WF House Proud Truckstop

• Conducted on

  Date

• Conducted by

• Location
  Address

• Manager of Shift

Entrances and car-parking

• Fuel totem brand signs, lit and in good repair

  Yes

  No

  N/A

• Car Park signage is clean

  Yes

  No

  N/A

• Carpark lights in good repair and fully working

  Yes

  No

  N/A

• Directional signage, in good repair, clean and lights working

  Yes

  No

  N/A

• Road markings and directions legible

  Yes

  No

  N/A

• Potholes filled or marked to avoid

  Yes

  No

  N/A

• Dog drinking water clean with fresh water

  Yes

  No

  N/A

• Dog walking areas clearly marked with brand signage and kept litter free

  Yes

  No

  N/A

• Disabled bays clearly marked and easy to find

  Yes

  No

  N/A

• Family bays clearly marked and easy to find

  Yes

  No

  N/A

• Clear directions to HGV and coach park

  Yes

  No

  N/A

• Kerb stones clean

  Yes

  No

  N/A

• Picnic tables and sheds ready for use

  Yes

  No

  N/A

• Grass areas well groomed

  Yes

  No

  N/A

• Plants and trees not overgrown and signage can be seen easily

  Yes

  No

  N/A

• Fencing in good order as necessary

  Yes

  No

  N/A

• Signage and lights working (Hours of darkness)

  Yes

  No

  N/A

• Zebra crossings well marked and lit.

  Yes

  No

  N/A

• Bins not overflowing and clean

  Yes

  No

  N/A

• Coffee cup holders not overflowing and clean

  Yes

  No

  N/A

• Generally litter free

  Yes

  No

  N/A

• Slabs clean,chewing gum free and no trip hazards

  Yes

  No

  N/A

• Windows clean and smear free

  Yes

  No

  N/A

Coach/HGV Parking

• Coach park-signed well and easy to find

  Yes

  No

  N/A

• HGV park-signed well and easy to find

  Yes

  No

  N/A

• Clear white lines with coach only/HGV only messages

  Yes

  No

  N/A

• Safe passageways for customers to access amenity building

  Yes

  No

  N/A

• Coach park free of HGV traffic & vice versa

  Yes

  No

  N/A

• Litter free with bins available

  Yes

  No

  N/A

First impressions

• Automatic doors working with safety stickers in position

  Yes

  No

  N/A

• Over door heaters and air curtains working

  Yes

  No

  N/A

• Door mat in good condition and clean

  Yes

  No

  N/A

• Glass doors smear free

  Yes

  No

  N/A

• Wet floors signs being used appropriately

  Yes

  No

  N/A

• Directional signage that is clear to customer journey

  Yes

  No

  N/A

• Ventilation units working and dust free - feels comfortable and correct of time of year

  Yes

  No

  N/A

• Walls, celings and floors clean and in general good condition

  Yes

  No

  N/A

• Lighting working and bright

  Yes

  No

  N/A

• Colleagues engaging with customers and in correct uniforms with lanyards and name badges

  Yes

  No

  N/A

• Evidence of "speedy table clearing"

