Voodoo BBQ Store Visit

• Store

• Food cost

• Labor

• Secret shops

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager (s)

Building Exterior

• Outside entrance is clean, well kept and welcoming

  Yes

  No

  N/A

• No cigarettes or trash around entrance or in patio area

  Yes

  No

  N/A

• Landscaping well manicured and free of trash

  Yes

  No

  N/A

• Patio furniture is clean and in good condition

  Yes

  No

  N/A

• Outdoor lighting and sign in good working order

  Yes

  No

  N/A

• Sidewalks are clean and free of stains

  Yes

  No

  N/A

• Windows and ledges are clean

  Yes

  No

  N/A

Dining Room

• All lights are on, dust free and working properly

  Yes

  No

  N/A

• Take Out menus are placed in menu holders and placed at doors and on counters

  Yes

  No

  N/A

• Dining room tables and chairs are in good condition and wiped down properly

  Yes

  No

  N/A

• Dining room tables don't wobble and bottoms of tables are free of gum

  Yes

  No

  N/A

• Condiment holders/stations are clean, free of trash and POS material is properly displayed

  Yes

  No

  N/A

• Floors properly cleaned with no build up in corners

  Yes

  No

  N/A

• Pictures and decor are in good condition and clean

  Yes

  No

  N/A

• Ceilings are clean, especially air vents, TV's and speakers

  Yes

  No

  N/A

• Windows are clean, free of fingerprints and smudges

  Yes

  No

  N/A

• Beverage station is clean, wiped down and organized

  Yes

  No

  N/A

• Computers and Printers are clean and organized

  Yes

  No

  N/A

• Cashiers and food runners are on the floor and resetting tables in proper fashion

  Yes

  No

  N/A

• Trash stations are clean and organized

  Yes

  No

  N/A

Restrooms

• All lights are on and working properly

  Yes

  No

  N/A

• Mirrors are clean and streak free

  Yes

  No

  N/A

• Hand dryers are clean and free of water

  Yes

  No

  N/A

• Floors, walls, partitions and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Paper towel dispensers and soap dispensers are in good working order and are properly stocked

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Cashier Line

• All lights are on and working properly

  Yes

  No

  N/A

• Floors, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Beer cooler behind counter is clean, neat, organized, stocked, with no standing water and thermometer present and calibrated

  Yes

  No

  N/A

• Beer trough is clean and full with ice up to bottle necks

  Yes

  No

  N/A

• Service / Cashier area is clean and clutter free

  Yes

  No

  N/A

• Take Out menus and Catering menus are available to the guest and placed in menu holders

  Yes

  No

  N/A

• Number stands are clean and organized with adequate number available for store volume, not stacked on floor

  Yes

  No

  N/A

• Sodas are calibrated correctly

  Yes

  No

  N/A

• Ice scoop is used when filling cups with ice, stored properly

  Yes

  No

  N/A

• Iced Tea machines are clean and working properly

  Yes

  No

  N/A

• Iced Tea tastes fresh, no metal or sour taste

  Yes

  No

  N/A

• Cashiers and FOH Krewe are practicing 10-4 rule with guests and explaining surveys to all guests

  Yes

  No

  N/A

• Logo cups, napkins, paper towels and condiments are properly stocked and are adequate for business

  Yes

  No

  N/A

• Cashier terminals are clean and working properly

  Yes

  No

  N/A

• Trash cans and trash areas are clean and not overflowing

  Yes

  No

  N/A

• FOH floors are clean and debris free

  Yes

  No

  N/A

Expo area

• All lights are on, covered and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Cabinets are clean, well organized, in good condition, and are free of food debris

  Yes

  No

  N/A

• Heat lamps in Expo window are working properly

  Yes

  No

  N/A

• Condiments and BBQ sauces are well stocked and organized for take out orders

  Yes

  No

  N/A

• Adequate supply of Take Out items and service items for food, utensils, napkins and hand wipes

  Yes

  No

  N/A

• Hand sinks are clean, stocked, and in good working condition

  Yes

  No

  N/A

• Proper supply of fresh cornbread with tongs for service in window

  Yes

  No

  N/A

• Green sani buckets are fresh and available, changed every 2 hours, all spray bottles are properly labeled

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Cook line

• All lights are on, covered, and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Sanitizer buckets present, labeled and changed every 2 hours

  Yes

  No

  N/A

• Line is clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Shelves are clean, In good condition, and are free of food debris

  Yes

  No

  N/A

• Coolers are holding proper temperature and are in good working order, with thermometer

