2014 Q3 Canada Store Travel Guide

• Store Number

• Conducted on

  Date

• Prepared by:

• Location
  Address

• Team Members Present

Objective

• The Store Visit Program will provide FRS leaders and team members the opportunity to visit different stores in a variety of markets throughout Canada.
  
  By conducting store visits, team members will have the opportunity to observe and learn more about store processes; interact with field and store leaders to understand market trends, and identify wins and opportunities which will allow FRS partners to develop strategies that drive sales of Target’s financial service products.
  

REDcard

• Driving REDcard Sales

• 1. What processes are in place to create awareness and engagement around REDcard to drive sales?

• 2. How are team members held accountable to drive REDcards?

• 3. How are guests made aware of the benefits and features of our REDcards?

• Resources & Training

• 1. Are all front end team members trained on compliance requirements for the REDcard application process, describe the training/on-boarding process to ensure compliance requirements are met.

• 2. What tools and tactics do you use to educate new team members on REDcard?

• AML & Privacy Questions: For team members trained to assist guests with REDcard Applications: GSTL, GSA, Cashiers
  

• 1. Describe the process of verifying a guests ID and inputting that information into the application at the kiosk?

• 2. Can a guest input their ID information into the application at the kiosk? • Guidance: Team members are required to verify two forms of ID and input ID information in the application.

• 3. Can team members input the guests’ financial information into the application at the kiosk? • Guidance: Guests’ are required to enter their financial information into the application – Team members can assist the guest only if requested by the guests.

• 4. What suggestions do you have to ensure team members are following these steps every time they’re helping a guest with an application?

REDcard Materials Management

• What processes do you use to manage and re-order REDcard materials?

• What obstacles do you encounter when placing or receiving orders for REDcard materials?

• Market Trends & Opportunities

• 1. Tell us about the most common guests that shop in your store.

• 2. Are there any specific challenges unique to this market/area that would hinder guests from applying for a REDcard?

• 3. What are the most common objections from guests when asked about applying for a REDcard?

• REDcard Materials Check List
  
  Resources: Target Source | Process Area | Front End | REDcard Enrollment

  

Target GiftCard

• Inventory Management & Replenishments

• 1. How does your store manage inventory & replenishment of gift cards throughout the store?

• 2. Where is the back stock of gift card inventory kept?

• (Capture image of back stock room area)

  Media

• 3. Is the auto replenishment process for gift cards effective (i.e. Timing of delivery, amount, assortment, etc.)?

• 4. Do you typically need to special order gift cards or GCWP’s? • If yes, are there any challenges with using/ordering items on Ariba?

• Transitions

• 1. Were there any challenges with the execution of the September gift card transition? (Delivery of ISM & gift cards, store communication)? • If so, explain?

• Gift Card ISM & Fixtures Checklist

• Gift Card Updates:
  • Holiday Shippers will arrive the week of Oct 26. Set by Nov 2.
  • GC team conducting tests to kit ISM and gift cards together for shipment
  • For gift card questions, fill out a HELP form on Target Source.
  
  Verify that the following Target GiftCard fixtures are located in the correct area and set properly.

  

Partnership & Call to Action

• Identify 2-3 Wins

  Select REDcard Culture Team member knowledge of REDcard application process Proper use and setting of REDcard materials Target GiftCard execution & replenishment process Recognition Other

  • REDcard Culture
  • Team member knowledge of REDcard application process
  • Proper use and setting of REDcard materials
  • Target GiftCard execution & replenishment process
  • Recognition
  • Other

• Describe "Other"

• Focus Area/ Follow up

  Select Leadership Engagement REDcard Culture Team member knowledge of REDcard application process Proper use and setting of REDcard materials Target GiftCard execution & replenishment process Other

  • Leadership Engagement
  • REDcard Culture
  • Team member knowledge of REDcard application process
  • Proper use and setting of REDcard materials
  • Target GiftCard execution & replenishment process
  • Other

• Describe "Other"

Photo Gallery

• Take pictures of store, front lanes, welcome wall, kiosks, gift card fixtures, etc.

  Media