Title Page
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Conducted on
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Conducted by
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Location
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Manager of Shift
House Proud Questions
Entrances and car-parking
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Fuel totem brand signs, lit and in good repair
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Car Park signage is clean
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Carpark lights in good repair and fully working
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Directional signage, in good repair, clean and lights working
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Road markings and directions legible
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Potholes filled or marked to avoid
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Dog drinking water clean with fresh water
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Dog walking areas clearly marked with brand signage and kept litter free
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Disabled bays clearly marked and easy to find
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Family bays clearly marked and easy to find
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Clear directions to HGV and coach park
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Kerb stones clean
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Picnic tables and sheds ready for use
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Grass areas well groomed
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Plants and trees not overgrown and signage can be seen easily
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Fencing in good order as necessary
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Signage and lights working (Hours of darkness)
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Zebra crossings well marked and lit.
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Bins not overflowing and clean
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Coffee cup holders not overflowing and clean
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Generally litter free
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Slabs clean,chewing gum free and no trip hazards
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Windows clean and smear free
Coach Parking
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Coach park-signed well and easy to find
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Clear white lines with coach only messages
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Safe passageways for customers to access amenity building
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Litter free with bins available
First impressions
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Automatic doors working with safety stickers in position
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Over door heaters and air curtains working
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Door mat in good condition and clean
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Glass doors smear free
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Wet floors signs being used appropriately
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Directional signage that is clear to customer journey
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Ventilation units working and dust free - feels comfortable and correct of time of year
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Walls, celings and floors clean and in general good condition
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Lighting working and bright
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Colleagues engaging with customers and in correct uniforms with lanyards and name badges
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Evidence of "speedy table clearing"
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Floors - clean and in good repair
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Tables and chairs clean, in working order and free from debris
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Self service coffee machine working, clean and well maintained
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A Boards clean and in the correct location
Toilets Male
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Toilets-First impressions do they look and smell fresh
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Air freshener stocked and working
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Soap dispensers-full
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Urinals-clean
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Lights-working and bright
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Seats-not broken and clean
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Taps-clean and working. Hot water is hot and cold is cold
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Sinks-clean
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Mirrors-smear and graffiti free
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Hand dryers -clean dust free and working
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Cleaning cupboard with correct equipment, clean and secure
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Coat hangers in place on every toilet
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Cubicle walls-clean, no holes or damage and graffti free
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Vents in ceiling clean
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Floor surfaces clean and dry
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Door locks - in place and working in every toilet
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Hourly toilet checks complete
Toilets Female
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Toilets-First impressions do they look and smell fresh
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Air freshener stocked and working
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Soap dispensers-full
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Lights-working and bright
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Seats-not broken and clean
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Taps-clean and working. Hot water is hot and cold is cold
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Sinks-clean
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Mirrors-smear and graffiti free
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Hand dryers -clean dust free and working
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Cleaning cupboard with correct equipment, clean and secure
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Coat hangers in place on every toilet
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Cubicle walls-clean, no holes or damage and graffti free
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Vents in ceiling clean
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Floor surfaces clean and dry
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Door locks - in place and working in every toilet
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Sanitary bins clean and not overflowing
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Hourly toilet checks complete
Showers
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First impressions do they look and smell fresh
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Shower heads clean
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Fans and ceilngs clean
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Walls clean and no graffitti
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Bins are clean and emptied regularly (not overflowing)
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Shower bench in good order
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Water runs at the correct temperature (Hot is hot, cold is cold)
Changing Places -Disabled Toilets
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Clean, tidy and in good order
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Ceiling hoist -clean and in working order
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Height adjustable bench -clean and in working order
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Toilet rolls and soap dispensers full
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Alarm-working and cord not tangled
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Hourly toilet checks complete
Baby Changing
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Walls, floors clean and in good order
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Changing bed clean with clean mat and liners available
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All equipment in working order
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Nappy bin clean and not overflowing
Colleague Toilets
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Toilets-First impressions do they look and smell fresh
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Air freshener stocked
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Soap dispensers -full
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Urinals-clean
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Lights-working and bright
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Seats-not broken and clean
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Taps-clean and working. Hot water is hot and cold is cold
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Sinks-clean
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Mirrors-smear and graffiti free
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Hand dryers -clean dust free and working
