PRIDE in your TOBY CARVERY

• Business Name

• Conducted on

  Date

• Prepared by

• Discussed with

TRUST BUILDERS

• Genuine Welcome

• Flawless Carvery

• Simple Service

LOYALTY BUILDERS:

• Attentiveness at the table

• Great drinks service

• Friendly Goodbye

GUEST SATISFACTION

• Recommend to Friend or relative

• Likely to revisit

• Team enjoying jobs

• Number of Responses

• <br>Car Park Clean & Tidy:<br>Team parked in furthest spaces<br>Guest Bins empty<br>Bins in yard & gate closed<br>Potholes clearly marked<br>

  Yes

  No

  N/A

• External Lighting:<br>All light bulbs working

  Yes

  No

  N/A

• Garden / Pario area:<br>Clean and tidy<br>Furniture in good condition<br>Parasols every other table in summer<br>Plant pot ashtrays on table<br>Open for breakfast

  Yes

  No

  N/A

• POS:<br>Correct correx<br>Correct A-Frame<br>Sigange clean and illuminated

  Yes

  No

  N/A

• AMAZING First Impression:<br>Doors hooked open<br>Hanging baskets & planting alive / litter free<br>100% ciggie butt & litter free<br>Brass shining

  Yes

  No

  N/A

• FRONT BAR:<br>Real ale handles badged<br>Brass shiny<br>Cask Marque tags and 1 runner in front of ales<br>Brass drip trays on bat<br>Max of 1 charity box

  Yes

  No

  N/A

• BACK BAR:<br>Optics match and no spaces<br>No clutter<br>Fridge lights on and fridges look fab<br>Ice bucket filled<br>Lemon / Orange / Lime WEDGES

  Yes

  No

  N/A

• TABLES:<br>Pub menu (every table)<br>Beer mats (every table)<br>Chairs tidy

  Yes

  No

  N/A

• MACHINES:<br>Refilled & switch on (inc breakfast)<br>Grabber acceptably filled & working<br>ATM on and working (inc breakfast)

  Yes

  No

  N/A

• FIRES ON

  Yes

  No

  N/A

• PUB UNIFORM:<br>Name badge & C21 badge<br>No nail varnish<br>Correct footware

  Yes

  No

  N/A

• POS:<br>All up to date & correct<br>Nothing homemade<br>No old logo's

  Yes

  No

  N/A

• MUSIC on at conversational level

  Yes

  No

  N/A

• TV<br>On national sport & news channel<br>No sound but subtitles<br>(SKY sites may have sound)

  Yes

  No

  N/A

• DURING BREAKFAST:<br>Roller banner up<br>Veggie strut card by till<br>Menu strut card by till

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

• HOST POINT:<br>Clutter free<br>Colouring sheets & crayons<br>All menus issued to every Guest<br>Starters recommended

  Yes

  No

  N/A

• TABLES:<br>Menu stands to spec<br>Promotional Tent Card<br>Clean & Tidy

  Yes

  No

  N/A

• DRESSERS:<br>Set for PTP<br>Clutter free on top<br>Empathica Slips Stamped<br>Tidy bin with lid

  Yes

  No

  N/A

• UNLIMITED SOFT DRINKS:<br>All taps labelled<br>Straws available in straw dispenser<br>Correct Ice Machine sticker and POS

  Yes

  No

  N/A

• MUSIC at conversational level

  Yes

  No

  N/A

• UNIFORM:<br>Name badge & C21 badge<br>No nail varnish

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

• Carver Uniform Perfect

  Yes

  No

  N/A

• Deck Clean, Tidy & Full<br>(includes behind deck - shelf empty, floor clean)<br>No empty spaces anywhere<br>Back row full

  Yes

  No

  N/A

• Veggie Strut card at start of deck<br>Hash strut card above Potato Hash<br>NO Carvery POS (meat clips / king size)

  Yes

  No

  N/A

• Napkins in metal holder or basket

  Yes

  No

  N/A

• Brown & White Sliced Bread<br>Well presented basket with paper liner<br>Tongs for each bread

  Yes

  No

  N/A

• 4 Jams, 3 marmalades, Butter & Sunflower spread

  Yes

  No

  N/A

• Bacon

  Yes

  No

  N/A

• Sausages

  Yes

  No

  N/A

• Potato Hash<br>

  Yes

  No

  N/A

• Tomatoes

  Yes

  No

  N/A

• Potato Rostie

  Yes

  No

  N/A

• Scrambled & Fried Eggs

  Yes

  No

  N/A

• Baked Beans & Sauces (Tomato & Brown)

  Yes

  No

  N/A

• Beverage Station:<br>Tagged tea bags, decaf coffee, white & brown sugar, sweetner & Hot Choc<br>Milk in cooler core jug<br>Mini swing bin<br>Tea spoon holder<br>Water urn shiny with caution hot sign<br>No gravy signs on display

  Yes

  No

  N/A

• CHEF UNIFORM

  Yes

  No

  N/A

• Deck Clean, Tidy & Full<br>No empty spaces<br>Nothing on back shelf<br>Floor behind deck clean and tidy

  Yes

  No

  N/A

• Master Carver Easel<br>Kingsize Plate<br>Chipolatas on display with strut card

  Yes

  No

  N/A

• Pork & Crackling<br>(Glazed Apples)

  Yes

  No

  N/A

• Turkey<br>(20 roasties & cranberry)

  Yes

  No

  N/A

• Gammon<br>(Glazed Orange)

