Weekday MOD Report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Lobby experience

• Lobby<br>All luggage trolleys are polished<br>All lights are working properly<br>Lobby is cool & fresh<br>Welcome sensory: white tea scent / music / botanical<br>Cleanliness & condition: flooring / walls / doors / ceiling

  Yes

  No

  N/A

• Public area<br>All information displays are on time & correct<br>Public rest rooms are clean & fresh<br>All elevator are working properly & clean<br>All associates are friendly, attentive with on brand grooming & uniform

  Yes

  No

  N/A

Seasonal Taste

• Arrival experience<br>Warm greeting, lighting, music<br>Manager on duty<br>

  Yes

  No

  N/A

• Buffet quality<br>All foods are fresh and on brand presentation <br>All foods are displayed with label <br>Buffet stations are clean & tidy<br>Enough food & table wares

  Yes

  No

  N/A

Westin executive club

• Arrival experience<br>Warm greeting, lighting, music<br>Manager on duty<br>

  Yes

  No

  N/A

• Buffet quality<br>All foods are fresh and on brand presentation <br>All foods are displayed with label<br>Buffet stations are clean & tidy<br>Enough food & table wares

  Yes

  No

  N/A

Voice of customers

• 1. Guest room #

• Company/ Title /SPG Status

• Guest comments:

• 2. Guest room #

• Company/ Title /SPG Status

• Guest comments:

• 3. Venue

• Guest name / SPG Status/ Contact information

• Guest comments:

• Additional Guest comments :

• Any defect / outstanding story you would like to mention?

  Yes

  No

  N/A