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Cleaning cupboard with correct equipment, clean and secure
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Cubicle walls-clean, no holes or damage and graffti free
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Bins are clean and emptied regularly (not overflowing)
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Vents in ceiling clean
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Floor surfaces clean and dry
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Door locks - in place and working in every toilet
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Lockers-clean and doors intact with locks or padlocks
Colleague Room
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Areas bright and freshly painted
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Clean walls, ceilings and floors
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Feeling comfotable, relaxing and inviting
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TV working if applicable
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Microwaves and fridges in working order
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Communication boards-update, relevant and engaging
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Furniture in good order with eating facilities
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All colleague personal items in lockers
Back of House including office areas
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Corridors clean floor
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Doors and frames clean
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Internal glass clean
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Walls clean and freshly painted
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Air con units clean
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Cleaning rota in place
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Posters and colleague information boards up to date and relevant
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Carpets clean (if applicable)
Offices
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Generally clean and tidy-good working environment
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Chair-intact and clean
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Desk-tidy and clean
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Computers-working order
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Bins-not overflowing
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Notice boards up to date and relevant
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Filing cabinet-secure
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IT equipment in good order and sufficient workstations
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Security-doors locked & code changed regularly
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Lighting-working and bright
Safety
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Review last Food Alert audit and House Proud audit to check all actions complete
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Colleague noticeboard up to date
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Fire Doors intact and working-free from obstruction and closed
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Defibrillators in place with spare pads-evidence of being monitored
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Fire extinguishers wall mounted and checked by engineer
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Fire escape routes signposted & clear
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Chemical cupboard -secure and clean, tidy and well stocked
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Site BCP and emergency procedures up to date
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First Aid supplies in stock and in date
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Site and department Risk Assessments in place and in date
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Fire evacuation point clearly marked and team aware
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ALERT65 - Property Certificates in date and no open actions
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ALERT65 - Accidents and Incidents completed correctly
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ALERT65 - Food Complaints completed correctly
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Are all pest control recommendations actioned
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Have all maintenance issues been logged
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Nitrous Oxide is locked away
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COSHH data sheets available
Filling Station
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Name the Manager on Shift today?
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Coffee machines - calibration, cleanliness and good order
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Food Safety - Check dates, rotation of product, cross contamination (FOH & BOH)
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ALERT65 check - temp control, cleaning schedules etc
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Cleaning chemicals and equipment in place and available - include check of chemical storage
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Fridge temperatures - 1 - 8, seals in tact, clean and tidy
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Fridge shelves clean and vents free from dust
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Freezer temperatures - 18 - 23, seals in tact, clean and tidy, no ice build up
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Freezer shelves clean and vents free from dust
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Ice machine - clean internal and external, evidence of cleaning records
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Lighting in place and in tact
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Floor, walls, ceiling - clean, tidy and undamaged
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Refuse - bins clean and waste segregated as appropriate, minimal amounts
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Dishwasher - Clean, temperature at the right level, good working order
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Sinks - clean, water runs at correct temperature and undamaged
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Handwash sinks - water correct temperature with soap, blue roll and sanitiser
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Is there a two stage clean procedure in place for raw and RTE foods in the kitchen preparation area
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Racking/Shelving - Clean, Tidy and undamaged
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Cleaning - rota in place and reflects condition observed
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PPE in place, evidence of use, in good condition
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Are all open products on display appropriately & fully stocked, well presented, Clearly labelled & priced, Visibly fresh & appealing
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Are all open products free from evidence of any allergen cross contamination
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Milk jug is changed for every drink
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Colour coded milk jugs are being used and colleagues aware of colours
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All milk jugs have temperature strips in place and colleagues aware of temperature
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Was the condiment unit fully stocked, clean and tidy
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Floor surface clean
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Adequate stock of bags on open displays
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Knives sharp and clean (separate knives for RTE and Raw)
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Correct use of colour coded chopping boards
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Correct use of colour coded cloths
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Correct use of colour coded equipment
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Allergen tickets available for all open and loose products
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Ask a colleague two allergen questions and check they follow the correct procedure
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Are all temperature probes working & calibrated
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All colleagues displaying a name badge/lanyard
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All colleagues delivering service with a smile
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All colleagues wearing the correct uniform and look presentable
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Were you acknowledged if there was a long queue
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Was the colleague warm and friendly
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All colleagues following the uniform policy of hair tied back, clean nails and no jewelry
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If more than 5 customers in a queue were there more than 2 tills in operation
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Order 1 Coffee. Is it made to the correct specification
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Choose 1 Hot Product. Is it made to the correct specification
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How long did it take from joining the queue to receive your order?