  Yes

  No

  N/A

• Beef<br>(Root Veg & Yorshires)

  Yes

  No

  N/A

• Yorkshire Mountain<br>(7cm high - tongs both sides)

  Yes

  No

  N/A

• Stuffing

  Yes

  No

  N/A

• Carrots

  Yes

  No

  N/A

• Cauliflower Cheese

  Yes

  No

  N/A

• Mashed Potato

  Yes

  No

  N/A

• Ruffled Roasties<br>Home of the roasties signs<br>Metal Handled Tins<br>Tongs on each set

  Yes

  No

  N/A

• Other Veg

  Yes

  No

  N/A

• Gravy Station<br>Beef, Speciality, Bread & Veggie available and labelled<br>6 sauces all labelled (with soda spoons)<br>Clean and Tidy - including front and floor

  Yes

  No

  N/A

GENTS TOILETS

• Clean and smell OK<br>No leaks on urinals

  Yes

  No

  N/A

• Soap Dispensers Full<br>Taps Working<br>Sinks Clean

  Yes

  No

  N/A

• Hand Dryers Working<br>Wall underneath clean

  Yes

  No

  N/A

• Toilet Roll available<br>Doors all have locks & hook

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

LADIES TOILET

• Clean & Smell OK

  Yes

  No

  N/A

• Soap Dispensers Full<br>Taps Working<br>Sinks Clean

  Yes

  No

  N/A

• Hand Dryers Working<br>Wall Underneath Clean

  Yes

  No

  N/A

• Toilet Roll available<br>Doors all have locks & hook

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

DISABLED TOILET (and BABY CHANGE)

• Clean & Smell OK

  Yes

  No

  N/A

• Soap Dispensers Full<br>Taps Working<br>Sinks Clean

  Yes

  No

  N/A

• Hand Dryers Working<br>Wall Underneath Clean

  Yes

  No

  N/A

• Toilet Roll available<br>Doors all have locks & hook

  Yes

  No

  N/A

• Baby Change Facility Clean and working<br>Nappy bin not full or smelly

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

• Clean, Tidy & Well Presented<br>Set for business<br>No clutter anywhere

  Yes

  No

  N/A

• Tables set with Toby Headed Paper & Pen, Name Card, Coaster & Glass<br>Biscuits available

  Yes

  No

  N/A

• Branded Flipchart Cover & 4 working coloured pens

  Yes

  No

  N/A

• Jugs available for water cooler with Orange & Lime cordial in decanter

  Yes

  No

  N/A

• Coffee machine working with tea bags, brown & white sugar, sweetener and decaf coffee available<br>Enough mugs for each delegate

  Yes

  No

  N/A

• Essential Stationary Kit available<br>Extension lead available<br>Bin available

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

Kitchen

• Daily Carving Comms: Board in use and up to date

  Yes

  No

  N/A

• Flawless Carvery: Board in use and up to date

  Yes

  No

  N/A

• Veg Prep: Board in use and up to date (daily par levels)

  Yes

  No

  N/A

• Veg Calendar: Board in use with correct veg entered

  Yes

  No

  N/A

• BUZZ Brief board fully updated

  Yes

  No

  N/A

• DAILY CARVING Comms in place and up to date

  Yes

  No

  N/A

• PRIDE deck and PRIDE breakfast posters on display and correct version

  Yes

  No

  N/A

BAR / RESTAURANT AREA

• Challenge 21 clock present and 18 years ago correct date

  Yes

  No

  N/A

• Bar PRIDE poster on display and correct version

  Yes

  No

  N/A

• Restaurant PRIDE poster on display and correct version

  Yes

  No

  N/A

• Breakfast Beverages PRIDE poster on display and correct version

  Yes

  No

  N/A

• COMMS AREA

  Yes

  No

  N/A

• Uniform Poster & full length mirror with photos of the team around it

  Yes

  No

  N/A

• Legend of Toby Poster present

  Yes

  No

  N/A

• NPS Comms in place - fully up to date and with wows around it

  Yes

  No

  N/A

• Pudding Sales comms in place with individual scores for last week in place

  Yes

  No

  N/A

• Team Discounts - poster in place and fully updated for local M&B sites

  Yes

  No

  N/A

• Frontline news - most recent on display

  Yes

  No

  N/A

• This weeks rota on display (PPS rota only)

  Yes

  No

  N/A

• Next weeks rota on display (PPS rota only)

  Yes

  No

  N/A

• Legal H&S and the law poster up and blanks completed

  Yes

  No

  N/A

• Multi Bar & Challenge 21 poster on display

  Yes

  No

  N/A

• Challenge 21 clock up showing correct date (less 18 years)

  Yes

  No

  N/A

• Multi Health & Safety poster on display and all blanks completed

  Yes

  No

  N/A

OFFICE AREA:

• Check LAST 2 WEEKS pride books - are they dated? Are they correct? Are the a working tool not a tickbox excerise?

  Yes

  No

  N/A

• Check BLUESKY - are all tasks completed and system being used?

  Yes

  No

  N/A

• Check GUEST DASHBOARD - are focus questions identified, system use daily and comments used

  Yes

  No

  N/A

• Team Leader Workbooks - all in progress

  Yes

  No

  N/A

• Assistant Manager workbooks - all in progress

  Yes

  No

  N/A

• Appraisals - every WEEK for first 4 weeks, then MONTHLY for first quarter then 6 monthly from there

  Yes

  No

  N/A

• GO! Induction - alive and happening

  Yes

  No

  N/A