Village H&F Operations Audit V1 2015

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Reception Club Entrance

• Opening Times Poster at Entrance

  Yes

  No

  N/A

• Entry Turnstiles Working

  Yes

  No

  N/A

• Entry Swipe Reader Working

  Yes

  No

  N/A

• Gates Locked and Controlled

  Yes

  No

  N/A

• Entry Sticker In Place

  Yes

  No

  N/A

• Exit Sticker In Place

  Yes

  No

  N/A

• Paint Work In Good Repair

  Yes

  No

  N/A

• Woodwork in good repair

  Yes

  No

  N/A

• Towels Displayed well

  Yes

  No

  N/A

• Hotel Guest Book on desk

  Yes

  No

  N/A

• Group Fitness Timetable available

  Yes

  No

  N/A

• No other marketing leaflets or posters on display

  Yes

  No

  N/A

• Customer Feedback cards available

  Yes

  No

  N/A

• Reception Clean and Tidy

  Yes

  No

  N/A

• Is there a lost property process

  Yes

  No

  N/A

• Are there 4 storage Boxes Weeks 1-4

  Yes

  No

  N/A

• Is lost property secured correctly

  Yes

  No

  N/A

• Is there a master locker key process

  Yes

  No

  N/A

• Light Working

  Yes

  No

  N/A

Retail

• MYZONE belt on display Min 20 in stock

  Yes

  No

  N/A

• MYZONE watch on display Min 10 in stock

  Yes

  No

  N/A

• VILLAGE branded padlock on display (padlock club only)

  Yes

  No

  N/A

• VILLAGE branded padlock on Locker Band

  Yes

  No

  N/A

• Min 10 Technogym Keys

  Yes

  No

  N/A

• Nutramino Fridge Switched on and working

  Yes

  No

  N/A

• Nutramino Fridge shelf 1 set to brand layout

  Yes

  No

  N/A

• Nutramino Fridge shelf 2 set to brand layout

  Yes

  No

  N/A

• Nutramino Fridge shelf 3 set to brand layout

  Yes

  No

  N/A

• Nutramino Fridge shelf 4 set to brand layout

  Yes

  No

  N/A

• Nutramino Fridge shelf 5 set to brand layout

  Yes

  No

  N/A

• Nutramino Fridge shelf 6 set to brand layout

  Yes

  No

  N/A

• Nutramino Bar Stand shelf 1 set to brand layout

  Yes

  No

  N/A

• Nutramino Bar Stand shelf 2 set to brand layout

  Yes

  No

  N/A

• Nutramino Bar Stand shelf 3 set to brand layout

  Yes

  No

  N/A

• Nutramino Bar Stand shelf 4 set to brand layout

  Yes

  No

  N/A

• Nutramino Bar Stand shelf 5 set to brand layout

  Yes

  No

  N/A

• ON stand dust Free and displayed well

  Yes

  No

  N/A

• ON sachet stand or sachets Pre, Lean, Cassien, Whey on display

  Yes

  No

  N/A

• ON display: Lean Whey, Whey 2.27kg, Pre, Amino, Whey 908g

  Yes

  No

  N/A

• BSN Bar stand on reception desk 3 flavours

  Yes

  No

  N/A

• Oats Bar stand on reception desk 3 flavours

  Yes

  No

  N/A

• No In-House marketing on display

  Yes

  No

  N/A

• All items priced out of sight

  Yes

  No

  N/A

• No price list poster or in house marketing

  Yes

  No

  N/A

• Retail Wall Stocked

  Yes

  No

  N/A

• Nutramino A2 poster on display at reception

  Yes

  No

  N/A

• Min 10 shaker cups in stock

  Yes

  No

  N/A

Core Range Stock in Place

• Mens Shorts, Jnr Costumes, Jnr Shorts, Tots Costumes, Tots Shorts, Adult Goggles, Junior Goggles, Swim Hats, Nose Clips, Ear Plugs, Swim Seats, Armbands, Toys, Nappies, Ladies Costumes

  Yes

  No

  N/A

Extra Range Stock In Place

• (Racquets Clubs Only) Racquet Balls, Squash Balls, Racquet Grips, Squash Racquets & Racquet Ball

  Yes

  No

  N/A

Read Each Board and only enter Y if poster reflect board header

• Studio Timetable Board (TVs to be removed)

