08039 POOL

• REALIZADA POR:(ESCRIBID NOMBRE)

• ATENDIDO POR CAMARERO: (ESCRIBID NOMBRE)

• ATENDIDO POR BARTENDER: (ESCRIBID NOMBRE)

• ATENDIDO POR POOL ATTENDANT: (ESCRIBID NOMBRE)

SERVER/ BARTENDER

• Server/ Bartender greeting and order taking meets standards (saludo, bienvenida, repetir orden)

  Sí

  No

• Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Sí

  No

• Well-groomed and professional, wearing a uniform

  Sí

  No

• Table is appopriately set and reset ( mesa limpia y con todos lo elementos, menu y cenicero)

  Sí

  No

• Server is knowledgeable and provide recomendations

  Sí

  No

  N/A

• Server / Bartender suggestively upsells beverage brand

  Sí

  No

  N/A

• "Server/Bartender confirms satisfaction and offers refill within 3 minutes of glass 2/3 empty

  Sí

  No

  N/A

• Server/Bartender properly presents the check ( brand pen, bill folder limpio y en buenas condiciones)

  Sí

  No

  N/A

• Talent must bring their personality to work

  Sí

  No

  N/A

• Talent must Remix Luxury

  Sí

  No

  N/A

• Talent ace the Basics and put the guest at the center of everything they did

  Sí

  No

  N/A

• Guest name used during the experience, when known

  Sí

  No

• Talent must “Own It” – take responsibility and make it happen

  Sí

  No

  N/A

• Further assistance offered to the guest

  Sí

  No

• Warm and sincere closing offered, and appreciation demonstrated

  Sí

  No

• Management observed interacting with guests

  Sí

  No

• The overall experience met guest expectations and was free of negative detractors

  Sí

  No

  N/A

OPERATION SERVICE - POOL ATT.

• Guest name used during the experience, when known

  Sí

  No

  N/A

• Warm welcome/greeting provided (explicacion normas de piscina)

  Sí

  No

• Pool Attendant must offer timely service

  Sí

  No

  N/A

• Pool towels easily accessible

  Sí

  No

  N/A

• Talent is knowledgeable and confident

  Sí

  No

  N/A

• Talent must Remix Luxury

  Sí

  No

  N/A

• Pool Attendant assists with guest's needs

  Sí

  No

  N/A

• Attendant does not decline a request without offering alternatives

  Sí

  No

  N/A

• Rate Emotional Engagement with interaction

  Sí

  No

  N/A

BRAND

• Brand Pin is Worn and meets standard

  Sí

  No

  N/A

• Music is audible

  Sí

  No

  N/A

• Furniture meets brand standard

  Sí

  No

  N/A

• Amenities meet brand standard

  Sí

  No

  N/A

• Poolside dining uses non-breakable service/table ware

  Sí

  No

  N/A

CONDITION

• Pool Condition - Walls, Fencing, Doors, Ceiling, Windows/Treatments

  Sí

  No

  N/A

• Pool Condition - Floor/Deck

  Sí

  No

  N/A

• Pool Condition - Furniture, Equipment, Décor Items

  Sí

  No

  N/A

• Pool/Whirlpool Condition - Interior Surfaces

  Sí

  No

  N/A