The Wireless Shop 1

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Operations

• Is the retailer using signature pads at each point of sale workstation?

  Yes

  No

  N/A

• Does the retailer take measures to protect customer information from sight of customers?

  Yes

  No

  N/A

• Does the retailer have the ability to take cash bill payments?

  Yes

  No

  N/A

• Is the retailers return policy available to customers?

  Yes

  No

  N/A

• Is my Verizon express home page at a designated computer for customers to use?

  Yes

  No

  N/A

• Can the rep locate eroes and access the business validation tool?

  Yes

  No

  N/A

• Does the retailer have 1 feature phone and/or home connect device displayed for customers to demo?

  Yes

  No

  N/A

• Does the retailer have 1 live Netbook or tablet displayed for customers to demo?

  Yes

  No

  N/A

• Does the retailer have 1 live working MIFI displayed for customers to demo

  Yes

  No

  N/A

Appearance

• Does the retailer have a complete iPhone display, including working phones?

  Yes

  No

  N/A

• Are all handset holders well maintained and used for all handsets, with no empty handset holders?

  Yes

  No

  N/A

• Are all posters displayed properly?

  Yes

  No

  N/A

• Does the store have a neat and clean overall appearance?

  Yes

  No

  N/A

• Does the store have a professional appearance, including all associates wearing name tags?

  Yes

  No

  N/A

• Is the Verizon retailers name displayed on the door, and prominently displayed within the store?

  Yes

  No

  N/A

Merchandising and Collateral

• Does the location have merchandising space dedicated to 4G mobile broadband?

  Yes

  No

  N/A

• Is the current version of your guide accessible to customers?

  Yes

  No

  N/A

• Is the current version of small business guides available to customers?

  Yes

  No

  N/A

• Are all accessories on each peg hook, and merchandised in a balanced pattern?

  Yes

  No

  N/A

• Does each handset have a fact tag that lists handsets category ( feature, smartphone, or 4G )?

  Yes

  No

  N/A

• Does all exterior Verizon Wireless signage follow corporate identity standards?

  Yes

  No

  N/A

Inventory

• Are all accessories purchased from wirelessgiant.com?

  Yes

  No

  N/A

• Does the location have a minimum of 64% 4G smartphones in stock?

  Yes

  No

  N/A

• Does the location have home connects?

  Yes

  No

  N/A

• Does the location have MBB?

  Yes

  No

  N/A

• Does the location have tablets?

  Yes

  No

  N/A

Verizon Metrics

• Is the location at 70% smartphones?

  Yes

  No

  N/A

• Is the location above 38 new activations?

  Yes

  No

  N/A

• Basic to smartphone upgrade above 45%

  Yes

  No

  N/A

• Postpaid churn below .90% ?

  Yes

  No

  N/A

• Is the location above 20% MBB ?

  Yes

  No

  N/A

• Is the location above 50% NPS?

  Yes

  No

  N/A

• Is the location at 45% 4G ?

  Yes

  No

  N/A

• Is the location above 3% Pre-paid?

  Yes

  No

  N/A

Sales Behaviors

• Are accounts being pulled on every door swing?

  Yes

  No

  N/A

• Is the location utilizing the discovery questions?

  Yes

  No

  N/A

• Is the proper greeting being utilized when customers enter the door?

  Yes

  No

  N/A

• Are the mandatory Verizon trainings compliant with all employees?

  Yes

  No

  N/A

• Store signature

  Sign

• DM signature

  Sign