Third Space Islington Brand Standards

• Prepared by

  Select

Point System Clarification

• Full points - If the question(s) could be answered YES without any hesitation or the question is not applicable to the area at the time.
  No points - If the question would be answered NO. Always include a photo or note to clarify and allow for correction/investigation when giving no points.

Entrance, Front of House and Lounge Areas

• Time of audit for this area:

• Is the Concierge team member wearing a presentable uniform, inclusive of name badge? <br>

  Yes

  No

  N/A

• If the DM is away from the desk, are they carrying a radio with them?

  Yes

  No

  N/A

• Is the Concierge desk clutter free and only relevant information displayed?<br>

  Yes

  No

  N/A

• Is the front of house floor clean? <br>

  Yes

  No

  N/A

• Were the turnstiles fully functional? Any issues with getting in?

  Yes

  No

  N/A

• Was all lighting working in the front of house area? <br>

  Yes

  No

  N/A

• Was the retail stand replenished and attractive? (there should be no empty hangers, or dust. All items should be priced and convention for member browsing).<br>

  Yes

  No

  N/A

• Were there any obvious cleaning issues? (This includes the sanitiser stations being stocked and functional)

  Yes

  No

  N/A

• Are there any obvious maintenance issues? (This includes temperature, and wall marks)

  Yes

  No

  N/A

• Were all of the seating areas tidy, well kept and free from clutter/rubbish?<br>

  Yes

  No

  N/A

• Was all marketing up to date?<br>

  Yes

  No

  N/A

• Are both of the lifts working?

  Yes

  No

  N/A

• Do the plants look healthy?

  Yes

  No

  N/A

• Is the furniture arranged nicely and free of stains/marks?

  Yes

  No

  N/A

• Are the valuable lockers free from dust and finger prints?

  Yes

  No

  N/A

• Are the valuable locker doors all closed and locks functioning?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Are the TVs on and showing the right channel?

  Yes

  No

  N/A

• Is the music on and at an appropriate volume?

  Yes

  No

  N/A

• Are the meditation rooms clean and tidy?

  Yes

  No

  N/A

• Are the ipads, lights and audio all working in the meditation rooms?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for there areas?

NFF and Corridor

• Time of audit for this area:

  Date

• Is this area convenient for the member?<br>

  Yes

  No

  N/A

• Is this area safe and in good state of repair?<br>

  Yes

  No

  N/A

• Are there any cleaning issues?<br>

  Yes

  No

  N/A

• Are the bins emptied and bin liner tucked in?

  Yes

  No

  N/A

• Are there hand sanitiser and wipes available?

  Yes

  No

  N/A

• Are there any obvious maintenance issues?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

HIIT Studio

• Time of Audit for this area:

  Date

• Are there any cleaning issues? Are the mirrors finger print and streak free? Is the floor tidy? Are the bins emptied and bin liner tucked in?

  Yes

  No

  N/A

• Is the area well presented? Would you be impressed with this area if you saw it for the first time?

  Yes

  No

  N/A

• Are there any obvious maintenance issues? Is the temperature appropriate? Is the sound working? Are all the lights working? Are the walls free from marks? Are the doors working properly?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Spin Studio

• Time of audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time?

  Yes

  No

  N/A

• Are there any cleaning issues? Are the bikes wiped down and clean? Is the floor tidy? Are the bins emptied and bin liner tucked in?

  Yes

  No

  N/A

• Are there any obvious maintenance issues? Is the temperature appropriate? Is the sound working? Are all the lights working? Are the walls free from marks? Are the doors working properly?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Mind and Body Studio

• Time of audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time?

  Yes

  No

  N/A

• Are there any cleaning issues? Are the mirrors finger print and streak free? Is the floor tidy? Are the bins emptied and bin liner tucked in?

  Yes

  No

  N/A

• Are there any obvious maintenance issues? Is the temperature appropriate? Is the sound working? Are all the lights working? Are the walls free from marks? Are the doors working properly?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Hot Yoga Studio

• Time of audit for this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Are there any obvious cleaning issues?

  Yes

  No

  N/A

• Are there any obvious maintenance issues?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Gym Floor - Weights Area , Fitness Concierge, Inbody Room, Toilet

• Time of audit for this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Are the team members who are working wearing a name badge and uniform?

  Yes

  No

  N/A

• Is the concierge desk clutter free and well presented?

  Yes

  No

  N/A

• Are there any cleaning issues?

  Yes

  No

  N/A

• Are there any maintenance issues? The lighting should be at the appropriate setting, the temperature should be comfortable, music should be on and at an appropriate volume, the walls should be free from marks, etc.

