Weekly manager one to one

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sales

• Sales result

• What were the sales Lfl?

  5%+

  0-5%

  negative

• Period sales result

• What is the period sales Lfl?

  up

  down

Awp sales

• Awp sales result

• Were refills completed every day?

  Yes

  No

  N/A

• Were we above awp base sales?

  Yes

  No

  N/A

Stocks

• Was the wet stock green?

  Yes

  No

  N/A

• What was the wet stock result?

  over £1 gain

  loss of up to £30

  loss of over £30

• Was the food stock green?

  Yes

  No

  N/A

• What was the food stock result?

  £80 or under loss

  £80-£120

  over£120 loss

Dmlb completion

• Were dmlbs completed correctly?

  yes

  no

• If not by whom?

Cash

• What was the cash result?

  gain

  loss of up to £10

  loss of over £10

• Has cash issues been dealt with and/or investigated?

  Yes

  No

  N/A

Hours

• Were hours saved when possible?

  Yes

  No

  N/A

Cqsma

• What were the cqsma results in the pub?

• 1st score result

  100%

  over 90%

  over 85%

  under 85%

  none

• 2nd score result?

  100%

  over 90%

  over 85%

  under 85%

  none

• 3rd score result?

  100%

  over 90%

  over 85%

  under 85%

  none

• Have any cqsma scores been dealt with adequately?

  Yes

  No

  N/A

Communication

• Is there evidence of good communication in the pub?

  Yes

  No

  N/A

One to ones

• Is there evidence of any one to ones being completed?

  Yes

  No

  N/A

Kitchen card

• Was the kitchen card completed every day on time?

  yes

  no

Line checks

• Were line checks completed by everybody?

  yes

  no

Pub on a page

• Did we get all greens across the board?

  Yes

  No

  N/A

Complaints

• Did we receive any complaints?

  no

  yes

  more than 1

• What has been done about them?

• Have they been dealt with adequately?

  Yes

  No

  N/A

Food times

• What were the food times?

  under 9 minutes

  under 10 minutes

  over 10 minutes

  over 10.50 minutes

Cellar

• Was the cellar clean tidy and organised?

  yes

  no

• Was there any issues with rotation?

  no

  yes

Main pub focus areas

• What were the pub main focus areas?

• Were these focus areas managed adequately?

  Yes

  No

  N/A

Jobs list

• Was the jobs list adequately completed?

  yes

  partly

  no

Voids and faults

• What were the faults last week?

  under £30

  under £50

  over £50

• What were the voids last week?

  under £30

  under £50

  over £50

Email correspondence

• Were emails dealt with appropriately?

  Yes

  No

  N/A

Did we appear on any reports?

• Did we stay off all reports?

  Yes

  No

  N/A

Cleanliness

• Was the pub clean in general?

  Yes

  No

  N/A

• Was all weekly cleaning completed?

  Yes

  No

  N/A

• Were the cleaners managed and discussed throughout the team?

  Yes

  No

  N/A

Lateness/attendance

• Were there any occasions of absence and/or lateness?

• Were these occasions adequately dealt with?

  Yes

  No

  N/A

Staff issues

• Were there any staff issues?

• Were staff issues dealt with?

  Yes

  No

  N/A

Any other issues

• Were there any other issues?

• Were the issues dealt with?

  Yes

  No

  N/A

• Add media

  Media