Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Select date
First Impressions
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Was the front door unlocked and / or open to welcome guests
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Were the cigarette bins empty and clean
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Was the front entrance tidy and clean
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Was the light level appropriate for the time of day
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Were the windows clean and the outside paintwork clean and in good order
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Was the floor free of litter and unobstructed
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Was the menu displayed clearly
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Was external lighting fully operational
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If door staff / host were present, was the interaction positive
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Was the internal temperature suitable for the time of year
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Were the fires lit
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Was the licensing information displayed clearly including price list
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Was the music level appropriate for the time of day
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Were you welcomed professionally and offered coffee/food where appropriate
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How good was the first interaction with a team member (bar or restaurant)
Behind the Bar
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Did the bartender report all of the equipment to be working correctly
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Were the fridges working correctly, ie temperature and lights
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Was the bar floor clean
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Were the shelves and bottles clean and dust free
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Were the measures clean and non sticky
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Was the bar adequately stocked and equipped including ice and fruit
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Were all glasses clean and polished
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Was the soda dispenser clean
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Was the cleanliness of the bar at an acceptable level
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Was the coffee machine clean
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Was the bottle bin empty and clean
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Was the coffee grinder clean and in working order
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Was the bar area fully set with furniture, cocktail menus and clean
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Was the bin clean both inside and outside
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Was the till area clear of non essential items
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Were tables / seats in the bar area free of chewing gum (underneath) and heavy staining
Public Bar
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Did the bartender report all of the equipment to be working correctly
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Were the fridges working correctly, ie temperature and lights
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Was the bar floor clean
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Were the shelves and bottles clean and dust free
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Were the measures clean and non sticky
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Was the bar adequately stocked and equipped including ice and fruit
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Were all glasses clean and polished
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Was the soda dispenser clean
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Was the cleanliness of the bar at an acceptable level
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Was the bottle bin empty and clean
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Was the bar area fully set with furniture, cocktail menus and clean
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Was the bin clean both inside and outside
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Was the till area clear of non essential items
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Were tables / seats in the bar area free of chewing gum (underneath) and heavy staining
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Was the seating arranged in a tidy manner?
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Was the aroma acceptable?
Gents Toilets - Public Bar
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Was the aroma acceptable
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Did all the cubicles lock
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Were the toilet cleaning brushes in an acceptable cindition
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Did all the toilets flush
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Did all cubicles have toilet roll
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Was the urinal in working order
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Were the mirrors and sinks clean, inc around base of taps
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Was there hand soap and hot water
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Was the bin clean
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Was the hand dryer in working order
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Were the skirtings and radiator clean and dust free
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Was the decor in acceptable order
Ladies Toilets - Public Bar
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Were the toilet cleaning brushes in an acceptable cindition
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Was the aroma acceptable
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Did all the cubicles lock
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Did all the toilets flush
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Did all cubicles have toilet roll
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Were the mirrors and sinks clean, inc around base of taps
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Was there hand soap and hot water
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Was the bin clean
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Was the hand dryer in working order
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Were the skirtings and radiator clean and dust free
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Was the decor in acceptable order
Lounge And Conservatory
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Was the walkway to the conservatory clear of debris
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Were the sauce bottles clean and well ordered
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Was every table fully setup (napkins, wine glasses, lunch menu, salt and pepper and cutlery)
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Were all the light bulbs working
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Were all the high hairs clean/ do they have safety tags
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Was the waiter station(s) fully set with cutlery, condiments, reserve menus and cleaning materials
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Were all of the menus clean, intact and unmarked
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Were all tables / seats free of chewing gum (underneath) and heavy staining
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Was the floor clear of debris and clean
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Were all the tables 'napkin free' on the base
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Were the floor staff wearing uniform (blue or white shirt, waistcoat, tie, apron) which was clean and pressed (no jumpers or cardigans or sleeveless tops
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Was the internal woodwork free of dust and grease
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Was the comfortable seating area clean and tidy
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Were all the tables clean and set up
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Were all tables and chairs clean and dust free
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Were cleaning checklists in use
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Was the carpet hoovered and free of debris
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Was the toilet corridor clear and tidy
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Was the fire door closed
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Was the fire exit at the bottom of the stairs clear
Gents Toilets
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Was the aroma acceptable
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Did all the cubicles lock
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Did all the toilets flush
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Were the toilet cleaning brushes in an acceptable cindition
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Did all cubicles have toilet roll
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Was the urinal in working order
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Were the mirrors and sinks clean, inc around base of taps
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Was there hand soap and hot water
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Was the bin clean
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Was the hand dryer in working order
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Were the skirtings and radiator clean and dust free
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Was the decor in acceptable order
Ladies Toilets
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Were the toilet cleaning brushes in an acceptable cindition
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Was the aroma acceptable
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Did all the cubicles lock
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Did all the toilets flush