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Full product availability today
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Do colleagues understand product control times
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All colleagues selling fuel are Sure Site trained
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Refusals log being completed
Deli and Shop
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Name the Manager on Shift today?
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Coffee machines - calibration, cleanliness and good order
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Food Safety - Check dates, rotation of product, cross contamination (FOH & BOH)
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ALERT65 check - temp control, cleaning schedules etc
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Cleaning chemicals and equipment in place and available - include check of chemical storage
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Fridge temperatures - 1 - 8, seals in tact, clean and tidy
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Fridge shelves clean and vents free from dust
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Freezer temperatures - 18 - 23, seals in tact, clean and tidy, no ice build up
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Freezer shelves clean and vents free from dust
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Ice machine - clean internal and external, evidence of cleaning records
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Lighting in place and in tact
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Floor, walls, ceiling - clean, tidy and undamaged
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Refuse - bins clean and waste segregated as appropriate, minimal amounts
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Dishwasher - Clean, temperature at the right level, good working order
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Sinks - clean, water runs at correct temperature and undamaged
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Handwash sinks - water correct temperature with soap, blue roll and sanitiser
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Racking/Shelving - Clean, Tidy and undamaged
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Cleaning - rota in place and reflects condition observed
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PPE in place, evidence of use, in good condition
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Are all open products on display appropriately & fully stocked, well presented, Clearly labelled & priced, Visibly fresh & appealing
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Are all open products free from evidence of any allergen cross contamination
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Milk jug is changed for every drink
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Colour coded milk jugs are being used and colleagues aware of colours
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All milk jugs have temperature strips in place and colleagues aware of temperature
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Was the condiment unit fully stocked, clean and tidy
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Floor surface clean
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Adequate stock of bags on open displays
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Correct use of colour coded tongs
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Knives sharp and clean
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Correct use of colour coded knives and wires (cheese)
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Correct use of colour coded chopping boards
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Correct use of colour coded cloths
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Correct use of colour coded equipment
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Allergen tickets available for all open and loose products
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Ask a colleague two allergen questions and check they follow the correct procedure
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Are all temperature probes working & calibrated
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All colleagues displaying a name badge/lanyard
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All colleagues delivering service with a smile
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All colleagues wearing the correct uniform and look presentable
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Were you acknowledged if there was a long queue
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Was the colleague warm and friendly
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All colleagues following the uniform policy of hair tied back, clean nails and no jewelry
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If more than 5 customers in a queue were there more than 2 tills in operation
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Order 1 Coffee. Is it made to the correct specification
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Choose 1 Gelato. Is it made to the correct specification
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Is the nut gelato in the correct location with a red spatula
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Is the vegan gelato in the correct location with a green spatula
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Are all wafers and cones dated
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Do colleagues understand the correct temperature of Gelato (-13)
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Do colleagues understand the correct weight of one scoop (100g)
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Are all loose products date labelled with batch codes
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Is the cheese diary in use and used correctly
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Do the cheese tickets fully specify if pasteurised or unpasteurised
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Are the colleagues on the cheese deli using separate equipment for pasteurised, unpasteurised and blue
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How long did it take from joining the queue to receive your order?
Cafe
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Name the Manager on Shift today?
