Title Page
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Site conducted
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Conducted on
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Conducted by
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Talent assesed
Untitled Page
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1. Warm welcome/greeting provided
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2. Good posture, smile, eye contact, and attentive listening maintained <br>throughout the interaction
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3. Acknowledge guests waiting in line, if applicable
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4. Ask guest about satisfaction with stay
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5. Offer option of reviewing your bill
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6. Confirm method of payment
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7. Inquire if the guest has a membership number if it is not already in the profile
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8. Guest is informed that e-mail Folio will be sent
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9. Front Desk Agent offers transportation assistance
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10. Talent must take responsibility and make it happen (L.E.A.R.N.)
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11. Talent must bring their personality to work
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12. Front Desk Agent does not decline a request without offering alternatives
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13. Talent must Remix Luxury
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14. Talent ace the Basics and put the guest at the center of everything they did
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15. Guest name used during the experience
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16. Further assistance offered to the guest
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17. Warm and sincere closing offered, and appreciation demonstrated