  Yes

  No

  N/A

• Floors - clean and in good repair

  Yes

  No

  N/A

• Tables and chairs clean, in working order and free from debris

  Yes

  No

  N/A

• Self service coffee machine working, clean and well maintained

  Yes

  No

  N/A

• A Boards clean and in the correct location

  Yes

  No

  N/A

Toilets Male

• Toilets-First impressions do they look and smell fresh

  Yes

  No

  N/A

• Air freshener stocked and working

  Yes

  No

  N/A

• Soap dispensers-full

  Yes

  No

  N/A

• Urinals-clean

  Yes

  No

  N/A

• Lights-working and bright

  Yes

  No

  N/A

• Seats-not broken and clean

  Yes

  No

  N/A

• Taps-clean and working. Hot water is hot and cold is cold

  Yes

  No

  N/A

• Sinks-clean

  Yes

  No

  N/A

• Mirrors-smear and graffiti free

  Yes

  No

  N/A

• Hand dryers -clean dust free and working

  Yes

  No

  N/A

• Cleaning cupboard with correct equipment, clean and secure

  Yes

  No

  N/A

• Coat hangers in place on every toilet

  Yes

  No

  N/A

• Cubicle walls-clean, no holes or damage and graffti free

  Yes

  No

  N/A

• Vents in ceiling clean

  Yes

  No

  N/A

• Floor surfaces clean and dry

  Yes

  No

  N/A

• Door locks - in place and working in every toilet

  Yes

  No

  N/A

• Hourly toilet checks complete

  Yes

  No

  N/A

Toilets Female

• Toilets-First impressions do they look and smell fresh

  Yes

  No

  N/A

• Air freshener stocked and working

  Yes

  No

  N/A

• Soap dispensers-full

  Yes

  No

  N/A

• Lights-working and bright

  Yes

  No

  N/A

• Seats-not broken and clean

  Yes

  No

  N/A

• Taps-clean and working. Hot water is hot and cold is cold

  Yes

  No

  N/A

• Sinks-clean

  Yes

  No

  N/A

• Mirrors-smear and graffiti free

  Yes

  No

  N/A

• Hand dryers -clean dust free and working

  Yes

  No

  N/A

• Cleaning cupboard with correct equipment, clean and secure

  Yes

  No

  N/A

• Coat hangers in place on every toilet

  Yes

  No

  N/A

• Cubicle walls-clean, no holes or damage and graffti free

  Yes

  No

  N/A

• Vents in ceiling clean

  Yes

  No

  N/A

• Floor surfaces clean and dry

  Yes

  No

  N/A

• Door locks - in place and working in every toilet

  Yes

  No

  N/A

• Sanitary bins clean and not overflowing

  Yes

  No

  N/A

• Hourly toilet checks complete

  Yes

  No

  N/A

Showers

• First impressions do they look and smell fresh

  Yes

  No

  N/A

• Shower heads clean

  Yes

  No

  N/A

• Fans and ceilngs clean

  Yes

  No

  N/A

• Walls clean and no graffitti

  Yes

  No

  N/A

• Bins are clean and emptied regularly (not overflowing)

  Yes

  No

  N/A

• Shower bench in good order

  Yes

  No

  N/A

• Water runs at the correct temperature (Hot is hot, cold is cold)

  Yes

  No

  N/A

Changing Places -Disabled Toilets

• Clean, tidy and in good order

  Yes

  No

  N/A

• Ceiling hoist -clean and in working order

  Yes

  No

  N/A

• Height adjustable bench -clean and in working order

  Yes

  No

  N/A

• Toilet rolls and soap dispensers full

  Yes

  No

  N/A

• Alarm-working and cord not tangled

  Yes

  No

  N/A

• Hourly toilet checks complete

  Yes

  No

  N/A

Baby Changing

• Walls, floors clean and in good order

  Yes

  No

  N/A

• Changing bed clean with clean mat and liners available

  Yes

  No

  N/A

• All equipment in working order

  Yes

  No

  N/A

• Nappy bin clean and not overflowing

  Yes

  No

  N/A

Colleague Toilets

• Toilets-First impressions do they look and smell fresh

  Yes

  No

  N/A

• Air freshener stocked

  Yes

  No

  N/A

• Soap dispensers -full

  Yes

  No

  N/A

• Urinals-clean

  Yes

  No

  N/A

• Lights-working and bright

  Yes

  No

  N/A

• Seats-not broken and clean

  Yes

  No

  N/A

• Taps-clean and working. Hot water is hot and cold is cold

  Yes

  No

  N/A

• Sinks-clean

  Yes

  No

  N/A

• Mirrors-smear and graffiti free

  Yes

  No

  N/A

• Hand dryers -clean dust free and working

  Yes

  No

  N/A

• Cleaning cupboard with correct equipment, clean and secure

  Yes

  No

  N/A

• Cubicle walls-clean, no holes or damage and graffti free

  Yes

  No

  N/A

• Bins are clean and emptied regularly (not overflowing)