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Coffee machines - calibration, cleanliness and good order
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Food Safety - Check dates, rotation of product, cross contamination (FOH & BOH)
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ALERT65 check - temp control, cleaning schedules etc
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Cleaning chemicals and equipment in place and available - include check of chemical storage
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Fridge temperatures - 1 - 8, seals in tact, clean and tidy
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Fridge shelves clean and vents free from dust
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Freezer temperatures - 18 - 23, seals in tact, clean and tidy, no ice build up
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Freezer shelves clean and vents free from dust
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Ice machine - clean internal and external, evidence of cleaning records
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Lighting in place and in tact
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Floor, walls, ceiling - clean, tidy and undamaged
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Refuse - bins clean and waste segregated as appropriate, minimal amounts
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Dishwasher - Clean, temperature at the right level, good working order
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Sinks - clean, water runs at correct temperature and undamaged
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Handwash sinks - water correct temperature with soap, blue roll and sanitiser
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Racking/Shelving - Clean, Tidy and undamaged
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Cleaning - rota in place and reflects condition observed
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PPE in place, evidence of use, in good condition
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Digital screens working
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Self service screen working (Gloucester)
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Are all open products on display appropriately & fully stocked, well presented, Clearly labelled & priced, Visibly fresh & appealing
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Are all open products free from evidence of any allergen cross contamination
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Milk jug is changed for every drink
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Colour coded milk jugs are being used and colleagues aware of colours
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All milk jugs have temperature strips in place and colleagues aware of temperature
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Was the condiment unit fully stocked, clean and tidy
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Floor surface clean
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Adequate stock of bags on open displays
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Knives sharp and clean
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Correct use of colour coded chopping boards
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Correct use of colour coded cloths
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Correct use of colour coded equipment
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Allergen tickets available for all open and loose products
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Ask a colleague two allergen questions and check they follow the correct procedure
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4 Hour rule being followed for ambient products
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Are all temperature probes working & calibrated
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All colleagues displaying a name badge/lanyard
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All colleagues delivering service with a smile
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All colleagues wearing the correct uniform and look presentable
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Were you acknowledged if there was a long queue
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Was the colleague warm and friendly
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All colleagues following the uniform policy of hair tied back, clean nails and no jewelry
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If more than 5 customers in a queue were there more than 2 tills in operation
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Order 1 Coffee. Is it made to the correct specification
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Choose 1 Hot Product. Is it made to the correct specification
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How long did it take from joining the queue to receive your order?
Back of House Kitchen
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Name the Manager on Shift today?
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Food Safety - Check dates, rotation of product, cross contamination (FOH & BOH)
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ALERT65 check - temp control, cleaning schedules etc
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Cleaning chemicals and equipment in place and available - include check of chemical storage
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Fridge temperatures - 1 - 8, seals in tact, clean and tidy
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Fridge shelves clean and vents free from dust
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Freezer temperatures - 18 - 23, seals in tact, clean and tidy, no ice build up
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Freezer shelves clean and vents free from dust
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Ice machine - clean internal and external, evidence of cleaning records
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Lighting in place and in tact
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Floor, walls, ceiling - clean, tidy and undamaged
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Refuse - bins clean and waste segregated as appropriate, minimal amounts
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Dishwasher - Clean, temperature at the right level, good working order
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Sinks - clean, water runs at correct temperature and undamaged
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Handwash sinks - water correct temperature with soap, blue roll and sanitiser
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Racking/Shelving - Clean, Tidy and undamaged
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Cleaning - rota in place and reflects condition observed
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PPE in place, evidence of use, in good condition
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Are all open products free from evidence of any allergen cross contamination
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Are all open products free from evidence of any cross contamination
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Floor surface clean
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Knives sharp and clean
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Correct use of colour coded knives
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Correct use of colour coded chopping boards
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Correct use of colour coded cloths
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Correct use of colour coded equipment
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Ask a colleague two allergen questions and check they follow the correct procedure
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Are all temperature probes working & calibrated
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All colleagues wearing the correct uniform and look presentable
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All colleagues following the uniform policy of hair tied back, clean nails and no jewelry
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Are allergen labels being correctly used on products
Play
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Name the Manager on Shift today?
