Title Page
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Site conducted
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Conducted on
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Talent assesed
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Conducted by
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1. Acknowledge and direct cars within 60 sec.
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2. Open car door, ladies first
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3. If taxi, allow guest to pay first
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4. If by car, inform guest of parking options, provide ticket, inform charge & retrieval process
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5. Warm welcome/greeting provided
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6. Good posture, smile, eye contact, and attentive listening maintained<br>throughout the interaction
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7.Escort & introduce to front desk staff
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8. Valet Parking/Door Attendant opens hotel entrance door
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9. Talent is knowledgeable and confident in interaction (take off the white gloves, read audience and deliver warm, unscripted service)
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10. Engage in warm conversation to show genuine care and interest in the guest
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11. Does not decline a request without offering alternatives
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12. Talent ace the Basics and put the guest at the center of everything they did (Be thoughtful, intuitive, demonstrate anticipatory service)
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13. Guest name used during the experience, when known
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14. Further assistance offered
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15. Warm and sincere closing offered, and appreciation demonstrated
