Wakefield Management Team

• Week Number

• Branch Name/Number

• Conducted on

  Date

• Prepared by

Volume

• What was your total volume for last week?

• What was your performance against target for Volume last week?

  < 90%

  90% - 99%

  100% - 110%

  110% +

• Action Plan

• Action Plan

Attach Metrics

• What was your HT Geek for last week?

  < 50%

  50% - 60%

  60% +

• What was your LT Geek for last week?

  < 10%

  10% - 15%

  15% +

• What was your ASR for last week?

  < 25%

  25% - 35%

  35% >

• Did you sell a fixed line?

  Yes

  No

  N/A

• Attach Metrics - What Went Well?

• Attach Metrics - Action plan

Putting Customer at Our Hearts

• What was your Timestamp % last week?

  < 60%

  60% - 85%

  85% - 95%

  95% >

• WELL DONE!

• Any employee under 60% will be formally managed.

• Please give exact %

• Action plan (Please detail fall out data)

• Action plan (Please detail fall out data)

• What is your WCSS currently for this month?

  < 70%

  70% - 80%

  80% - 90%

  90% - 100%

• Action Plan

• Action Plan

• AWESOME PERFORMANCE, WELL DONE!

• What went well? How will you keep the consistency?

• Please select your name

  Lianne

  Kelly

OPERATIONAL

• All day to day operational jobs completed on time and to company standards?

  Off

  On

• 2 x MSC performed by yourself

• Banking completed every day

• All iPhone returns/trade-ins/exchanges doubles checked for FMiP

• Till audit done in both stores

• 2nd/Faulty list cleared when completing returns

• Detail any outstanding issues

GRC

• 5 detailed observations with team members completed for last week?

  Yes

  No

• Please upload all observations sheets

  Media

• Actions for this week?

• How would you rate Trinitys greeting & acknowledgement last week?

• How would you rate Ridings greeting & acknowledgement last week?

• What went well?

• Please detail any specific issues & how we can improve this week?

PEOPLE

• How would you rate the teams engagement for last week?

• What went well?

• How can we improve?

• Development objectives for this week?

• Face to face brief with team completed every morning?

  Yes

  No

• Please detail why

• De-brief sent to management group every shift COP?

  Yes

  No

• Whatsapp brief completed every morning by management?

  Yes

  No

• What brief tactics worked for us last week?

• What can we do better?

• All CC weekly reviews completed with the team?

  Yes

  No

• Which consultants did you complete?

  Select Ryan Liz Tom Mo Nicki Kieran Brad Kayleigh

  • Ryan
  • Liz
  • Tom
  • Mo
  • Nicki
  • Kieran
  • Brad
  • Kayleigh

• Feedback from reviews

STORE STANDARDS

• How would you rate Ridings store standards?

• Details

• How would you rate Trinity store standards?

• Details

• All POS to plan, with price reactions done daily?

  Yes

  No

Personal Development

• What are your main areas of focus this week?

• How will you measure success?

• What are your plans to achieve this?

• What support will you need from me?

Summary

• AM Summary