West 5 North Pod Developing Engineer Pack v1.1

• Prepared by

• For

• Team:

  Select W0501 W0502 W0503 W0504 W0505 W0506

  • W0501
  • W0502
  • W0503
  • W0504
  • W0505
  • W0506

• Engineer:

  Yes

  No

  N/A

• Engineer:

  Select 4229 Leon Gordon BTI4 Rob Swapp FS2176 Ed Blamiers FS2922 Rich Maslen FS2933 Lee Shlusar FS2977 Ric Huntley FS2984 Matt Thorne FS3336 Pete Rattew FS3387 Andy Evans FS3511 Mark Hooper FS3630 Rob Rowe FS3691 Pete Cornish FS3972 Colin Woods FS4080 Mark Routley FS4353 Laurie Maycock FS5487 Steve Wright FS5490 Anthony Nelson

  • 4229 Leon Gordon
  • BTI4 Rob Swapp
  • FS2176 Ed Blamiers
  • FS2922 Rich Maslen
  • FS2933 Lee Shlusar
  • FS2977 Ric Huntley
  • FS2984 Matt Thorne
  • FS3336 Pete Rattew
  • FS3387 Andy Evans
  • FS3511 Mark Hooper
  • FS3630 Rob Rowe
  • FS3691 Pete Cornish
  • FS3972 Colin Woods
  • FS4080 Mark Routley
  • FS4353 Laurie Maycock
  • FS5487 Steve Wright
  • FS5490 Anthony Nelson

• Engineer:

  Select BTO6 Steve Sanham FS1136 James Parkinson FS1307 Dave Spink FS2177 Stu Andrews FS3266 Ricky Whale FS3688 Graeme Garwood FS3968 Neil Horrell FS4042 Iain Gaines FS4200 Steve Hall FS4248 Tom Gosney FS4292 Gavin Parker FS4394 Chris Plowman FS4374 Paul Cross FS5548 Sean Voyle

  • BTO6 Steve Sanham
  • FS1136 James Parkinson
  • FS1307 Dave Spink
  • FS2177 Stu Andrews
  • FS3266 Ricky Whale
  • FS3688 Graeme Garwood
  • FS3968 Neil Horrell
  • FS4042 Iain Gaines
  • FS4200 Steve Hall
  • FS4248 Tom Gosney
  • FS4292 Gavin Parker
  • FS4394 Chris Plowman
  • FS4374 Paul Cross
  • FS5548 Sean Voyle

• Date of visit:

  Date

• Original Job number:

• Job Type:

  Install

  Service Call

  Moving Home

• Date of original job:

  Date

• Reason for visit?

  Select Post Check Cancellation Check Complaint HomeSafe Coaching Damage Claim

  • Post Check
  • Cancellation Check
  • Complaint
  • HomeSafe
  • Coaching
  • Damage Claim

DAMAGE CLAIM:

• Explanation of damage:

• Record of findings:

• Supporting photos:

  Media

HOMESAFE:

COACHING:

• Details of coaching given:

• Details of anything to be followed up:

• Any relevant pictures:

  Media

POST CHECK:

• Record of findings?

• Supporting photo's:

  Media

COMPLAINT:

• What was the complaint?

• Record of findings?

• Supporting photo's:

  Media

CANCELLATION CHECK:

• What was the original job cancelled down for?

  No Line of Sight

  DAT/SAT

  Access Issues

  H&S Impossible

  Other

• Cancelation reason?

• Record of findings:

• Supporting photo's:

  Media

Follow up questions:

• Follow up questions:

• Did you receive an ETA from the Engineer?

  Yes

  No

• Did the Engineer arrive within the ETA?

  Yes

  No

• Did the Engineer update you regarding his ETA?

  Yes

  No

• Did the Engineer explain the On Demand service to you?

  Yes

  No

• Did the Engineer leave his contact details with you?

  Yes

  No

• Were you happy with the visit and the work carried out?

  Yes

  No

• Please record why not, and what we could have done better?

• Record of findings (or any additional comments from the customer) to be recorded:

• TM:

  Sign

• Engineer:

  Sign