07 - Apply quality systems ASSESSMENT - TLIJ207C

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WRITTEN QUESTIONS

• What is quality?

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• Where did quality come from?

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• What is a quality system?

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• What are 2 types of variation?

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ASSESSMENT TASK

• Make a brief report (written or verbal) on things that your warehouse could do to become more competitive. Consider things you have learnt about relating to:<br><br>-Total quality management.<br>-Quality assurance/having a quality management system. <br>-Quality certification.

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ASSESSMENT MODE B - Skills observation checklist

• Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system.

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• Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures.

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• Variations in the quality of services and/or products from required standards are detected and reported in accordance with workplace procedures.

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• Quality of operations/service is monitored and adjusted as required to ensure the satisfaction of both internal and external customers.

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• Quality improvement tools and techniques are used both individually and as part of a work team to systematically improve the quality of work and services.

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• Instructor signature

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FINAL SIGN-OFF Apply quality systems

• STUDENT NAME

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• HOURS

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• Element 1. Work within a quality improvement system. 1.1, 1.2

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• Element 2. Use quality improvement systems, tools and techniques. 2.1, 2.2, 2.3

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• FINAL INSTRUCTOR SIGNATURE

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