  Yes

  No

  N/A

• Real Results

  Yes

  No

  N/A

• PT Board

  Yes

  No

  N/A

• Swim Life Board

  Yes

  No

  N/A

• Clubs within Clubs

  Yes

  No

  N/A

• Members Discounts & Benefits Board

  Yes

  No

  N/A

• Born to Move Or Velocity Kids or Perfect Kids

  Yes

  No

  N/A

• Members feedback

  Yes

  No

  N/A

• MYZONE and poster in date

  Yes

  No

  N/A

• LCM picture in place

  Yes

  No

  N/A

• Feedback card and drop box in place

  Yes

  No

  N/A

Leisure Changing Rooms

• All locker doors in place

  Yes

  No

  N/A

• Check 10 lockers for hangers

  Yes

  No

  N/A

• Check 10 lockers for fishtails

  Yes

  No

  N/A

• Check 10 lockers for correct marketing

  Yes

  No

  N/A

• Check 10 lockers are they clean

  Yes

  No

  N/A

• Check under benches for dust and dirt

  Yes

  No

  N/A

• All numbers clear on front of door

  Yes

  No

  N/A

• Towel Bin Available

  Yes

  No

  N/A

• All showers working

  Yes

  No

  N/A

• Shower Gel Dispenser with green herbal in place

  Yes

  No

  N/A

• All Lights Working

  Yes

  No

  N/A

• 1 x Soap tray by each shower

  Yes

  No

  N/A

• Shower wall clean and in good repair

  Yes

  No

  N/A

• Air Vents Clean

  Yes

  No

  N/A

• Shower Ceiling Clean and Tidy no mould

  Yes

  No

  N/A

• Shower floor clean and tidy

  Yes

  No

  N/A

• Changing room floor clean

  Yes

  No

  N/A

• Male Spin Dryer working

  Yes

  No

  N/A

• Male wet kit bags & Holder available

  Yes

  No

  N/A

• Female spin dryer working

  Yes

  No

  N/A

• Female wet kit bags & Holder available

  Yes

  No

  N/A

• Overshoes and holder in place

  Yes

  No

  N/A

• Hair Dryers Working

  Yes

  No

  N/A

• Hand Dryers Working

  Yes

  No

  N/A

• Mobile Cleaning machine working and in use

  Yes

  No

  N/A

• All Lights Working

  Yes

  No

  N/A

• Toilet Roll holder full and working

  Yes

  No

  N/A

• Shower door locks working

  Yes

  No

  N/A

• Toilet Door Locks Working

  Yes

  No

  N/A

• Review Male Changing Room Cleaning Check Sheets

  Yes

  No

  N/A

• Review Female Changing Room Cleaning Check Sheets

  Yes

  No

  N/A

• Are all cleaning logs in place for rest of club areas

  Yes

  No

  N/A

Studio 1

• All Equipment Displayed in Storage Racks

  Yes

  No

  N/A

• Equipment In Good Repair

  Yes

  No

  N/A

• Floor In Good Condition

  Yes

  No

  N/A

• Lights Working

  Yes

  No

  N/A

• Mic Ready available and working

  Yes

  No

  N/A

• Sound System Working

  Yes

  No

  N/A

• Paint Work in good Order

  Yes

  No

  N/A

• Woodwork and doors in good repair

  Yes

  No

  N/A

• Mats in good order

  Yes

  No

  N/A

• MYZONE internet receiver Live

  Yes

  No

  N/A

• Mirrors Clean

  Yes

  No

  N/A

Studio 2

• All Equipment Displayed in Storage Racks

  Yes

  No

  N/A

• Equipment In Good Repair

  Yes

  No

  N/A

• Floor In Good Condition

  Yes

  No

  N/A

• Lights Working

  Yes

  No

  N/A

• Sound System Working

  Yes

  No

  N/A

• Paint Work in good Order

  Yes

  No

  N/A

• Woodwork and doors in good repair

  Yes

  No

  N/A

• Mats in good order

  Yes

  No

  N/A

• MYZONE internet receiver Live

  Yes

  No

  N/A

• Mirrors Clean

  Yes

  No

  N/A

Group Cycling

• All Bikes Working

  Yes

  No

  N/A

• Cycling Bikes Clean and displayed well

  Yes

  No

  N/A

• Stage in place for instructor

  Yes

  No

  N/A

• Disco lights all work

  Yes

  No

  N/A

• Paint work in good order

  Yes

  No

  N/A

• Daily Spin Bike Check Sheet in place and up to date

  Yes

  No

  N/A

• Mirrors Clean

  Yes

  No

  N/A