  Yes

  No

  N/A

• Vents in ceiling clean

  Yes

  No

  N/A

• Floor surfaces clean and dry

  Yes

  No

  N/A

• Door locks - in place and working in every toilet

  Yes

  No

  N/A

• Lockers-clean and doors intact with locks or padlocks

  Yes

  No

  N/A

Colleague Room

• Areas bright and freshly painted

  Yes

  No

  N/A

• Clean walls, ceilings and floors

  Yes

  No

  N/A

• Feeling comfotable, relaxing and inviting

  Yes

  No

  N/A

• TV working if applicable

  Yes

  No

  N/A

• Microwaves and fridges in working order

  Yes

  No

  N/A

• Communication boards-update, relevant and engaging

  Yes

  No

  N/A

• Furniture in good order with eating facilities

  Yes

  No

  N/A

• All colleague personal items in lockers

  Yes

  No

  N/A

Back of House including office areas

• Corridors clean floor

  Yes

  No

  N/A

• Doors and frames clean

  Yes

  No

  N/A

• Internal glass clean

  Yes

  No

  N/A

• Walls clean and freshly painted

  Yes

  No

  N/A

• Air con units clean

  Yes

  No

  N/A

• Cleaning rota in place

  Yes

  No

  N/A

• Posters and colleague information boards up to date and relevant

  Yes

  No

  N/A

• Carpets clean (if applicable)

  Yes

  No

  N/A

Offices

• Generally clean and tidy-good working environment

  Yes

  No

  N/A

• Chair-intact and clean

  Yes

  No

  N/A

• Desk-tidy and clean

  Yes

  No

  N/A

• Computers-working order

  Yes

  No

  N/A

• Bins-not overflowing

  Yes

  No

  N/A

• Notice boards up to date and relevant

  Yes

  No

  N/A

• Filing cabinet-secure

  Yes

  No

  N/A

• IT equipment in good order and sufficient workstations

  Yes

  No

  N/A

• Security-doors locked & code changed regularly

  Yes

  No

  N/A

• Lighting-working and bright

  Yes

  No

  N/A

Safety

• Review last Food Alert audit and House Proud audit to check all actions complete

  Yes

  No

  N/A

• Colleague noticeboard up to date

  Yes

  No

  N/A

• Fire Doors intact and working-free from obstruction and closed

  Yes

  No

  N/A

• Defibrillators in place with spare pads-evidence of being monitored

  Yes

  No

  N/A

• Fire extinguishers wall mounted and checked by engineer

  Yes

  No

  N/A

• Fire escape routes signposted & clear

  Yes

  No

  N/A

• Chemical cupboard -secure and clean, tidy and well stocked

  Yes

  No

  N/A

• Site BCP and emergency procedures up to date

  Yes

  No

  N/A

• First Aid supplies in stock and in date

  Yes

  No

  N/A

• Site and department Risk Assessments in place and in date

  Yes

  No

  N/A

• Fire evacuation point clearly marked and team aware

  Yes

  No

  N/A

• ALERT65 - Property Certificates in date and no open actions

  Yes

  No

  N/A

• ALERT65 - Accidents and Incidents completed correctly

  Yes

  No

  N/A

• ALERT65 - Food Complaints completed correctly

  Yes

  No

  N/A

• Are all pest control recommendations actioned

  Yes

  No

  N/A

• Have all maintenance issues been logged

  Yes

  No

  N/A

• Nitrous Oxide is locked away

  Yes

  No

  N/A

• COSHH data sheets available

  Yes

  No

  N/A

Filling Station

• Name the Manager on Shift today?

• Coffee machines - calibration, cleanliness and good order

  Yes

  No

  N/A

• Food Safety - Check dates, rotation of product, cross contamination (FOH & BOH)

  Yes

  No

  N/A

• ALERT65 check - temp control, cleaning schedules etc

  Yes

  No

  N/A

• Cleaning chemicals and equipment in place and available - include check of chemical storage

  Yes

  No

  N/A

• Fridge temperatures - 1 - 8, seals in tact, clean and tidy

  Yes

  No

  N/A

• Fridge shelves clean and vents free from dust

  Yes

  No

  N/A

• Freezer temperatures - 18 - 23, seals in tact, clean and tidy, no ice build up

  Yes

  No

  N/A

• Freezer shelves clean and vents free from dust

  Yes

  No

  N/A

• Ice machine - clean internal and external, evidence of cleaning records

  Yes

  No

  N/A

• Lighting in place and in tact

  Yes

  No

  N/A

• Floor, walls, ceiling - clean, tidy and undamaged

  Yes

  No

  N/A

• Refuse - bins clean and waste segregated as appropriate, minimal amounts

  Yes

  No

  N/A

• Dishwasher - Clean, temperature at the right level, good working order

  Yes

  No

  N/A

• Sinks - clean, water runs at correct temperature and undamaged

  Yes

  No

  N/A

• Handwash sinks - water correct temperature with soap, blue roll and sanitiser

  Yes

  No

  N/A

• Is there a two stage clean procedure in place for raw and RTE foods in the kitchen preparation area

