Monthly Internal Brand Audit
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Site conducted
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Conducted on
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Prepared by
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Location
Brand Standards
Restaurant
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Music - On & at correct level for time of day and to brand standard?
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Restaurant Lighting - All Bulbs working and Ambience correct for time of day?
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Is the restaurant clean, tidy & set for service, Chairs clean, Carpet hoovered, floors swept and windows and ledges clean?
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Menus and Specs - Correct A la carte menu in place, clean and presentable
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Menus and Specs - Correct A la carte menu in place, clean and presentable. Evidence:
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Menus and Specs -Cocktail/Bar, Wine/Champagne list correct, clean and presentable
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Menus and Specs -Cocktail/Bar, Wine/Champagne list correct, clean and presentable. Evidence:
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Is there an allergen sheet available to guests for all dishes available?
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Table set up - Table cloth clean and un-creased, Leather under in place?
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Table set up - Lamp/candle holder / cruets clean and positioned correctly
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Table set up - Cutlery and Glassware correct & positioned as per brand standard
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Picture of fully laid table
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Team in full uniform as per the Brand Standards
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Exterior A la carte menu displayed
Bar
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Bar Set Up - Bar back organised and fully Stocked. Area clean and tidy. Guest ready
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Coffee Machine fully stocked & Clean
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Brand CCG - Coffee cups Musetti branded
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Brownie Bites for Coffees prepped and ready for service
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Franklin & Sons all flavors in stock
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Franklin & Sons all flavors in stock. Evidence:
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Longbottom Virgin Mary in stock
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Longbottom Virgin Mary in stock. Evidence:
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Lustre all flavors in stock
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Lustre all flavors in stock. Evidence:
Team Comms & Training
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Pre-shift briefings completed and documented daily
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Latest version of the MPW Newsletter clearly visible within team communication areas
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MPW Portal access poster printed and visible within the team communication areas
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Team member able to talk through guest journey or guest journey is observed
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Musetti Coffee Training conducted within the last 14 months?
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Do Management have access to the Standard Operations manual (SOP) , Is there a printed copy and are they aware of its content.
Guest Experience
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Is the restaurant achieving minimum responses through FeeditBack - 40 for 28 day period?
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Is the restaurant achieving target NPS rating - 60% for 28 day period?
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Is the restaurant achieving target social review rating - 80% for 28 day period?
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Are all FeeditBack cases being responded to, resolved and closed within 72 hours?