• Mic Ready available and working

  Yes

  No

  N/A

• Sound System Working

  Yes

  No

  N/A

• Paint Work in Good Order

  Yes

  No

  N/A

• My Ride Working

  Yes

  No

  N/A

• Les Mills Virtual

  Yes

  No

  N/A

Squash Courts

• Floor Clean no black marks

  Yes

  No

  N/A

• Glass Clean

  Yes

  No

  N/A

• All Lights Working

  Yes

  No

  N/A

• Paint In Good Order

  Yes

  No

  N/A

• Door Working

  Yes

  No

  N/A

• Table Tennis Table In Good Order

  Yes

  No

  N/A

Fitness Suite

• Blue Roll Holder In Place and Full

  Yes

  No

  N/A

• Water Fountain Working

  Yes

  No

  N/A

• Hand Soap Or Wipe Available To Clean Kit

  Yes

  No

  N/A

• Carpet Clean And No Holes

  Yes

  No

  N/A

• Lights Working

  Yes

  No

  N/A

• Sound System Working

  Yes

  No

  N/A

• Paint Work In Good Order

  Yes

  No

  N/A

• GYM TV on and current Mes

  Yes

  No

  N/A

• Air Con Temp Correct for he day

  Yes

  No

  N/A

• Upholstery in Good Order

  Yes

  No

  N/A

• Music Level correct for the time of day

  Yes

  No

  N/A

• Under Treadmill Hovered

  Yes

  No

  N/A

• Daily Equipment Check In Place and up to date

  Yes

  No

  N/A

• All CV Equipment in straight lines

  Yes

  No

  N/A

• Free Weights tidy and clean and non missing

  Yes

  No

  N/A

• All CV audio boxes working

  Yes

  No

  N/A

• All TV Pictures in Good Order

  Yes

  No

  N/A

• Vents Clean

  Yes

  No

  N/A

• No In House Posters On Wall

  Yes

  No

  N/A

• Referral Marketing on Display

  Yes

  No

  N/A

• Power Cables Tidy

  Yes

  No

  N/A

• Functional Equipment Stored Well and on racks

  Yes

  No

  N/A

• MYZONE internet receiver Live

  Yes

  No

  N/A

• MYZONE demo tills on if no user

  Yes

  No

  N/A

• MYZONE ask staff to do Body Metric Test

  Yes

  No

  N/A

• Correct out of order signs

  Yes

  No

  N/A

• Treadmills Working

  Yes

  No

  N/A

• Bikes Working

  Yes

  No

  N/A

• Rowers Working

  Yes

  No

  N/A

• Recline Bikes Working

  Yes

  No

  N/A

• Synchro Working

  Yes

  No

  N/A

• Functional Rigs Clean and tidy, well displayed

  Yes

  No

  N/A

• Functional Rigs Add on Equipment Stored and Displayed well and in good repair

  Yes

  No

  N/A

• Power Plates Working

  Yes

  No

  N/A

• Large TV on Walls Picture Clear

  Yes

  No

  N/A

• Cleaning Schedule

  Yes

  No

  N/A

• Equipment Checks

  Yes

  No

  N/A

• All Lights Working

  Yes

  No

  N/A

• BSW Floor Clean and Tidy

  Yes

  No

  N/A

Pool Side

• Lane Rope In Place

  Yes

  No

  N/A

• Lane Rope Free From Scum

  Yes

  No

  N/A

• Pool Attendant on Duty

  Yes

  No

  N/A

• CCTV good and working

  Yes

  No

  N/A

• Underwater Lights all working

  Yes

  No

  N/A

• Min 6 Loungers With Covers

  Yes

  No

  N/A

• Scum line Around Pool Clean

  Yes

  No

  N/A

• Floor Free From Dirt

  Yes

  No

  N/A

• Paint Work In Good Order

  Yes

  No

  N/A

• Plants And Stones Dust Free

  Yes

  No

  N/A

• 2 x Torpedo Bouys

  Yes

  No

  N/A

• 2 x Throw Bags

  Yes

  No

  N/A

• 1 x First Aid Kit

  Yes

  No

  N/A

• 1 x Body Fluid Disposal Kit

  Yes

  No

  N/A

• 2 x Pocket Face Mask

  Yes

  No

  N/A

• 1 x Phone Working

  Yes

  No

  N/A

• Laminated NOP EAP available

  Yes

  No

  N/A

• Staff can operate disabled host

  Yes

  No

  N/A

• Pool Alarm Working (test It)

  Yes

  No

  N/A

• Pool Alarm - Did the back up staff arrive within 1 Minute

  Yes

  No

  N/A

• Pool Head Count Sheet In Place On Pool

  Yes

  No

  N/A

Sauna

• Wood In Good Repair

  Yes

  No

  N/A

• Cola Well Stocked

  Yes

  No

  N/A

• Working?

