ZDT QSC

• Document No.

• Store

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager / Supervisor on duty

PRODUCT

• Latte Presentation (No spills evident on cup)

  Yes

  No

• Latte Weight (300-320)

  Yes

  No

• Latte Appearance (Silky Texture, Cup fullness, Golden brown crema)

  Yes

  No

• Latte Temperature (68°C - 72°C)

  Yes

  No

• Latte Taste (Creamy / smooth)

  Yes

  No

• Cold Drink Consistency (Not too runny or thick)

  Yes

  No

• Cold Drink Taste

  Yes

  No

• Cold Drink Cream (Full cup crown)

  Yes

  No

• Cold Drink Presentation (Clean Dome lid, Cup, Straw)

  Yes

  No

SERVICE

• Acknowledge (Intercom)

  Yes

  No

• Service Time (drink order to collection, no more than 4-6 minutes)

  Yes

  No

• Converse with Customers

  Yes

  No

• Directed to Windows

  Yes

  No

• Acknowledge (Hand over counter) (Talking to the customer, instead of keeping the window closed)

  Yes

  No

OPERATIONS / MAINTENANCE

• Menu Board & Signage (correct signage, neatly presented, free from dust, dirt and spider webs. All bollards must be clean and well maintained. All signage is to be as per the store presentation guidelines.)

  Yes

  No

• WHS Compliant (Free from hazards or WHS issues. Height gantry displayed to vehicles.)

  Yes

  No

• Exterior Building (clean and well maintained, free from rubbish, graffiti and spider webs)

  Yes

  No

• Exterior Lighting (All lighting working order as per Zarraffa's requirements)

  Yes

  No

• Glass & Windows (All glass should be clean and well maintained free from finger prints, smudges, non-branded signage and breakages)

  Yes

  No

• Comments