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Did all cubicles have toilet roll
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Were the mirrors and sinks clean, inc around base of taps
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Was there hand soap and hot water
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Was the bin clean
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Was the hand dryer in working order
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Were the skirtings and radiator clean and dust free
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Was the decor in acceptable order
Disabled Toilet / Babychange
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Was the aroma acceptable
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Did all cubicles have toilet roll
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Did all the cubicles lock
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Did all the toilets flush
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Were the mirrors and sinks clean, inc around base of taps
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Was the baby change unit clean and in working order
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Were the assistance rails clean and securely fixed
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Was there hand soap and hot water
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Was the bin clean
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Were the skirtings and radiator clean and dust free
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Was the hand dryer in working order
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Were the toilet cleaning brushes in an acceptable cindition
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Was the decor in acceptable order
Cellar
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Were storage procedures adhered to, ie CO2 canister chained up, no food stored on floor
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Was the door to the beer cellar closed
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Was the area at the bottom of the fire exit stairs clear
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Was the corridor to the cellar clean and free of debris
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Were the ice machines clean and the surrounding area tidy
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Was the cellar area generally clean and tidy
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Were the stores locked
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Were the stores clean and well ordered
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Was the stock level acceptable
General Office/Storage/Admin
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Was the office area tidy and well maintained
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Had the management diary been completed over the past week
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Was the manager smartly dressed
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Had all Front of House checklists been completed for the previous two weeks
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Were H&S, Fire Safety, Training/Personnel, Cooksafe manuals available and well ordered
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In the Health and Safety folder, was there a six monthly review on file, dated within the last six months
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In the Cooksafe folder, was there a six monthly review on file, dated within the last six months
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Were kitchen All in one records available and up to date, along with kitchen cleaning schedules
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Were personnel and training records up to date
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Was there a training record for Licensed Training available
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Had the authorisation to serve alcohol been completed by all FOH staff
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Was there a copy of the Premises License in the safe, and copies of relevant personal licences
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Was the safe locked and the key safe
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Did the float amount to 5 bumbags x £20, £100 in bar till (1) and £100 in bar till (2) and £500 in the safe
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Stock Audit
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Was the electrical store clean and well ordered
Fire Safety
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Was the Fire Safety Risk Assessment in the Red Fire safety folder?
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Was there a six monthly review on file, dated within the last six months
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Have all fire extinguishers been checked within 12 months
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Have all fire doors and alarms been checked
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Was all emergency signage and lighting in good order
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Were all test records up to date
Dessert Area
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Was the floor clean
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Was the bin clean, inside and outside
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Were the fridges clean, including seals
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Was the ice cream freezer clean, inc seals
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Were the shelves clean and well ordered
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Were all items in the fridges date labelled
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Was the crockery and cutlery neat, tidy and clean
Back Alley Area
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Was the back door closed
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Was the external passageway clean and free of debris
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Was the used oil stored neatly and the surrounding area clean
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Was the cigarette box empty and clean
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Was the door to the storage area locked
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Was the storage area clean and well ordred
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Was the walk in fridge clean and well ordered
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Was the walk in freezer clean and well ordered
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Was the linen room tidy and well ordered
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Were the cupboard areas in the linen room tidy
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Was the laundry room tidy and well ordred
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Was the floor clean
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Was the back storage area generally clean and tidy
Garden
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Was the garden furniture arranged neatly in the correct configuration
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Was the ground well swept
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Were the ashtrays clean
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Was the garden area free of debris and old broken furniture
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Were the parasols in working order
Bedrooms
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Which rooms did you check
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Was the aroma acceptable
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Was the bed made correctly
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Was the room generally clean and dust free
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Was the window clean and the paintwork of an acceptable standard
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Were the tv, coffee machine and hair dryer in working order
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Was there tea/coffee supplies, water, (sherry - for bookings that evening only)
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Was all lighting in working order
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Was the bathroom generally clean
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Were the toiletry supplies acceptable
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Were the towels clean and well displayed
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Were the sink and bath taps clean, inc around the base
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Were the warning signs on display - slippy surface, hot water
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Was there a bathmat in evidence
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Were the toilet cleaning brushes acceptable
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Staff Accomodation
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Was the access area to the staff accommodation clear of debris?
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Was the access area to the staff accomodation clean?
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Was the staff bathroom clean and tidy?
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Were the staff bedrooms clean (it's not necessary for them to be extremely tidy, or beds made) and in an acceptable state of repair?
Hotel Entrance
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Is the entrance way clear of debris?
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Is the hotel entrance clean and well maintained?
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Is the reception furniture positioned neatly?
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Are the side lights on?
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Are there magazines placed neatly in the reception area?
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Is the bookshelf well stocked and tidy?
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Is the aroma acceptable?
Stairway
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Are the stairway and corridor clear of debris?
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Is the lighting at an acceptable level for the time of day?
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Is the aroma acceptable?
