Tortilla Operations Audit

• Store

• Conducted on

  Date

• Review Completed By

First Impressions

• External window / door Clean and Well Presented

  Yes

  No

  N/A

• A-Board Well Presented & Correct Messaging

  Yes

  No

  N/A

• Pavement Clean and Swept

  Yes

  No

  N/A

• Door Heater Clean / Correct Setting and Mat Clean

  Yes

  No

  N/A

• Signage On and Working

  Yes

  No

  N/A

• Awnings Out and Clean

  Yes

  No

  N/A

• Menu Boards Clean / Well Presented

  Yes

  No

  N/A

• Outside Furniture Clean / Well Presented

  Yes

  No

  N/A

Front of House

• Tables and Chairs Clean

  Yes

  No

  N/A

• Table Talkers Clean, Current and Well Presented

  Yes

  No

  N/A

• Sufficient Sauces Out, Full and Clean

  Yes

  No

  N/A

• Service Station Correctly Stocked and Clean

  Yes

  No

  N/A

• Cages and Displays Clean and Stocked

  Yes

  No

  N/A

• Floor Debris Free

  Yes

  No

  N/A

• Light Fittings and Pendants Clean

  Yes

  No

  N/A

• Music On?

  Yes

  No

  N/A

• Retail Display Clean and Stocked

  Yes

  No

  N/A

• High Chairs Clean and in Good Condition

  Yes

  No

  N/A

• Air Con Filters Clean

  Yes

  No

  N/A

• Corona Chandelier Clean

  Yes

  No

  N/A

• Drink Display Counter / Fridges Correct

  Yes

  No

  N/A

• Line Glass Clean

  Yes

  No

  N/A

• Line Pendants Clean

  Yes

  No

  N/A

• Food Well Presented and Appetising

  Yes

  No

  N/A

• Till Area Clean and Organised / InMoment + Loyalty Cards Available

  Yes

  No

  N/A

• Soap and Water in Use for Tables

  Yes

  No

  N/A

Behind the Line

• Virtuoso on the Warmer

  Yes

  No

  N/A

• Allergen Sheet Available

  Yes

  No

  N/A

• Fresh Displays Well Presented

  Yes

  No

  N/A

• Hand Wash Sink Stocked

  Yes

  No

  N/A

• Margarita Machine Clean, Working and Stocked

  Yes

  No

  N/A

• Chip Warmer Light on, Clean and Stocked

  Yes

  No

  N/A

• Pie Warmer on / Clean / Correctly Stocked

  Yes

  No

  N/A

• Fridges Clean and Working

  Yes

  No

  N/A

• Food Labeled, Correctly Stored, In Date and Rotated

  Yes

  No

  N/A

• Floor Clean and Under/ Behind Units

  Yes

  No

  N/A

Staff

• Manager Available and Visible. Correct Uniform and Well Presented

  Yes

  No

  N/A

• Staff Correct Uniform, Well Presented and Tidy

  Yes

  No

  N/A

• Correct Use of Blue Gloves

  Yes

  No

  N/A

• Health and Safety Awareness Question

  Yes

  No

  N/A

• Pinch Tests Complete

  Yes

  No

  N/A

Food

• Check for quality, taste, made to spec

• Cilantro Rice (bright green, fresh and vibrant)

  Yes

  No

  N/A

• Mexican Rice (vibrant red, not undercooked)

  Yes

  No

  N/A

• Black Beans (not undercooked / enough liquid to cover)

  Yes

  No

  N/A

• Pinto Beans (not undercooked / slightly spicy)

  Yes

  No

  N/A

• Pepper & Onions

  Yes

  No

  N/A

• Chicken (good colour, cut to 1cm)

  Yes

  No

  N/A

• Steak

  Yes

  No

  N/A

• Barbacoa

  Yes

  No

  N/A

• Pork

  Yes

  No

  N/A

• Salsa Verde

  Yes

  No

  N/A

• Pico

  Yes

  No

  N/A

• Salsa Roja

  Yes

  No

  N/A

• Guacamole

  Yes

  No

  N/A

• Sour Cream

  Yes

  No

  N/A

• Toppings (lettuce, jalapeño, onion coriander, limes)

  Yes

  No

  N/A

Customer Toilets

• Clean and Well Presented

  Yes

  No

  N/A

• Toilet Roll Available

  Yes

  No

  N/A

• Toilet / Taps Working

  Yes

  No

  N/A

• Air Vents Clean

  Yes

  No

  N/A

• Mirrors Clean

  Yes

  No

  N/A

• Air Freshener Working

  Yes

  No

  N/A

• Bins Clean

  Yes

  No

  N/A

Prep Kitchen

• Floors and Walls Clean

  Yes

  No

  N/A

• Work Surfaces Clean and Sanitised

  Yes

  No

  N/A

• Dry Stock Stored Correctly

  Yes

  No

  N/A

• All Equipment Well Maintained, Clean and Working

  Yes

  No

  N/A

• Hand Wash Sink Clean and Stocked

  Yes

  No

  N/A

• Food Correctly Stored in Fridges and Rotated

  Yes

  No

  N/A

• Food / Drink Labeled Correctly and In Date

  Yes

  No

  N/A

• Food Lifts Clean

  Yes

  No

  N/A

• Par Level Sheets Complete and Correct

  Yes

  No

  N/A

Office

• Clean, Organised and Well Presented

  Yes

  No

  N/A

• All Money in Safe and Safe Locked

  Yes

  No

  N/A

• Banking up to Date

  Yes

  No

  N/A

• TUFF Cards locked in Safe

  Yes

  No

  N/A

• Safe Count Sheet Complete

  Yes

  No

  N/A

Health and Safety

• Risk Assessments Complete (reviewed annually or new manager)

  Yes

  No

  N/A

• Daily / weekly fire checks complete

  Yes

  No

  N/A

• Fire drill (every 6 months)

  Yes

  No

  N/A

• Visual electrical checks (monthly)

  Yes

  No

  N/A

• Managers Fire risk assessments (reviewed annually or new manager)

  Yes

  No

  N/A

• Sale of alcohol auth

  Yes

  No

  N/A

• Eco lab folder / pest control sheet actioned and signed off

  Yes

  No

  N/A

• Temperature Checks Complete

  Yes

  No

  N/A

• Probes Calibrated

  Yes

  No

  N/A

• Cleaning Checklist Complete

  Yes

  No

  N/A

• Store folder completed and up to date

  Yes

  No

  N/A

• Outstanding issues from last Ops audit auctioned and completed

  Yes

  No

  N/A

Just Right

• Step 1 - Come on in

  Yes

  No

  N/A

• Step 2 - Plan what to eat

  Yes

  No

  N/A

• Step 3 - Build your meal

  Yes

  No

  N/A

• Step 4 - Add your extras

  Yes

  No

  N/A

• Step 5 - Enjoy your meal

  Yes

  No

  N/A

• Step 6 - Warm goodbye

  Yes

  No

  N/A

• Food Ordered (2 Dishes Minimum)

• Quality of Dish One

• Quality of Dish Two