Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Enter Operator staff name
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Telephone - Telephone etiquette meets standard
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Telephone – Warm welcome/greeting provided
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Telephone - Guest name used during the experience, when known
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Hotel Operator confirms all information and meets standard
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Hotel Operator offers tea/coffee with wake-up call to Club guests
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Telephone - Further assistance offered to the guest
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Telephone - Warm and sincere closing offered and appreciation demonstrated
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Telephone - The overall experience met guest expectations and was free of negative detractors
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Hotel Operator delivers wake-up call
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Hotel Operator offers 15 minute follow-up call