  Yes

  No

  N/A

• Coolers are clean, no food debris or standing water and all gaskets are clean

  Yes

  No

  N/A

• Fryer is in good condition, working properly, and holding correct temperature

  Yes

  No

  N/A

• Fryers are being filtered twice each day

  Yes

  No

  N/A

• Flat-top is in good condition, working properly, and holding correct temperature

  Yes

  No

  N/A

• Hoods are clean, working properly, and have all filters

  Yes

  No

  N/A

• Floors and drains are clean and drains have covers

  Yes

  No

  N/A

• Range, C-Vap, Holding Cabinets, Ovens and Steam Table are in good condition, all burners and oven light work properly, and cleaned regularly

  Yes

  No

  N/A

• Utensils are in good working order, present and used

  Yes

  No

  N/A

• All door gaskets and back of hand pulls are clean and serviceable

  Yes

  No

  N/A

• Plateware is in good condition, stocked, clean and stored in a sanitary way

  Yes

  No

  N/A

• All Builds and Recipes are current and in use

  Yes

  No

  N/A

• Gloves being worn at all times and changed properly

  Yes

  No

  N/A

Dish area

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Tables and storage racks are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• 3 compartment sink is clean, in good condition, no leaks, drain is clean and with food trap and water is changed out every 2 hours

  Yes

  No

  N/A

• Clean dishes are stored in a sanitary way and no dishes are stacked wet

  Yes

  No

  N/A

• Dirty dishes are stacked and organized

  Yes

  No

  N/A

• Proper chemical test strips are available and used

  Yes

  No

  N/A

• Dish water reaches proper temperature

  Yes

  No

  N/A

Facilities-Walk-In/Freezer Cleanliness

• Speed racks are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Cooler and Freezer are holding proper temperatures and are in good working order, thermometer present and working

  Yes

  No

  N/A

• All Items are properly labeled with the date they were received or prepared

  Yes

  No

  N/A

• Product has the correct rotation FIFO and not out of date

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

Ice Machine

• Door in good repair and kept closed when not in use

  Yes

  No

  N/A

• Ice scoop is stored properly

  Yes

  No

  N/A

• Machine is making adequate ice

  Yes

  No

  N/A

• Ice Buckets are clean and hanging upside down

  Yes

  No

  N/A

• Floor and drain are clean and free of debris

  Yes

  No

  N/A

• Inner walls, door gaskets and chute are clean and on scheduled deep cleans

  Yes

  No

  N/A

Food and Beverage-Linechecks

• All line checks are performed by manager or certified shift leader and completed thoroughly

  Yes

  No

  N/A

• Temps taken on all hot and cold items, recorded on line check sheet; portioning is consistent

  Yes

  No

  N/A

• Linecheck is the most current update available

  Yes

  No

  N/A

• Completed Linechecks are filed and held on-hand in binder as a record for 90 days

  Yes

  No

  N/A

• Product properly labeled, dated, and rotated; shelf lifes adhered to

  Yes

  No

  N/A

• Cold well pans 1" below rim; amounts of product accurate for shift/day of week

  Yes

  No

  N/A

Heart of house and back dock

• Dumpster area kept clean and lid is closed

  Yes

  No

  N/A

• Linen bags stacked neatly

  Yes

  No

  N/A

• Back dock concrete is clean and free of debris

  Yes

  No

  N/A

• Locker area is clean and organized

  Yes

  No

  N/A

• Mop sink is clean and chemicals organized

  Yes

  No

  N/A

• BIB rack is clean and boxes are off the floor

  Yes

  No

  N/A

• Back door is kept closed, locked and free of boxes and debris

  Yes

  No

  N/A

Smoker

• Front of smoker is clean and free of grease

  Yes

  No

  N/A

• Smoker temperature and timer settings are working properly

  Yes

  No

  N/A

• Interior of smoker is cleaned regularly, drain works properly and clean of grease build up

  Yes

  No

  N/A

• Smoker exhaust system is working properly when door is open

  Yes

  No

  N/A

Fry Station

• Batter station is set up properly with 2 sifters and wet batter is iced down

  Yes

  No

  N/A

• All shakers are clean and labeled correctly

  Yes

  No

  N/A

• Fry lamp is clean

  Yes

  No

  N/A

• Stand up freezer is clean and stocked for shift and thermometer is present

  Yes

  No

  N/A

• All areas behind and under equipment are free of debris and clean

  Yes

  No

  N/A

Carver station

• Carver station is clean, neat and organized, scale calibrated and sharp knives

  Yes

  No

  N/A

• Meat paper is available and being used

  Yes

  No

  N/A

• Meats held at 140-150 degrees and not dried out

  Yes

  No

  N/A

• Carver using proper techniques and giving guests proper weights

  Yes

  No

  N/A

Flattop Station

• Sauté pans, spatulas and scrapers are clean and in good repair

  Yes

  No

  N/A

• Burgers prepped at correct weight of 4oz patties and evenly pressed

  Yes

  No

  N/A

• Tenders and shrimp stored correctly and at proper temp with ice bags on top of product

