Enter Attendant name(s)
Attendant assists with Business Center needs
Business services are provided in a timely manner
Employee owns and resolves guest's requests and opportunities immediately
Warm welcome/greeting provided
"Attendant provides a warm welcome (Three Steps of Service)"
Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Attendant uses appropriate verbiage and shows genuine concern
Employee does not decline a request without offering alternatives
Attendant is "On Stage"
Well-groomed and professional, wearing a uniform
Attendant takes pride in and care of personal appearance
Guest name used during the experience, when known
"Attendant anticipates need(s) (Three Steps of Service)"
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated
"Attendant provides a fond farewell (Three Steps of Service)"
Attendant enhances emotional engagement (positive)
Attendant enhances emotional engagement (negative)
The overall experience met guest expectations and was free of negative detractors
Business Center meets minimum hours of operation
Business Center provides office supplies
Business Center equipment/services meet standards
Business Center Cleanliness - Floor
Business Center Condition - Floor
Business Center Cleanliness - Walls, Doors, Ceiling, Windows/Treatments
Business Center Condition - Walls, Doors, Ceiling, Windows/Treatments
Business Center Cleanliness - Furniture, Equipment, Décor Items
Business Center Condition - Furniture, Equipment, Décor Items