08039 RESTAURANTE

• REALIZADA POR:(ESCRIBID NOMBRE)

• ATENDIDO POR HOSTESS:(ESCRIBID NOMBRE)

• ATENDIDO POR CAMARERO:(ESCRIBID NOMBRE)

• SERVICIO

  Desayuno

  Comida

  Cena

HOSTESS

• If standing in a queue, attempt to acknowledge the guest was made in a timely manner

  Sí

  No

  N/A

• Warm welcome / greeting provided

  Sí

  No

• Good posture, smile, eye contact, and attentive listening maintained throught the interaction

  Sí

  No

• Well-groomed and professional, wearing a uniform

  Sí

  No

• Hostess confirms reservation

  Sí

  No

  N/A

• Hostess greeting meets standard

  Sí

  No

• Hostess seating procedure meets standard

  Sí

  No

  N/A

• Host/Hostess is knowledgeable and confident

  Sí

  No

  N/A

• Hostess must bring their personality to work

  Sí

  No

  N/A

• Hostess ace the Basics and put the guest at the center of everything they did

  Sí

  No

  N/A

• Guest name used during the experience, when known

  Sí

  No

• Further assistance offered to guest

  Sí

  No

• Hostess warm and sincere closing offered, and appreciation demonstrated

  Sí

  No

• Hostess-the overall experience met guest expectations and was free of negative detractors

  Sí

  No

  N/A

SERVER

• Warm welocome / greeting provided

  Sí

  No

• Good posture, smile, eye contact, and attentive listening maintained throught the interaction

  Sí

  No

• Well-groomed and professional, wearing a uniform

  Sí

  No

• Table is appopriately set and reset

  Sí

  No

• Restaurant menu meets standards

  Sí

  No

• Initial water service meets standards

  Sí

  No

  N/A

• Server is knownledgeable and provides recommendations

  Sí

  No

  N/A

• Server suggestively upsells beverage brand

  Sí

  No

  N/A

• Order taking meets standrads

  Sí

  No

• Bread service meets standard

  Sí

  No

• Service must provided in a timely fashion

  Sí

  No

  N/A

• Cold beverage service meets standrads

  Sí

  No

  N/A

• Coffee and speciality coffee presentations meets standards

  Sí

  No

  N/A

• Hot tea presentations meets standards

  Sí

  No

  N/A

• Iced tea presentations meets standrads

  Sí

  No

  N/A

• Wine service meets standards

  Sí

  No

  N/A

• Server exemplifies tenets of luxury dinning

  Sí

  No

  N/A

• Server clears courses according to standards

  Sí

  No

  N/A

• Beverage was properly prepared and met guest expectations for taste

  Sí

  No

  N/A

• All food was visually appealling and met guest expectations with regard to taste

  Sí

  No

  N/A

• Buffets have adequate food availability and visual appeal

  Sí

  No

  N/A

• Server presents desert's menu and provides recommendations

  Sí

  No

  N/A

• Server properly presents the check

  Sí

  No

  N/A

• Management observed interacting with guests during the dinner

  Sí

  No

  N/A

• Server must take responsability and make it happen

  Sí

  No

  N/A

• Server must bring their personality to work

  Sí

  No

  N/A

• Server does not decline a request without offering alternatives

  Sí

  No

  N/A

• Server ace the Basics and put the guest at the center of everything they did

  Sí

  No

  N/A

• Guest name used during the experience, when known

  Sí

  No

• Further assistance offered to the guest

  Sí

  No

• Warm and sincere closing offered, and apreciation demonstrated

  Sí

  No

• The overall experience met guest expectations and was free of negative detractors

  Sí

  No

  N/A

BRAND

• Brand Pin is Worn and meets standard

  Sí

  No

• Provides a professional persona (talent doesn't have private conversations in front of guests)

  Sí

  No

  N/A

• Restaurant provides an enjoyable ambiance

  Sí

  No

  N/A

• Music and Lighting meets standard

  Sí

  No

CONDITION

• Restaurant Condition - Walls, Doors, Ceiling, Windows/Treatments

  Sí

  No

  N/A

• Restaurant Condition - Floor

  Sí

  No

  N/A

• Restaurant Condition - Furniture, Equipment, Décor Items

  Sí

  No

  N/A