  Yes

  No

  N/A

• BBQ butter has 1/2 cup measure available

  Yes

  No

  N/A

Grill Station

• Steam table wells are at proper Temps of 140-150 degrees

  Yes

  No

  N/A

• Proper scoops and spoodels are available and being used at 5.3 oz

  Yes

  No

  N/A

• Red beans, greens, jambalaya, BBQ beans, and gumbo held at proper temp with proper taste and consistency

  Yes

  No

  N/A

• Corn pudding, mac n cheese, and sweet potato held at proper temp with proper taste and consistency

  Yes

  No

  N/A

Window Station

• Printer or KDS screens clean and working properly

  Yes

  No

  N/A

• Window station is kept clean and clutter free

  Yes

  No

  N/A

• Waste bucket for fries if available and being used

  Yes

  No

  N/A

• Thermometer is available, properly calibrated and being used

  Yes

  No

  N/A

Salad Station

• Proper cold side set up is adequately available and not overstocked

  Yes

  No

  N/A

• 50/50 mix is fresh and dry

  Yes

  No

  N/A

• All sauce bottles are properly labeled

  Yes

  No

  N/A

• All product in salad station is fresh and properly dated

  Yes

  No

  N/A

Salad station (bottom)

• Veggie packs correct weight and within spec

  Yes

  No

  N/A

• Bread pudding, brownies, and beignets stored correctly

  Yes

  No

  N/A

• 1/2 gallon side back ups available for shift volume

  Yes

  No

  N/A

• All product labeled correctly and bread station set up correctly

  Yes

  No

  N/A

Dining room / Restaurant Ambiance

• Lighting is at the appropriate level for time of day

  Yes

  No

  N/A

• Music is at the appropriate volume and is appropriate content

  Yes

  No

  N/A

• TVs are set to a ESPN, ESPN2 or other approved channels

  Yes

  No

  N/A

• HVAC is set to the appropriate level

  Yes

  No

  N/A

Image and Grading

• All BOH Krewe wearing VooDoo hats

  Yes

  No

  N/A

• All Krewe wearing clean and serviceable VooDoo shirts

  Yes

  No

  N/A

• All Krewe wearing clean blue jeans and slip resistant shoes

  Yes

  No

  N/A

• All Krewe practicing good hygiene procedures and BOH Krewe wearing gloves

  Yes

  No

  N/A

• Store is properly staffed

  Yes

  No

  N/A

Krewe working the floor

• Krewe interacts with guests in a friendly manner offer "welcome and goodbye" to all guests with smiles

  Yes

  No

  N/A

• Krewe is pre-bussing tables and refilling drinks as needed

  Yes

  No

  N/A

• Krewe keeps dining room clean and reset

  Yes

  No

  N/A

Krewe working the Registers

• Krewe smiles and welcomes each guest

  Yes

  No

  N/A

• Krewe recognizing FTG and explaining the menu options in a friendly manner

  Yes

  No

  N/A

• Krewe is demonstrating proper menu knowledge

  Yes

  No

  N/A

• Krewe understands and is able to explain all specials and promotions to guests

  Yes

  No

  N/A

• Krewe explains the survey program to every guest at the register or in dining room

  Yes

  No

  N/A

• Krewe understands Expo procedure and can perform as needed

  Yes

  No

  N/A

• Krewe has been properly trained and validated to run stations

  Yes

  No

  N/A

Krewe working BOH

• BOH Krewe is knowledgeable and proficient in safety and sanitation procedures

  Yes

  No

  N/A

• Krewe is food certified within 30 days of hire date

  Yes

  No

  N/A

• When visible to guest, Krewe practices 10-4 rule

  Yes

  No

  N/A

• Krewe members are knowledgeable and responsible for the station they are working

  Yes

  No

  N/A

• Krewe has been properly trained and validated to be at station

  Yes

  No

  N/A

Manager Shift Awareness

• Station coverage is sufficient for sales volume

  Yes

  No

  N/A

• Coaching and feedback is used at all stations to improve performance

  Yes

  No

  N/A

• Manager makes time to visit and work on each station and is not locked on just one station

  Yes

  No

  N/A

• Manager is actively interacting with guests and performing table visits and interacting with guests on cashier line

  Yes

  No

  N/A

• Manager is aware of and understands sales and labor goals for the day and the week and is also aware of current shift performance compared to goals

  Yes

  No

  N/A