Updated QCC Audit - Lahore

• Conducted on

  Date

• Conducted by

• Location
  Address

Receiving

• Acknowledging email is being generated after receiving from 3PL to DEX

  Yes

  No

  N/A

• All the packages, that cannot be inbounded are being kept separate bin

  Yes

  No

  N/A

• Stamping Process is being followed after receiving of packages

  Yes

  No

  N/A

• Receiving trollies are marketed with dates, to comply with FIFO

  Yes

  No

  N/A

• Email is being escalated to CS team regarrding offline packages

  Yes

  No

  N/A

• Correct initial QC is performed and right retagged reason is selected

  Yes

  No

  N/A

Processing

• Item are being distributed by the authorized person (Runner)

  Yes

  No

  N/A

• Items are being distributed on FIFO basis

  Yes

  No

  N/A

• Items are being moved from RC to QC location before processing

  Sign

• QC agent are putting the RTC/ RTM/ RTW Scrap in their respective bin after making logistics closure

  Yes

  No

  N/A

• Runner is picking the processed item in presence of QC agent

  Yes

  No

  N/A

• Runner is reconsiling the LC location against the picked item

  Yes

  No

  N/A

• All the extra items are handed over to CS on daily basis with 24 hours

  Yes

  No

  N/A

• Decision making tool is being used to mark logistics closure

  Yes

  No

  N/A

• Seller/Customer Support is intimidated for RTV/RTC

  Yes

  No

  N/A

• All the pending cases have been escalated on Xspace wrt RTC/Scrap, RTM/Scrap, RTM > 4,000

  Yes

  No

  N/A

• During Xspace ticket, clear image of package and DM screenshot is being added

  Yes

  No

  N/A

• Processor is using his own ID

  Yes

  No

  N/A

Handover

• All the handover activity is being performed when 3PL is in QCC for pickup

  Yes

  No

  N/A

• Email is sent on handover to DEX and 3PL

  Yes

  No

  N/A

• We have offline sold form for charity items

  Yes

  No

  N/A

• Charity receving party signs the physical transaction

  Yes

  No

  N/A

• Only those tracking are handed over to 3PL, which has been maked as 'Handover' in RMS

  Yes

  No

  N/A

General

• All the location that exist in RMS are physically availible on floor

  Yes

  No

  N/A

• All the location that are physically availible on floor are tagged and have the correct items on them

  Yes

  No

  N/A

• All the trolley are properly tagged with permanent sheets

  Yes

  No

  N/A

• All the trolley that are availible on ground have correct item as per tag on trolley

  Yes

  No

  N/A

• Weekly emails are required to be sent to management for visibility on scrap handovers

  Yes

  No

  N/A

• Does not fit'/ Change of mind decision is only applicable in fashion category, only if customer has selected the reason

  Yes

  No

  N/A

• New RN is being generated by CS, in case of 'invalid' reason selected by customer which needs to be marked as RTC

  Yes

  No

  N/A

• For Electronics, if complaints are regarding quality issue, QC Agent will perform QC for greater than Rs.1000, else RTC for less than Rs.1000

  Yes

  No

  N/A

• QCC will be escalating an email for further investigation of damaged/missing/wrong item, marked as scrap

  Yes

  No

  N/A

Package Handling

• Boxes/carton/package/Item is not kept on floor

  Yes

  No

  N/A

• Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  Yes

  No

  N/A

• Fragile packages must be kept according to the correct orientation.

  Yes

  No

  N/A

• No throwing of any sort of package into trolley/carton from distance

  Yes

  No

  N/A

• Sacks are not dragged on the floor

  Yes

  No

  N/A