Service Manager - duplicate

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Last Weeks One on One Follow up

• Are all points auctioned and finalised from last weeks meeting?

  Yes

  No

  N/A

• pre -opening checks completed/scales/eas

  Yes

  No

  N/A

Sales Planning

• Review Next Weeks Brochure and adjust Sales Plan where required

  Yes

  No

  N/A

• Review PL screen for 2 weeks out on 40% discount

  Yes

  No

  N/A

• gap scan completed 7 days

  Yes

  No

  N/A

• sales versus budget last week

  Yes

  No

  N/A

• plano-grams up to date

  Yes

  No

  N/A

• newspapers on show during trade 7 days

  Yes

  No

  N/A

• Comments

Wage Planning

• operating ratio last week 100%

  Yes

  No

  N/A

• wages versus budget last week

  Yes

  No

  N/A

• wages versus plan

  Yes

  No

  N/A

• Next Week's Wage Budget

• Next Week's Wage Plan

• 2 Weeks Wage Budget

• 2 Week's Sales Plan

• staff working to contracts/adjustment sheets completed

  Yes

  No

  N/A

• training/6/10 completed

  Yes

  No

  N/A

• toil /excessive leave plan followed

  Yes

  No

  N/A

• holiday plan up to date

  Yes

  No

  N/A

Shrinkage

• register shorts full investigations completed

  Yes

  No

  N/A

• tobacco signage

  Yes

  No

  N/A

• scanning policy,s last week

  Yes

  No

  N/A

• back of house smp/house keeping

  Yes

  No

  N/A

• excessive funds over $2500 investigated

  Yes

  No

  N/A

• excessive voids investigated

  Yes

  No

  N/A

• excessive dissection dumps investigated

  Yes

  No

  N/A

• system access up to date /last check

  Yes

  No

  N/A

• no sales investigated

  Yes

  No

  N/A

• refunds investigated

  Yes

  No

  N/A

• key register completed 100%

  Yes

  No

  N/A

• are all investigations completed

  Yes

  No

  N/A

General Business

• Comments

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• Department Manager

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