  Yes

  No

  N/A

• Racking/Shelving - Clean, Tidy and undamaged

  Yes

  No

  N/A

• Cleaning - rota in place and reflects condition observed

  Yes

  No

  N/A

• PPE in place, evidence of use, in good condition

  Yes

  No

  N/A

• Are all open products on display appropriately & fully stocked, well presented, Clearly labelled & priced, Visibly fresh & appealing

  Yes

  No

  N/A

• Are all open products free from evidence of any allergen cross contamination

  Yes

  No

  N/A

• Milk jug is changed for every drink

  Yes

  No

  N/A

• Colour coded milk jugs are being used and colleagues aware of colours

  Yes

  No

  N/A

• All milk jugs have temperature strips in place and colleagues aware of temperature

  Yes

  No

  N/A

• Was the condiment unit fully stocked, clean and tidy

  Yes

  No

  N/A

• Floor surface clean

  Yes

  No

  N/A

• Adequate stock of bags on open displays

  Yes

  No

  N/A

• Knives sharp and clean (separate knives for RTE and Raw)

  Yes

  No

  N/A

• Correct use of colour coded chopping boards

  Yes

  No

  N/A

• Correct use of colour coded cloths

  Yes

  No

  N/A

• Correct use of colour coded equipment

  Yes

  No

  N/A

• Allergen tickets available for all open and loose products

  Yes

  No

  N/A

• Ask a colleague two allergen questions and check they follow the correct procedure

  Yes

  No

  N/A

• Are all temperature probes working & calibrated

  Yes

  No

  N/A

• All colleagues displaying a name badge/lanyard

  Yes

  No

  N/A

• All colleagues delivering service with a smile

  Yes

  No

  N/A

• All colleagues wearing the correct uniform and look presentable

  Yes

  No

  N/A

• Were you acknowledged if there was a long queue

  Yes

  No

  N/A

• Was the colleague warm and friendly

  Yes

  No

  N/A

• All colleagues following the uniform policy of hair tied back, clean nails and no jewelry

  Yes

  No

  N/A

• If more than 5 customers in a queue were there more than 2 tills in operation

  Yes

  No

  N/A

• Order 1 Coffee. Is it made to the correct specification

  Yes

  No

  N/A

• Choose 1 Hot Product. Is it made to the correct specification

  Yes

  No

  N/A

• How long did it take from joining the queue to receive your order?

• Full product availability today

  Yes

  No

  N/A

• Do colleagues understand product control times

  Yes

  No

  N/A

• All colleagues selling fuel are Sure Site trained

  Yes

  No

  N/A

• Refusals log being completed

  Yes

  No

  N/A

Cafe

• Name the Manager on Shift today?

• Coffee machines - calibration, cleanliness and good order

  Yes

  No

  N/A

• Food Safety - Check dates, rotation of product, cross contamination (FOH & BOH)

  Yes

  No

  N/A

• ALERT65 check - temp control, cleaning schedules etc

  Yes

  No

  N/A

• Cleaning chemicals and equipment in place and available - include check of chemical storage

