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Conducted on
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Conducted by
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Talent assesed
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1. Talent arrives in a timely fashion. If quote is non-specific, pick-up must be within 10 minutes of call.
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2. Delivery - Room Delivery Announcement meets standard
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3. Warm welcome/greeting provided
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4. Talent greets guest by name and request permission to enter.
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5. Good posture, smile, eye contact, and attentive listening maintained throughout the<br>interaction
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6. Confirms all belongings are collected
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7. Talent must take responsibility and make it happen (L.E.A.R.N.)
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8. Talent does not decline a request without offering alternatives
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9. Talent must bring their personality to work
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10. Talent delivers personalized service
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11. Talent ace the Basics and put the guest at the center of everything they did
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12. Further assistance offered to the guest
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13. Guest name used during the experience, when known
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14. Warm and sincere closing offered, and appreciation demonstrated