  Yes

  No

  N/A

• Clean

  Yes

  No

  N/A

• Temperature On Display

  Yes

  No

  N/A

• Lights

  Yes

  No

  N/A

• Clean Under Bench

  Yes

  No

  N/A

• x 2 Sand Timer In Place

  Yes

  No

  N/A

• Correct Level On Goal On Heater

  Yes

  No

  N/A

Steam

• Essence Smell Strong

  Yes

  No

  N/A

• Lights Working

  Yes

  No

  N/A

• Clean

  Yes

  No

  N/A

• Temperatures On Display

  Yes

  No

  N/A

Pool Plant

• TDS Meter

  Yes

  No

  N/A

• Photometer (Pool Test 9 - Minimum)

  Yes

  No

  N/A

• Comparator (Back Up Testing kit)

  Yes

  No

  N/A

• Water Sampling Bottle With Depth Gauge

  Yes

  No

  N/A

• Yes

  No

  N/A

• A3 Monthly Plant Jobs On Display An Updated

  Yes

  No

  N/A

• Plant Room Tidy

  Yes

  No

  N/A

• Chemical Tanks Clean And Bungs Free From Water

  Yes

  No

  N/A

• Chemicals Stored Correctly

  Yes

  No

  N/A

• Lighting Working

  Yes

  No

  N/A

• Laminated COSHH Sheets In Plant Room

  Yes

  No

  N/A

• Laminated NOP EAP Available

  Yes

  No

  N/A

• Pool Vac In Good Working Order

  Yes

  No

  N/A

STA + Pool Admin

• Staff List Lifeguards Correct

  Yes

  No

  N/A

• Staff List Pool Plant Operators Correct

  Yes

  No

  N/A

• Staff List Pool Plant Manager Correct

  Yes

  No

  N/A

• Hotel GM Set Up Alerts

  Yes

  No

  N/A

• Review Last 2 Months Pool And Test Missing?

  Yes

  No

  N/A

• Review Last 2 Months Spa And Test Missing?

  Yes

  No

  N/A

• Weekly Water Balance Test Logged Spa

  Yes

  No

  N/A

• Weekly Water Balance Test Logged Pool

  Yes

  No

  N/A

• Run Qualification Report

  Yes

  No

  N/A

• Run Missed Test Report

  Yes

  No

  N/A

• Run last Months Ongoing Training Report

  Yes

  No

  N/A

• Review Training Scheduled Report

  Yes

  No

  N/A

• Review Pool Folder 1

  Yes

  No

  N/A

• Review Pool Folder 2

  Yes

  No

  N/A

• Review Pool Folder 3

  Yes

  No

  N/A

• Review Head Count Book

  Yes

  No

  N/A

• Review Water Test Book

  Yes

  No

  N/A

• 1 x Pool Plant Operator On Duty

  Yes

  No

  N/A

• 2 x Pool Attendant L2 on Duty

  Yes

  No

  N/A

• Review 3 Month Bacteria Test

  Yes

  No

  N/A

STA - Customer Feedback

• Are the club logging comment cards

  Yes

  No

  N/A

• Review The Last 2 Months STA and Paper Cards

  Yes

  No

  N/A

• LCM Run Report

  Yes

  No

  N/A

MYZONE

• Body metric Testing Being Done

  Yes

  No

  N/A

• LCM can log on to master account and give overview

  Yes

  No

  N/A

• Is Class Mode In Use 100% (Studio with MYZONE)

  Yes

  No

  N/A

• Group Challenge In Place For Month

  Yes

  No

  N/A

• Tablet Being Used + Works when tested By team

  Yes

  No

  N/A

• TV Screens Working + Pictures Clear

  Yes

  No

  N/A

• Velocity Logo On Screen

  Yes

  No

  N/A

• Master Account Club Details Correct

  Yes

  No

  N/A

• All PT have a coach account Set Up

  Yes

  No

  N/A

• LCM Produce Usage Report

  Yes

  No

  N/A

• LCM Earned Any MEPS This Month

  Yes

  No

  N/A

LCM - Ops Office

• Clean And Tidy

  Yes

  No

  N/A

• Daily operations Check Book Used Correctly

  Yes

  No

  N/A

• Forecast Tracker Up To Date Current Month & Next Month

  Yes

  No

  N/A