Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Enter Mystery Shop Award of Excellence nominee name(s)
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Was there clear indication of a compromise in anonymity and attempt to stage any of the encounters or facilities?
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Employee #1 participated in department's Daily Line-up
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Employee #1 can explain Rewards program
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Employee #2 participated in department's Daily Line-up
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Employee #2 can explain Rewards program
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Hotel has the minimum required bandwidth for guestroom internet access
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"Global Property Network Standard(GPNS) technical solution is installed"
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"guestVoice/Customer Engagement AlertResponse Rate meets standards"
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Rewards Gold & Platinum guests offered upgrade
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Rewards Gold & Platinum guests late check-out benefit offered at check-in
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Polystyrene (injected molded foam) use has been eliminated
