Information
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Business:
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Visit completed by
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Conducted on
TOWIEE Basics
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Was the outside looking AWESOME? No ciggie butts, no litter, parasols up in the sun and packed away if not, front doors propped open and hanging baskets & plants looking great? ****Please supply photo of the front pub entrance and the patio by Captains ****
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Is music on, all TV’s on, all pub tables set with beer mats and beautifully clean, doors to crows nest hooked open unless booked out and bar counter set with breakfast menu on easel?
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Is Buzz brief written for breakfast & lunch service? Please supply photo
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Have all toilets been unlocked and checked for toilet paper & soap and every toilet cubical checked to ensure lock working and toilet seat in place? ***EVERY SINGLE CUBICAL OF BOTH SETS OF TOILETS AND DISABLED CHECKED***
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Are all light bulbs checked and changed so everyone is working?
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Are all team in perfect uniform - so name badge on all team, correct toby shirt for FOH and black safety shoes, necktie, apron, hat and name badge for kitchen team?
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Please rate the breakfast carvery deck from 1 to 10 (10 is perfect on every single level on brand standards for both food and POS). In the comments please put the DUTY MANAGERS score and the CHEF ON DUTYS SCORE for info with a photo. A few notes: no meat signs..... Breaky Yorkshire’s have visible cheese & bacon with a sign..... breaky gravy with a sign..... breakfast hash with a sign...... egg slice not spoon in fried eggs.... bacon not stuck together or folded..... sausages not split..... full back row of lidded veg pots *** DECK PHOTO NEEDED ***
- 0 - Dreadful
- 1 - Very unimpressed
- 2 - Not good at all
- 3 - Very Poor
- 4 - Poor
- 5 - Underwelming
- 6 - Distinctly Average
- 7 - Its "OK"
- 8 - Good Stuff
- 9 - Pretty Near Perfect
- 10 - Awesome
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Breakfast beverage station perfect: tea urn shiny with caution hot sign on..... small tea bag waste bin present.... milk in a lidded cooler jug.... decaf coffee, tea bags, white / Brown sugar and sweetner..... tea spoons in holder..... NO GRAVY SIGNS visible <br><br>*** PHOTO NEEDED ***
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Toast station perfect...... defrosted brown and white bread with napkin liners and tongs..... child plates for toast..... 2 flavours of jam and one marmalade.... both butter and sunflower spread available <br><br>*** PHOTO NEEDED ***
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All reputation.com reviews responded to and Facebook post done on WEDNESDAY and FRIDAY