  Yes

  No

  N/A

• Fridge temperatures - 1 - 8, seals in tact, clean and tidy

  Yes

  No

  N/A

• Fridge shelves clean and vents free from dust

  Yes

  No

  N/A

• Freezer temperatures - 18 - 23, seals in tact, clean and tidy, no ice build up

  Yes

  No

  N/A

• Freezer shelves clean and vents free from dust

  Yes

  No

  N/A

• Ice machine - clean internal and external, evidence of cleaning records

  Yes

  No

  N/A

• Lighting in place and in tact

  Yes

  No

  N/A

• Floor, walls, ceiling - clean, tidy and undamaged

  Yes

  No

  N/A

• Refuse - bins clean and waste segregated as appropriate, minimal amounts

  Yes

  No

  N/A

• Dishwasher - Clean, temperature at the right level, good working order

  Yes

  No

  N/A

• Sinks - clean, water runs at correct temperature and undamaged

  Yes

  No

  N/A

• Handwash sinks - water correct temperature with soap, blue roll and sanitiser

  Yes

  No

  N/A

• Racking/Shelving - Clean, Tidy and undamaged

  Yes

  No

  N/A

• Cleaning - rota in place and reflects condition observed

  Yes

  No

  N/A

• PPE in place, evidence of use, in good condition

  Yes

  No

  N/A

• Are all open products on display appropriately & fully stocked, well presented, Clearly labelled & priced, Visibly fresh & appealing

  Yes

  No

  N/A

• Are all open products free from evidence of any allergen cross contamination

  Yes

  No

  N/A

• Milk jug is changed for every drink

  Yes

  No

  N/A

• Colour coded milk jugs are being used and colleagues aware of colours

  Yes

  No

  N/A

• All milk jugs have temperature strips in place and colleagues aware of temperature

  Yes

  No

  N/A

• Was the condiment unit fully stocked, clean and tidy

  Yes

  No

  N/A

• Floor surface clean

  Yes

  No

  N/A

• Adequate stock of bags on open displays

  Yes

  No

  N/A

• Knives sharp and clean

  Yes

  No

  N/A

• Correct use of colour coded chopping boards

  Yes

  No

  N/A

• Correct use of colour coded cloths

  Yes

  No

  N/A

• Correct use of colour coded equipment

  Yes

  No

  N/A

• Allergen tickets available for all open and loose products

  Yes

  No

  N/A

• Ask a colleague two allergen questions and check they follow the correct procedure

  Yes

  No

  N/A

• Are all temperature probes working & calibrated

  Yes

  No

  N/A

• All colleagues displaying a name badge/lanyard

  Yes

  No

  N/A

• All colleagues delivering service with a smile

  Yes

  No

  N/A

• All colleagues wearing the correct uniform and look presentable

  Yes

  No

  N/A

• Were you acknowledged if there was a long queue

  Yes

  No

  N/A

• Was the colleague warm and friendly

  Yes

  No

  N/A

• All colleagues following the uniform policy of hair tied back, clean nails and no jewelry

  Yes

  No

  N/A

• If more than 5 customers in a queue were there more than 2 tills in operation

  Yes

  No

  N/A

• Childrens Play area clean, tidy and safe

  Yes

  No

  N/A

• Microwave clean and tidy

  Yes

  No

  N/A

• Bottle warmer clean with clean water

  Yes

  No

  N/A

• Seating areas clean and tidy internally and externally

  Yes

  No

  N/A

• Order 1 Coffee. Is it made to the correct specification

  Yes

  No

  N/A

• Choose 1 Hot Product. Is it made to the correct specification

  Yes

  No

  N/A

• Choose 1 Flatbread. Is it made to the correct specification and weight

  Yes

  No

  N/A

• How long did it take from joining the queue to receive your order?

Back of House Kitchen

• Name the Manager on Shift today?

• Food Safety - Check dates, rotation of product, cross contamination (FOH & BOH)

  Yes

  No

  N/A

• ALERT65 check - temp control, cleaning schedules etc

  Yes

  No

  N/A

• Cleaning chemicals and equipment in place and available - include check of chemical storage

