watch member of staff working stock. Are they efficient?

  Yes

  No

  N/A

Meat & Poultry

• Freshness: Are temperatures of the cabinets compliant?

  Yes

  No

  N/A

• Freshness: What are T-dates like? Are they compliant?

  Yes

  No

  N/A

• Freshness: Has stock been rotated?

  Yes

  No

  N/A

• Cleanliness: Are the M & P cabinets clean & hygienic e.g. No blood in M & P

  Yes

  No

  N/A

• Availability: Are there any offsales? Do corrections justify offsales?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

• Customer: Is PoW to plan?

  Yes

  No

  N/A

• SMART: Watch M & P stock being worked. Is CA efficient?

  Yes

  No

  N/A

Non Food

• Cleanliness: Are underneath the NF tables clean?

  Yes

  No

  N/A

• Availability: Are there any offsales? Have stores reacted to offsale? E.g. Replenish stick or condense etc.

  Yes

  No

  N/A

• Customer: Is NF compliant with the NF layout in the PAM?

  Yes

  No

  N/A

• Customer: Are products in the NF area accessible?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

• Customer: Is NF compliant with NF principles?

  Yes

  No

  N/A

• SMART: Watch NF being worked. Are they efficient?

  Yes

  No

  N/A

• SMART: When did NF/ Promo set up start? Was it to procedure?

  Yes

  No

  N/A

Limited Offer

• Cleanliness: Does LO look neat & tidy?

  Yes

  No

  N/A

• Availability: Are there any offsales? Have stores reacted to offsales e.g. Replenish stock or condense etc.

  Yes

  No

  N/A

• Customer: Is LO compliant with the PAM?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

Milk

• Cleanliness: Is Milk area hygienic e.g. No Mould

  Yes

  No

  N/A

• Availability: Are there any offsales? Do corrections justify offsales?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

Freezers (& LO Freezers)

• Cleanliness: There is little ice build up?

  Yes

  No

  N/A

• Availability: Are there any offsales? Do corrections justify this?

  Yes

  No

  N/A

• Customer: Temperatures of cabinets are compliant?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

• Are LO freezers to plan?

  Yes

  No

  N/A

Warehouse

• First Observations

  Yes

  No

  N/A

• Cleanliness: Is the Warehouse clean & tidy?

  Yes

  No

  N/A

• Cleanliness: Has the cleaning schedule been actioned?

  Yes

  No

  N/A

• Cleanliness: Has the Due Diligence folder been actioned & signed?

  Yes

  No

  N/A

• Availability: Is all new NF out on the sales floor?

  Yes

  No

  N/A

• Availability: Is there a sufficient level of BUC backstock?

  Yes

  No

  N/A

• Availability: Is there a sufficient level of ambient backstock?

  Yes

  No

  N/A

• Customer: BUC/ BUF/ Lean Workspace tower stacked efficiently, organised & tidy?

  Yes

  No

  N/A

• SMART: Ask a member of staff is Lean Work space usually followed by all members of staff?

  Yes

  No

  N/A

• SMART: Are staff utilising the warehouse efficiently?

  Yes

  No

  N/A

Ambient Aisles

• Cleanliness: Are ambient aisles clean & tidy?

  Yes

  No

  N/A

• Availability: Are there any offsales? Do corrections justify offsales?

  Yes

  No

  N/A

• Availability: Are SHCs compliant? Are Green & Red lines capitalised upon?

  Yes

  No

  N/A

• Customer: Flush & Straight?

  Yes

  No

  N/A

• Customer: Are tickets compliant?

  Yes

  No

  N/A

• Customer: Case cutting & lids are not left on ambient products?

  Yes

  No

  N/A

• SMART: Watch staff member work ambient. Are they efficient?

  Yes

  No

  N/A

Alcohol & Wine Cellar

• Cleanliness: Alcohol & Wine Cellar section clean & tidy?

  Yes

  No

  N/A

• Availability: Are there any offsales? Do corrections justify offsales?

  Yes

  No

  N/A

• Customer: Tickets are compliant?

  Yes

  No

  N/A

• Customer: Do spirits priced £9.49 or above have a bottle lock?

  Yes

  No

  N/A

Tills/ Payment

• Are till dumps full, tidy & ticketed?

  Yes

  No

  N/A

• Customer: 1 +2 = Queue?

  Yes

  No

  N/A

• Does cashier greet customer, "hello, thank you for waiting, how would you like to pay & goodbye?"

  Yes

  No

  N/A

• Does cashier turn trolley?

  Yes

  No

  N/A

• Is transaction efficient e.g. Scan speed

  Yes

  No

  N/A

• Did the cashier pass the training trolley?

  Yes

  No

  N/A

Customer Toilets

• Are the toilets clean & tidy?

  Yes

  No

  N/A

• Is there toilet paper & consumables available for the customer?

  Yes

  No

  N/A

SMART

• Are the Rota's planned efficiently compared to issues found? E.g. No NF expert

  Yes

  No

  N/A

• Ask a member of staff how many people are working on the close tonight? Does the rota match time sheets of who has clocked in?

  Yes

  No

  N/A

• Ask a staff member how many people usually work on a close? Does it match how many people who are working tonight?

  Yes

  No

  N/A

• Does the past 2 weeks on a Wednesday match today's planning of staff?

  Yes

  No

  N/A