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is the inbody room clean and tidy?

  Yes

  No

  N/A

• Are there any maintenance issues in the Inbody Room?

  Yes

  No

  N/A

• Is the gym floor toilet clean and tidy?

  Yes

  No

  N/A

• Are there any maintenance issues in the gym floor toilet?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Gym Floor - Cardio and Rig Area

• Is the area well presented?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Are there any cleaning issues?

  Yes

  No

  N/A

• Are there any maintenance issues?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Are sweat towels fully stocked?

  Yes

  No

  N/A

• Is the water fountain working? Is the area dry?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Gym Floor - Stretch Area

• Is the area well presented?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Are there any cleaning issues?

  Yes

  No

  N/A

• Are there any maintenance issues?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is the water fountain working? Is the area dry?

  Yes

  No

  N/A

• Are sweat towels fully stocked?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Adult Pool, Spa Area, and Accessible Changing Room

• Time of Audit for this area:

  Date

• Is the area well presented? Are the swim accessories put away neatly? Is there any equipment out of order or in poor condition? Are the lounge chairs neatly arranged?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Are there any cleaning issues? Is the floor clean and tidy? Are the sauna and steam doors clean? Are bins emptied? Are towels picked up off the floor? Are the stairs to the hydropool clean?

  Yes

  No

  N/A

• Are there any maintenance issues? Is the shower working? Are the buttons on the hydropool working? Is the sauna hot enough and steam room steamy enough? Is all lighting in working order? Do the locks on the accessible doors work properly?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Female Changing Room

• Time of Audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time? Are amenities and towels fully stocked and arranged neatly?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Are there any cleaning issues? Is the floor clean and tidy? Are the mirrors clean? Are bins emptied? Are towels picked up off the floor? Are locker doors shut? Are the Cowshed bottles filled and label facing forward?

  Yes

  No

  N/A

• Are there any maintenance issues? Is the cold shower, scales, hair dryers and straighteners all working? Is the air temperature comfortable? Is the music level suitable? Is all lighting in working order? Are the walls mark free? Are all of the toilets and showers in working order?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Male Changing Room

• Time of Audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time? Are amenities and towels fully stocked and arranged neatly?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Are there any cleaning issues? Is the floor clean and tidy? Are the mirrors clean? Are bins emptied? Are towels picked up off the floor? Are locker doors shut? Are Cowshed bottles filled and label facing forward?

  Yes

  No

  N/A

• Are there any maintenance issues? Is the cold shower, scales, hair dryers and straighteners all working? Is the air temperature comfortable? Is the music level suitable? Is all lighting in working order? Are the walls mark free? Are all of the toilets and showers in working order?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Medical Seating Area, Hot Yoga Cooridor, and Toilet

• Time of Audit for this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Are there any cleaning issues?

  Yes

  No

  N/A

• Are there any maintenance issues?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Little Space Lounge + NFF Area

• Time of Audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time? Is the furniture neatly arranged? Is the marketing and signage up to date?

  Yes

  No

  N/A

• Are there any cleaning issues? Is the floor clean and tidy? Are the tables wiped down? Are bins emptied?

  Yes

  No

  N/A

• Are there any maintenance issues? Is the air temperature comfortable? Is the music level suitable? Is all lighting in working order? Are the walls mark free? Is the TV on and at the right channel?

  Yes

  No

  N/A

• Are there hand sanitiser and wipes available?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Family Changing Room

• Time of Audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time? Are amenities and towels fully stocked and arranged neatly?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Are there any cleaning issues? Is the floor clean and tidy? Are the mirrors clean? Are bins emptied? Are towels picked up off the floor? Are locker doors shut? Are Cowshed bottles filled and label facing forward?

  Yes

  No

  N/A

• Are there any maintenance issues? Is the cold shower, scales, hair dryers and straighteners all working? Is the air temperature comfortable? Is the music level suitable? Is all lighting in working order? Are the walls mark free? Are all of the toilets and showers in working order?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Little Space Pool and Toilet

• Time of Audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time? Are the swim accessories put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Are there any cleaning issues?

  Yes

  No

  N/A

• Are there any maintenance issues?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Little Space Rig Area and Studios

• Time of Audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time? Is the equipment stored neatly?

  Yes

  No

  N/A

• Are there any cleaning issues? Is the floor clean and tidy? Are the surfaces wiped down?

  Yes

  No

  N/A

• Are there any maintenance issues? Is the air temperature comfortable? Is the music level suitable? Is all lighting in working order? Are the walls mark free?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Please sign once completed.

• Select date

  Date

• Add signature

  Sign