  Yes

  No

  N/A

• Fridge temperatures - 1 - 8, seals in tact, clean and tidy

  Yes

  No

  N/A

• Fridge shelves clean and vents free from dust

  Yes

  No

  N/A

• Freezer temperatures - 18 - 23, seals in tact, clean and tidy, no ice build up

  Yes

  No

  N/A

• Freezer shelves clean and vents free from dust

  Yes

  No

  N/A

• Ice machine - clean internal and external, evidence of cleaning records

  Yes

  No

  N/A

• Lighting in place and in tact

  Yes

  No

  N/A

• Floor, walls, ceiling - clean, tidy and undamaged

  Yes

  No

  N/A

• Refuse - bins clean and waste segregated as appropriate, minimal amounts

  Yes

  No

  N/A

• Dishwasher - Clean, temperature at the right level, good working order

  Yes

  No

  N/A

• Sinks - clean, water runs at correct temperature and undamaged

  Yes

  No

  N/A

• Handwash sinks - water correct temperature with soap, blue roll and sanitiser

  Yes

  No

  N/A

• Racking/Shelving - Clean, Tidy and undamaged

  Yes

  No

  N/A

• Cleaning - rota in place and reflects condition observed

  Yes

  No

  N/A

• PPE in place, evidence of use, in good condition

  Yes

  No

  N/A

• Are all open products free from evidence of any allergen cross contamination

  Yes

  No

  N/A

• Are all open products free from evidence of any cross contamination

  Yes

  No

  N/A

• Floor surface clean

  Yes

  No

  N/A

• Knives sharp and clean

  Yes

  No

  N/A

• Correct use of colour coded knives

  Yes

  No

  N/A

• Correct use of colour coded chopping boards

  Yes

  No

  N/A

• Correct use of colour coded cloths

  Yes

  No

  N/A

• Correct use of colour coded equipment

  Yes

  No

  N/A

• Ask a colleague two allergen questions and check they follow the correct procedure

  Yes

  No

  N/A

• Are all temperature probes working & calibrated

  Yes

  No

  N/A

• All colleagues wearing the correct uniform and look presentable

  Yes

  No

  N/A

• All colleagues following the uniform policy of hair tied back, clean nails and no jewelry

  Yes

  No

  N/A

• Are allergen labels being correctly used on products

  Yes

  No

  N/A

Rear of Building

• ‘No Entry’ clearly marked

  Yes

  No

  N/A

• Doors locked and building secure

  Yes

  No

  N/A

• Cameras in position and night cameras (if available)

  Yes

  No

  N/A

• Delivery bays clean and tidy

  Yes

  No

  N/A

• Bell working for attention

  Yes

  No

  N/A

• Compactor clean and working -over 18s sign in place

  Yes

  No

  N/A

• Food bins clean and not overfollowing

  Yes

  No

  N/A

• Bailer working and clean- bails 3 metres from building

  Yes

  No

  N/A

• Rear doors closed to prevent pest access

  Yes

  No

  N/A

• Area is litter/crate free

  Yes

  No

  N/A

Colleague Communication

• Ask a colleague three questions from this weeks Catering and Retail bulletins. Are they aware of key updates

  Yes

  No

  N/A

• Ask a colleague a question from this weeks Nabil video. Are they aware of key updates?

  Yes

  No

  N/A

• Ask a number of colleagues to name and describe three craft producers we work with. Are they able to name the producers?

  Yes

  No

  N/A

• The site has regular weekly Huddles

  Yes

  No

  N/A

• The Operations Manager posts videos to update colleagues

  Yes

  No

  N/A

Training

• All Managers have completed Level 3 Food Safety Highfield Training

  Yes

  No

  N/A

• All Managers have completed Level 3 Health & Safety Highfield Training

  Yes

  No

  N/A

• Site has a Health & Safety Pathway completion rate of 90% and above

  Yes

  No

  N/A

• Site has a Food Safety Pathway completion rate of 90% and above

  Yes

  No

  N/A

• Is there a First Aider on shift today and is their name displayed on the colleague noticeboard

  Yes

  No

  N/A

• Is there a Fire Warden on shift today and is their name displayed on the colleague noticeboard

  Yes

  No

  N/A

Security

• Parking areas well lit

  Yes

  No

  N/A

• Rear entrance locked

  Yes

  No

  N/A

• Store rooms locked

  Yes

  No

  N/A

• Cash windows mirrored

  Yes

  No

  N/A

• Cameras on exits

  Yes

  No

  N/A

• Night cameras on exits

  Yes

  No

  N/A

• Panic button working

  Yes

  No

  N/A

• Filling Station cameras

  Yes

  No

  N/A

Overall Impressions

• Please provide key positives from todays visit?

• Please provide areas of improvement from todays visit?

• Please name colleagues who stood out to you today?

• There is a visible Manager presence on shift today

  Yes

  No

  N/A

• The correct deployment model being used today

  Yes

  No

  N/A