TOWIEE BASICS

Was the outside looking AWESOME? No ciggie butts, no litter, parasols up in the sun and packed away if not, front doors propped open and hanging baskets & plants looking great?

Was the host point clearly signalling "Please wait here to be seated" at Carvery times or "Please pay at the bar" during breakfast time. In addition was the host point looking great and entrance lobby beautifully tidy and well presented?

Was the bar counter smart and well presented? Double up clips on all spirits, no missing optics or products, real ales all badged forward, brass shiny & cask marque tagged and no products out of stock?

Were COUNTDOWNS in place - at Breakfast for bundles, all other times PIGs, Kingsize, Puddings and Crisps (for pub team)?

Was the buzz brief available for inspection, and did all team on shift know the targets for the shift (ask all Carvers & half the front of house team)?

Could all duty managers and KM confirm todays cash sales target (and did it match the PPS target for the day), the NOM's target for the session and confirm the current NPS position PTD?

Please check yesterdays cleaning rota for the kitchen and check that every item marked as deep cleaned matches this upon inspection

Do ALL combi ovens look shiny and silver and have trump hydro attached?<br>Please supply photos of each oven

Are there 4 weeks of PPS rotas on display for the team to see and work to?

Is the GM calendar in use and all items being completed. Check some items to make sure

Check facebook local - are all reviews responded to? Have 2 posts a week been done as a minimum for the last 2 weeks?

Check tripadvisor - is it up to date with all reviews responded to? (check if pending from last calendar day)

Check 3 team files FROM THE TEAM ON DUTY now and check legal ID is correct

Are PDR boards available in the team area - up to date and bi-weekly PDR meetings happening?