Title Page
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Brand
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Property
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Purpose of Visit
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Is the support due to staff shortage
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What is the nature of the support
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Managers
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Weather
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Date
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Prepared by
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Location
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Trip Objective(s)
Revenue/Sales
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Pulled last RDOS report and review
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Review 30 Day Forecast.
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Review Revenue action plan and current strategies.
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Reviewed Guest Ledger for company names
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Review market rates via brand, third party, and other resources.
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Review operational sales efforts (e.g., GSA lead generations, GM sales activities, etc.).
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Review latest STAR report(s).
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Review Sales Quarterly Action Plan
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Attend Revenue Call for priority hotels.
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Attend sales call(s).
Financial Performance
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Review Income Statement and GM Critique.
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Review PTD/YTD/Daily Closing/Manager Flash
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Check for ancillary revenue… laundry machines, suite shop,
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Review latest Labor Report
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Count or witness and sign off on count of all cash on property.<br>Ensure separation of duties (e.g., checks deposited and remittance advice used by separate people).
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Review direct bill aging and files and collection notes on anything over 60 days.
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Review Guest Ledger for CA/high balances; checked out folios (IHG)
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Review Advance Deposit report
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Review chargebacks and ensure GM has access for bank cards and American Express.
Quality Assurance
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Review last franchise QA and follow up on action items.
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Is the QA binder in place and up to date?
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Associate training up to date on brand requirements.
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Date of last self-audit or Mock QA
Guest Satisfaction
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Review guest satisfaction reports as well as brand and social media, including Trip Advisor.
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Implement/review GSS Action Plan.
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Review Kipsu performance if applicable
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Atmosphere Checklist/"Everything" log
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Review Service Recovery Log/Quore
Property Walk (Interior & Exterior)
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Review outstanding capital items and/or wish lists.
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Exterior walk for cleanliness, condition, safety; landscaping, lighting, signage, etc…
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Interior walk: all public spaces including fitness center, guest laundry, pool, lobby area, meeting room, hallways/stairwells, public restrooms
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Ensure key control by department (i.e., All keys are signed in, out, and secured daily.)
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Review last RME trip report to confirm all items are completed
Meeting Room
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Does the hotel have meeting space?
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Is the meeting room occupied?
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Meeting room signage posted with correct verbiage?
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Is the meeting room show ready?
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Is the meeting room clean?
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Storage organized and clean?
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All lights and equipment in working order?
Guest Room Inspections
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Inspect and log all OOO rooms.
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Inspect 1 recently PM'd room
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Review room PM and Deep Clean Logs; up-to-date?
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Inspect 3 rooms if Cleanliness scores at/better than brand; 6 rooms if below
Room # 1
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Cleanliness/Condition
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Status
Room # 2
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Cleanliness/Condition
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Status
Room # 3
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Cleanliness/Condition
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Status
Room # 4
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Cleanliness/Condition
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Status
Room # 5
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Cleanliness/Condition
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Status
Room # 6
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Cleanliness/Condition
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Status
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Team/People
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Attend Huddle.
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Review current employee roster; open position postings
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Review required brand training
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Ensure merit reviews/increases are up to date
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Meet new hires.
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Workers Comp Review/Accident Free Days
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If hotel has an MIT, meet with that associate to review progress
Administrative Processes/Policies
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Review Avendra Bracket/Impact scores
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GM/AGM Email Current/No Excessive Unread Pending
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Review MDO Night Audit Notes
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Review brand reward member enrollments vs. goal
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Confirm M3 rolling of day; invoice submitttal is up to date
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Revew monthly safety meeting sign-offs
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Review Linen inventory to ensure 2.5 PAR level
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Labor Law Poster Up and Filled with Current Info
Closing Remarks & Key Takeaways
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Closing Remarks & Key Takeaways
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IMPORTANT: All tasks listed above in bold font are required to be reviewed on all visits and during every visit to the hotel, irrespective of the reason for the hotel visit and length of time spent at the hotel.
Sign Off
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Signature
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Manager