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Coffee machines - calibration, cleanliness and good order
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Food Safety - Check dates, rotation of product, cross contamination (FOH & BOH)
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ALERT65 check - temp control, cleaning schedules etc
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Cleaning chemicals and equipment in place and available - include check of chemical storage
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Fridge temperatures - 1 - 8, seals in tact, clean and tidy
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Fridge shelves clean and vents free from dust
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Freezer temperatures - 18 - 23, seals in tact, clean and tidy, no ice build up
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Freezer shelves clean and vents free from dust
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Ice machine - clean internal and external, evidence of cleaning records
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Lighting in place and in tact
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Floor, walls, ceiling - clean, tidy and undamaged
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Refuse - bins clean and waste segregated as appropriate, minimal amounts
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Dishwasher - Clean, temperature at the right level, good working order
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Sinks - clean, water runs at correct temperature and undamaged
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Handwash sinks - water correct temperature with soap, blue roll and sanitiser
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Racking/Shelving - Clean, Tidy and undamaged
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Cleaning - rota in place and reflects condition observed
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PPE in place, evidence of use, in good condition
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Are all open products on display appropriately & fully stocked, well presented, Clearly labelled & priced, Visibly fresh & appealing
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Are all open products free from evidence of any allergen cross contamination
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Milk jug is changed for every drink
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Colour coded milk jugs are being used and colleagues aware of colours
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All milk jugs have temperature strips in place and colleagues aware of temperature
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Was the condiment unit fully stocked, clean and tidy
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Floor surface clean
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Adequate stock of bags on open displays
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Knives sharp and clean
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Correct use of colour coded chopping boards
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Correct use of colour coded cloths
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Correct use of colour coded equipment
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Allergen tickets available for all open and loose products
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Ask a colleague two allergen questions and check they follow the correct procedure
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Are all temperature probes working & calibrated
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All colleagues displaying a name badge/lanyard
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All colleagues delivering service with a smile
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All colleagues wearing the correct uniform and look presentable
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Were you acknowledged if there was a long queue
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Was the colleague warm and friendly
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All colleagues following the uniform policy of hair tied back, clean nails and no jewelry
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If more than 5 customers in a queue were there more than 2 tills in operation
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Childrens Play area clean, tidy and safe
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Microwave clean and tidy
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Bottle warmer clean with clean water
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Seating areas clean and tidy internally and externally
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Order 1 Coffee. Is it made to the correct specification
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Choose 1 Hot Product. Is it made to the correct specification
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Choose 1 Flatbread. Is it made to the correct specification and weight
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How long did it take from joining the queue to receive your order?
Rear of Building
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‘No Entry’ clearly marked
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Doors locked and building secure
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Cameras in position and night cameras (if available)
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Delivery bays clean and tidy
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Bell working for attention
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Compactor clean and working -over 18s sign in place
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Food bins clean and not overfollowing
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Bailer working and clean- bails 3 metres from building
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Rear doors closed to prevent pest access
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Area is litter/crate free
Colleague Communication
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Ask a colleague three questions from this weeks Catering and Retail bulletins. Are they aware of key updates
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Ask a colleague a question from this weeks Nabil video. Are they aware of key updates?
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Ask a number of colleagues to name and describe three craft producers we work with. Are they able to name the producers?
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The site has regular weekly Huddles
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The Operations Manager posts videos to update colleagues
Training
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All Managers have completed Level 3 Food Safety Highfield Training
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All Managers have completed Level 3 Health & Safety Highfield Training
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Site has a Health & Safety Pathway completion rate of 90% and above
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Site has a Food Safety Pathway completion rate of 90% and above
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Is there a First Aider on shift today and is their name displayed on the colleague noticeboard
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Is there a Fire Warden on shift today and is their name displayed on the colleague noticeboard
Security
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Parking areas well lit
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Rear entrance locked
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Store rooms locked
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Cash windows mirrored
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Cameras on exits
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Night cameras on exits
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Panic button working
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Filling Station cameras
Overall Impressions
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Please provide key positives from todays visit?
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Please provide areas of improvement from todays visit?
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Please name colleagues who stood out to you today?
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There is a visible Manager presence on shift today
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The correct deployment model being used today